基于文本挖掘的患者反馈对医生服务行为的影响研究

[目的/意义]随着互联网医疗平台的发展,医患关系逐渐向“以患者为中心”转变,研究患者反馈如何影响医生的服务行为,有助于医患双方更好参与在线医疗服务。[方法/过程]根据好大夫平台的在线评论数据,利用基于情感词典的方面级情感分析方法获得多维度评论文本特征,建立评论信息量、评论文本特征与医生服务行为的研究模型并进行回归分析。[结果/结论]评论数量比评论丰富多样性更能促进医生服务行为;专业评价强度比软实力评价强度更能促进亲社会服务行为,而软实力评价强度比专业评价强度更能促进付费咨询服务行为。研究结论对改善医患关系和医疗平台发展具有参考意义。

高校教师社会服务职能履行机理探析

在科教兴国、人才强国和文化强国战略背景下,高校教师彰显的社会服务职能对社会发展起着基础性和先导性的作用。基于社会交换理论、社会认同理论、职业认知理论、态度调节理论及其拓展,探索性地构建起高校教师职业氛围、职业认同与社会服务行为的微观机理模型,试图从全新的视角来研究高校教师主观感知的来自于社会的职业环境支持(职业氛围)与回报于社会的服务行为之间的逻辑关系,打开高校教师外界刺激感知与行为之间的"黑箱",促进其社会职能的履行。

The social determinants of health influencing obesity for the aged in the Pakpoon community context:A qualitative study

Objective:This study aimed to describe the social determinants of health influencing obesity for the aged in a community context and based on the perspectives of various stakeholders.Methods:This was qualitative content analysis study using data from the focus group,individual in-depth interview,and observation.The study population was domiciled in Pakpoon Village,Mung Dis-trict,Nakhon Si Thammarat Province,a tight-knit settlement typical of most retirement communities.Data were collected through two focus group discussions,direct observation,and in-depth interviews with 19 participants.Respondents represented key community groups:local nurses and public health officers,elderly residents,family caregivers(family members),and village health volunteers.Results:The participants shared similar perspectives about the social determinants of health influencing obesity in the aged,which spanned three themes.These were:1)neighborhood food environment(easy access to unhealthy food,no choice to recruit healthy food);2)social networks influencing obesity(family affects food choices and prohibitions on exercise;belief,and socially imposed body image per-ceptions contributing to obesity in the aged);and 3)knowledge,attitudes,and beliefs behind lifestyle choices that cause obesity in the elderly(lack of awareness,personal attitudes,job and familial duties as barriers to engaging in physical activities;over-consumption behaviors lead to obesity in older people).Conclusion:These three themes were the root causes of obesity in the elderly in Pakpoon’s retirement community.This finding suggests that policymakers and nurses can create healthy environments,both to treat and prevent obesity,by raising awareness in younger generations,providing aging the provision of healthy food choices for older adults,encouraging health care professionals to share knowledge,and by modifying the attitudes and beliefs of both caregivers and older adults.

Research on the influence of the public service advertising appeals to the individual＇s pro-social behavior tendency

At present, from the aspect of promoting consumers＇ pro-social consumption behaviors, the public service ads has a clearly insufficient persuasive problem. In order to make a theoretical explanation and provide suggestions for this phenomenon, this article compares the effect of different orientations of public service ads＇ appeals on the tendency of individual＇ s pro-social consumption behaviors experiment. The experimental results prove that comparatively speaking, altruism orientation of public service ads＇ appeals can make the individual to produce higher levels of pro-social consumption behaviors. Based on the above research results, the author respectively puts forward some advices about public service ads for the management of profit and non-profit organizations.

The Ethical Dilemmas and Beyond Demands of Colleges and Universities＇ Social Services

Social Services ethical behavior is the norm university college norms and values of social service selection. The current lot of negative factors that exist in society, leading to social service ethic universities face many practical difficulties： for guiding spirit of paranoia shaken ethical orientation of social services for the blind t,argets deep extension of the apparent deviation ethics of social services, the service Preference object affects the ethical tone of social services for their properties to accommodate non-independent eroding the foundation of ethics established by the social services. Therefore, the identification of good ethical order, to call college cultural consciousness, lifting universities utilitarian development difficulties, reasonably determine the role of university social services, the ability to face the limits of educational services, social services, colleges and universities to guide ethical behavior.

社会福利工作的社会参与机制研究

社会福利工作中的社会参与，是社会发展观念在此领域的反映。指社会成员以单位或个人的身份参加政庥或社团组织的各方面社会福利服务，投身社会福利的理论探讨和实践服务活动。社区福利工作中的社会参与可以分为三个不同的层次：第一上参与社会福利政策的制定；第二是参与社会福利服务的提供；第三是参与社会福利服务协助或治疗的过程。