Online shopping has already become the new mode that a lot of customers try to adopt. At the same time, the online shopping could not be successfully completed without logistics service. Logistics service quality (LSQ...Online shopping has already become the new mode that a lot of customers try to adopt. At the same time, the online shopping could not be successfully completed without logistics service. Logistics service quality (LSQ) has significant impact on revenue and profitability. This paper presents the issue from the perspective of the customer, and explores the initial factors of LSQ based on the online shopping through in-depth interview and the Delphi method. The survey uses a standard 7-point Likert-type scale to measure the LSQ. Empirical research results are shown in detail to confirm seven LSQ dimensions with Chinese characteristics, including timeliness quality, personal contact quality, order quality, order discrepancy handling, order condition and convenience. Statistical analyses of the investigation were conducted to test the reliability and validity of the LSQ evaluation model.展开更多
Automated negotiation is the key techniques for reaching agreements in agent-mediated electronic commerce. Current automated negotiation models assume that users know the value of the product or service they want to b...Automated negotiation is the key techniques for reaching agreements in agent-mediated electronic commerce. Current automated negotiation models assume that users know the value of the product or service they want to buy and provide their agents with a reservation price, and the agents make offers and reach agreements with other agents according to this reservation price. However, in real world electronic marketplaces users probably do not know the exact value of the item, which is in terms of price, and the reservation price they set to their agents only means the maximum price they are willing to pay for the item. In this paper, we propose a negotiation model to deal with the valuation problem. The shopping agent in our model can deliberate the market price and the seller agent’s reservation price from public available information and the seller agent’s proposals. Also in order to conform with the real world negotiation conditions, we introduce negotiation features of real world human shopping such as multiple sellers, valuation, ultimatum, and learning from available information, etc. into our model.展开更多
基金Project (Nos. 50505044 and 70472061) supported by the National Natural Science Foundation of China
文摘Online shopping has already become the new mode that a lot of customers try to adopt. At the same time, the online shopping could not be successfully completed without logistics service. Logistics service quality (LSQ) has significant impact on revenue and profitability. This paper presents the issue from the perspective of the customer, and explores the initial factors of LSQ based on the online shopping through in-depth interview and the Delphi method. The survey uses a standard 7-point Likert-type scale to measure the LSQ. Empirical research results are shown in detail to confirm seven LSQ dimensions with Chinese characteristics, including timeliness quality, personal contact quality, order quality, order discrepancy handling, order condition and convenience. Statistical analyses of the investigation were conducted to test the reliability and validity of the LSQ evaluation model.
文摘Automated negotiation is the key techniques for reaching agreements in agent-mediated electronic commerce. Current automated negotiation models assume that users know the value of the product or service they want to buy and provide their agents with a reservation price, and the agents make offers and reach agreements with other agents according to this reservation price. However, in real world electronic marketplaces users probably do not know the exact value of the item, which is in terms of price, and the reservation price they set to their agents only means the maximum price they are willing to pay for the item. In this paper, we propose a negotiation model to deal with the valuation problem. The shopping agent in our model can deliberate the market price and the seller agent’s reservation price from public available information and the seller agent’s proposals. Also in order to conform with the real world negotiation conditions, we introduce negotiation features of real world human shopping such as multiple sellers, valuation, ultimatum, and learning from available information, etc. into our model.
