知识供应链视角下公共图书馆知识服务质量的影响因素探究

知识供应链管理有助于图书馆知识服务质量的提高。文章基于知识供应链模型,实证分析了公共图书馆知识服务质量的关键影响因素,结果发现知识供应链的服务流因素、读者流因素、知识流因素均能对知识服务质量产生显著影响。具体而言,系统易用性、系统有用性、读者认知、读者经验、读者关系、知识内容、知识质量均对公共图书馆知识服务质量具有显著正向影响。

面向TBT质量知识服务的E-learning系统设计与实现

针对中欧贸易企业质量知识管理中出现的"对外缺少质量技术知识学习交流平台,对内缺乏合适的质量知识管理工具"的难点,提出面向TBT质量知识服务的E-Learning系统框架,设计并研发了E-Learning原形系统,为公共TBT质量知识E-Learning系统开放平台的实现与运行提供支撑。

Measuring Audit Firms＇ Intellectual Capital as a Determinant of Audit Quality： A Suggested Model

The intellectual capital is a main source of competing advantage. Many studies developed measure（s） of intellectual capital of industrial and service firms. Few studies have tried to develop a reliable measure of intellectual capital in audit firms. This study extends the current models to provide more insight into the role of intellectual capital in audit firms. The aim of this study is to develop a quantitative model to measure audit firms＇ intellectual capital. The suggested model can be used to explore the relationship between the intellectual capital in audit firms and audit quality. The model combines the main components of intellectual capital （human capital, structural capital, and relational capital）. The suggested model provides a tool that may help to better manage the intellectual capital in audit firms. As this is a theoretical study, a number of hypotheses are presented for testing in the future.