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医疗服务质量评价方法研究综述 被引量:30
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作者 沈蕾 《消费经济》 CSSCI 北大核心 2006年第3期55-59,共5页
本文系统回顾并比较分析了医疗服务质量的概念演变和评价方法的发展过程,指出以患者为中心的医疗服务质量管理越来越受到医疗服务机构的重视。
关键词 医院 服务质量评价方法 研究综述
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基于自回归技术的自适应服务质量测量方法
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作者 赵成栋 《计算机科学》 CSCD 北大核心 2004年第6期44-47,共4页
SLA管理已经成为服务商和用户关心的重要内容。在进行服务质量管理时,服务质量的测量是其他管理功能的基础。本文从采样的角度分析了服务质量测量和传统网络测量的异同点,给出了服务质量采样频率的理论下限。在讨论已有方法不足的基础上... SLA管理已经成为服务商和用户关心的重要内容。在进行服务质量管理时,服务质量的测量是其他管理功能的基础。本文从采样的角度分析了服务质量测量和传统网络测量的异同点,给出了服务质量采样频率的理论下限。在讨论已有方法不足的基础上,提出了基于预测的自适应采样算法,该算法在采样区间内随机确定采样的具体时间点,并结合自回归预测方法对即将采样的结果进行预测,在此基础上以一定的概率接受预测结果,放弃对准确预测时间点的采样,从而减少了采样次数,降低了对服务的影响。最后的实验结果说明了算法的有效性。 展开更多
关键词 自回归技术 自适应服务质量测量方法 SLA管理 采样 预测
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基于服务质量视角的高职院校大学生就业指导工作现状调查研究 被引量:2
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作者 蒋晓冬 刘培峰 《黑龙江人力资源和社会保障》 2021年第8期135-137,共3页
在高职院校深化就业指导工作改革之际,运用服务质量差距理论和方法对高职院校大学生就业指导工作进行现状调查分析,有利于对此项工作进行反思,确定进一步改革着力点,为提升高职院校大学生就业指导工作奠定基础。
关键词 高职院校大学生 就业指导工作 服务质量方法 调查研究
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Application of Structural Equation Modeling to Evaluate Service Quality of Sportswear Retailing 被引量:1
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作者 李敏 顾彤宇 +1 位作者 杨以雄 洪涛敏 《Journal of Donghua University(English Edition)》 EI CAS 2008年第1期6-10,共5页
Structural Equation Modeling (SEM) used widely in sociology, economics and psychology is adopted. Based on data obtained from marketing research, and using statistical analysis software SPSSll. 0 and LISRELS. 7, The... Structural Equation Modeling (SEM) used widely in sociology, economics and psychology is adopted. Based on data obtained from marketing research, and using statistical analysis software SPSSll. 0 and LISRELS. 7, Theory of Five Dimensions of service quality is proved to be suitable in sportswear retailing in China. It analyzes the relationship among five dimensions and puts them in order of importance as to service quality in sportswear retailing. Advices are given for sportswear retail companies to improve their .Service quality and enhance customer loyalty. 展开更多
关键词 service quality Theory of Five Dimensions SPORTSWEAR Structural Equation Modeling (SEM)
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PPP: Towards Parallel Protocol Parsing 被引量:1
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作者 SHAO Yiyang 《China Communications》 SCIE CSCD 2014年第10期106-116,共11页
Network traffic classification plays an important role and benefits many practical network issues,such as Next-Generation Firewalls(NGFW),Quality of Service(QoS),etc.To face the challenges brought by modern high speed... Network traffic classification plays an important role and benefits many practical network issues,such as Next-Generation Firewalls(NGFW),Quality of Service(QoS),etc.To face the challenges brought by modern high speed networks,many inspiring solutions have been proposed to enhance traffic classification.However,taking many factual network conditions into consideration,e.g.,diversity of network environment,traffic classification methods based on Deep Inspection(DI) technique still occupy the top spot in actual usage.In this paper,we propose a novel classification system employing Deep Inspection technique,aiming to achieve Parallel Protocol Parsing(PPP).We start with an analytical study of the existing popular DI methods,namely,regular expression based methods and protocol parsing based methods.Motivated by their relative merits,we extend traditional protocol parsers to achieve parallel matching,which is the representative merit of regular expression.We build a prototype system,and evaluation results show that significant improvement has been made comparing to existing open-source solutions in terms of both memory usage and throughput. 展开更多
关键词 trafficinspection regularparsingclassification deepexpression PROTOCOL
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QoS Guaranteed Pre-Pushing Scheme in Peer-Assisted Streaming Network
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作者 LIN Fuhong LU Xing 《China Communications》 SCIE CSCD 2014年第A02期111-117,共7页
In peer-assisted streaming network, service provider needs to pre-pushing resources to some users for caching. This scheme can increase the resource availability. In traditional strategy, in order to guarantee the use... In peer-assisted streaming network, service provider needs to pre-pushing resources to some users for caching. This scheme can increase the resource availability. In traditional strategy, in order to guarantee the user's quality of service (QoS), the pre-pushing action can only start at the time point that the certain user has not used the computer for more than 20 minutes. If the user comes back, the pre-pushing action will be stopped. We claim that this is not an efficient scheme. In this paper, we propose a novel pre-pushing scheme to improve the pre-pushing efficiency, while meeting the user's QoS requirements. The basic idea is using the user's available bandwidth as much as possible in the condition of meeting the user's QoS requirements. Then we design an available bandwidth calculating strategy. The numerical simulation demonstrates that our proposed scheme outperforms the traditional one. 展开更多
关键词 peer-assisted streaming network downlink bandwidth pre-pushing available bandwidth
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Discussion on Quality Control in Food and Beverage Service
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作者 LIU Xinchao 《International Journal of Technology Management》 2013年第12期53-55,共3页
In the service economic age, the hotel service becomes the focus among the hotel. The competition among the hotels is fierce day by day. So, the requirement to the service quality of the guests becomes higher and high... In the service economic age, the hotel service becomes the focus among the hotel. The competition among the hotels is fierce day by day. So, the requirement to the service quality of the guests becomes higher and higher. The service quality of the hotel reflects the comprehensive quality of the hotel management. If a hotel wants to make guests be satisfied, it must pay its best effort.In this paper, the concept and significance of quality management in food and beverage service was first elaborated, and then methods of quality control at different phases are discussed in detail. Finally, some strategies for quality control in food and beverage service are put forward. 展开更多
关键词 food and beveraze service service quality CONTROL
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Adaptive service configuration approach for quality of service management in ubiquitous computing environments 被引量:1
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作者 Yong ZHANG Shen-sheng ZHANG Song-qiao HAN 《Journal of Zhejiang University-Science A(Applied Physics & Engineering)》 SCIE EI CAS CSCD 2009年第7期964-975,共12页
Mobility and resource-limitedness pose challenging issues to service configuration for quality of service (QoS) management in ubiquitous computing environments. Previous configuration approaches, such as static resour... Mobility and resource-limitedness pose challenging issues to service configuration for quality of service (QoS) management in ubiquitous computing environments. Previous configuration approaches, such as static resource reservation, dynamic resource allocation and single service composition are not valid in the environments. In this study, we present an adaptive service configuration approach. Firstly, we reduce the dynamic configuration process to a control model which aims to achieve the variation of critical QoS on minimal level with less resource cost. Secondly, to deal with different QoS variations, we design two configuration strategies—service chain reconfiguration and QoS parameter adjustment—and implement them based on fuzzy logic control theory. Finally, a configuration algorithm is developed to flexibly employ the two configuration strategies in tune with the error of critical QoS in configuration process. The results of simulation experiments suggest that our approach outper- forms existing configuration approaches in both QoS improvement and resource utilization. 展开更多
关键词 Service configuration Ubiquitous computing (UbiComp) Quality of service (QoS) Fuzzy logic control
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