Combining compensating customers and emergency sourcing,a type of dynamic mitigation strategy is proposed to deal with supply disruptions.When a stock-out occurs,the retailer can control backorders by the compensation...Combining compensating customers and emergency sourcing,a type of dynamic mitigation strategy is proposed to deal with supply disruptions.When a stock-out occurs,the retailer can control backorders by the compensation level,and meet demand through an emergency source along with a high price.The unsatisfied customers decide to backorder or quit orders depending on the compensation level,the waiting time,and the customers’patience.By dynamically capturing customers’post-disruption reactions,an optimal control model is formulated to minimize the cost incurred by the supply disruption.Solving the model,the optimal reactive strategy is proposed in six patterns:a pure sourcing,a pure compensation,a mixed policy,a mixed policy-pure sourcing,a mixed policy-pure compensation,and a pure compensation-mixed policy,mainly depending on the compensation cost,the disruption length,and the customers’patience.The strategies analytically indicate how to properly change the compensation level and sourcing quantity as the disruption continues.The conditions for effectively using each strategy are provided as well.展开更多
A supply chain is a network that performs the procurement of raw material, the transportation of raw material to intermediate and end products, and the distribution of end products to retailers or customers. Installat...A supply chain is a network that performs the procurement of raw material, the transportation of raw material to intermediate and end products, and the distribution of end products to retailers or customers. Installation and operation of distribution centers and all downstream members play a vital role in fulfilling the customers demand and have a great impact for supply chain management performance. In this paper we address a new approach for solving a supply chain optimization model to decide distribution centers based on environmental consideration.展开更多
By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive, customized experience, companies have a greater ability today to establish nurture and sustain...By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive, customized experience, companies have a greater ability today to establish nurture and sustain long-term customer relationships than ever before. The ultimate goal is to transform these relationships into greater profitability by increasing repeat purchase rates and reducing customer acquisition costs. Customer relationship management （CRM） has a significant potential to leverage an organization＇s performance, but it does not come without a clear sense of destination and typically without pain. For the research methodology we use the database of customers of a Romanian accounting services company Vulpoi ＆ Toader Management SRL, which is an important player in this market. The goal of our paper is to find out the link between knowledge management （KM） and CRM for this company and how these ＂innovations＂ contribute to increasing the value of the business.展开更多
基金The National Natural Science Foundation of China(No.71771053,71371003)the Key Research and Development Plan(M odern Agriculture)of Jiangsu Province(No.BE2018385)the Fundamental Research Funds for the Central Universities
文摘Combining compensating customers and emergency sourcing,a type of dynamic mitigation strategy is proposed to deal with supply disruptions.When a stock-out occurs,the retailer can control backorders by the compensation level,and meet demand through an emergency source along with a high price.The unsatisfied customers decide to backorder or quit orders depending on the compensation level,the waiting time,and the customers’patience.By dynamically capturing customers’post-disruption reactions,an optimal control model is formulated to minimize the cost incurred by the supply disruption.Solving the model,the optimal reactive strategy is proposed in six patterns:a pure sourcing,a pure compensation,a mixed policy,a mixed policy-pure sourcing,a mixed policy-pure compensation,and a pure compensation-mixed policy,mainly depending on the compensation cost,the disruption length,and the customers’patience.The strategies analytically indicate how to properly change the compensation level and sourcing quantity as the disruption continues.The conditions for effectively using each strategy are provided as well.
文摘A supply chain is a network that performs the procurement of raw material, the transportation of raw material to intermediate and end products, and the distribution of end products to retailers or customers. Installation and operation of distribution centers and all downstream members play a vital role in fulfilling the customers demand and have a great impact for supply chain management performance. In this paper we address a new approach for solving a supply chain optimization model to decide distribution centers based on environmental consideration.
文摘By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive, customized experience, companies have a greater ability today to establish nurture and sustain long-term customer relationships than ever before. The ultimate goal is to transform these relationships into greater profitability by increasing repeat purchase rates and reducing customer acquisition costs. Customer relationship management （CRM） has a significant potential to leverage an organization＇s performance, but it does not come without a clear sense of destination and typically without pain. For the research methodology we use the database of customers of a Romanian accounting services company Vulpoi ＆ Toader Management SRL, which is an important player in this market. The goal of our paper is to find out the link between knowledge management （KM） and CRM for this company and how these ＂innovations＂ contribute to increasing the value of the business.
