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寿险公司网络投诉案例实证研究 被引量:3
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作者 郭振华 朱少杰 《保险研究》 CSSCI 北大核心 2012年第6期22-28,共7页
通过世纪保网3年549个寿险投诉案件,采用内容分析法揭示寿险业诚信问题的真正原因,研究发现引发消费者不满的三大问题依次为:销售误导、销售员隐瞒合同内容和退保问题,理赔难仅位列第四。结论表明,寿险业增进消费者信任最有效的手段是... 通过世纪保网3年549个寿险投诉案件,采用内容分析法揭示寿险业诚信问题的真正原因,研究发现引发消费者不满的三大问题依次为:销售误导、销售员隐瞒合同内容和退保问题,理赔难仅位列第四。结论表明,寿险业增进消费者信任最有效的手段是加强对销售人员的管理,杜绝销售误导和隐瞒,并就退保规定向消费者作出明确说明。研究还发现,相对于市场占有率而言,外资寿险公司的被投诉率比中资寿险公司还高。 展开更多
关键词 寿险业 诚信问题 销售误导 隐瞒 退保问题
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Slope Processes, Mass Movement and Soil Erosion: A Review 被引量:6
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作者 Antonio Jos Teixeira GUERRA +3 位作者 Michael Augustine FULLEN Maria do Carmo Oliveira JORGE Joss Fernando Rodrigues BEZERRA Mohamed S. SHOKR 《Pedosphere》 SCIE CAS CSCD 2017年第1期27-41,共15页
Soil erosion and land degradation are global problems and pose major issues in many countries. Both soil erosion and mass movement are two forms of land degradation and humans play important roles in these geomorpholo... Soil erosion and land degradation are global problems and pose major issues in many countries. Both soil erosion and mass movement are two forms of land degradation and humans play important roles in these geomorphological processes. This paper reviews slope processes associated with mass movement and soil erosion and contributory factors, including physical and human agents. Acting together, these cause diverse geomorphological features. Slope processes are illustrated by reference to case studies from Brazil and UK. The causes and impacts of erosion are discussed, along with appropriate remedial bioengineering methods and the potential of the measures to prevent these types of environmental degradation. Although there are several agents of erosion, water is the most important one. Cultivation can promote soil erosion, due to ploughing and harvesting, which moves soil down slopes. Soil erosion and mass movement data would inform the viability of soil conservation practices. Integrated management of drainage basins offers a Dromising way forward for effective soil conservation and soil remedial bioengineering in Brazil and UK. 展开更多
关键词 geomorphological feature land degradation hazards RISKS slope processes soil recuperation
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