基于行为洞察的加油站便利店消费体验设计研究

基于加油站便利店消费者的消费行为洞察,优化便利店的消费体验设计,实现加油站便利店营销效果提升。以用户体验、消费行为、消费体验为理论依据,以顾客行为动线、触点为切入点,洞察消费体验痛点与需求,归纳消费体验痛点与需求并绘制旅程图,最终凝练加油站便利店的消费体验设计策略。洞察发现加油站便利店顾客可分为3个种类,针对服务流程、引流系统、触点联结3个痛点和耗时触点提出消费体验设计可从构建积极引流系统、增加刺激消费细节和深化消费触点联系3个方面提升顾客消费体验,进而提升加油站便利店的营销效果。

烟草商业公司卷烟消费体验矩阵研究

随着人们消费水平的提升和消费理念的升级,越来越多的企业开始重视消费者的消费体验。体验营销作为一种新营销方式,已经逐步渗透到销售市场的每个角落。烟草行业也在积极探索提升卷烟消费体验和开展消费体验营销,但尚未形成统一的模式或有效的工具。本文从体验对象、体验环节、体验形式三个维度设计卷烟消费体验矩阵,研究如何设计卷烟消费体验项目,如何提升卷烟消费体验等问题。

Discussion on the Expression of emotional appeal of consumer in Food Packaging Design

As the rapid development of modem society and the commodity economy, goods of each enterprise must through the competition to sales of commodities in the market have a foothold. Now the product packaging design requires not only simple packaging. but need to highlight the design sense, using a different visual language to convey product information to consumers, will also promise to consumers is conveyed. To the consumer＇s emotional experience as the main design starting point, only the value of the product itself into the purchase value of consumers, so as to reflect the role and value of the design. Now we are facing the problem is how to promote the sale of products through the design of product packaging, so that consumers have a strong desire to buy.