To align customer demand with suppliers for reducing work in process and supply costs and increasing re sp onsiveness to customer requirements, a real time collaborative supply chain mana gement system is essential...To align customer demand with suppliers for reducing work in process and supply costs and increasing re sp onsiveness to customer requirements, a real time collaborative supply chain mana gement system is essential. A solution to the realization of supply chain manage ment capable of timely responding to customer requirements is proposed. Workflow automation is used to manage process interaction across enterprises; Agents can be automatically invoked by supply chain workflow process and are used to pro mote the flexibility and reconfigurability by providing the mechanism in support of distributed compution in an enterprises to meet the requirements of performa nce and business dynamics. An approach that supports agent based workflow proce ss in a supply chain is proposed. And the coordination mechanism between agents is also discussed.展开更多
China’s coal,petroleum,natural gas and electric power industries are in different stages.Coal has a falling share in China’s energy mix,and clean coal is on the rise.While China’s petroleum production stagnates,the...China’s coal,petroleum,natural gas and electric power industries are in different stages.Coal has a falling share in China’s energy mix,and clean coal is on the rise.While China’s petroleum production stagnates,the natural gas and electric power industries are developing rapidly.Amid the changing energy industries,China’s energy regulatory system has evolved from vertical to integrated management,and energy administrative and supervisory functions have become integrated over time.These changes have played different roles during specific periods,either enhancing or hampering a highefficient development of China’s energy industry.Over the past seven decades,China’s energy industry has acquired important capabilities to support the nation’s social and economic development.With industrial prowess in clean energy and energy efficiency,China has become a leader in global low-carbon and clean energy transition.In the future,China'should attach great importance to the adverse short-term effects of energy transition on its energy security.By deepening energy institutional reform,China'should enhance its energy security through energy transition.展开更多
This paper considers the role of service customers in those service encounters where the customer participates in the service production and delivery process, and the customer factors, motivations and incentive mechan...This paper considers the role of service customers in those service encounters where the customer participates in the service production and delivery process, and the customer factors, motivations and incentive mechanism to participate in service delivery are analyzed. This study explores the relationship between service quality and service customer participation in the service encounter and the effect of customer participation on service providers＇ job stress. Finally, the management implications about customer participation in the service encounter from the findings are discussed.展开更多
The rapid development of industry application products has greatly influenced society. It has become essential for some telecommunication companies to focus on customer satisfaction with industrial products used by th...The rapid development of industry application products has greatly influenced society. It has become essential for some telecommunication companies to focus on customer satisfaction with industrial products used by the government and enterprise customers. Following the review of a previous study of customer satisfaction and with the help of experiential level theory,this article attempts to establish a Satisfaction Factors Model for researching customer satisfaction with industry applications. We chose a product named "Mobile Monitor" and investigated the emotional satisfaction of 127 users and company leaders from different walks of life,and showed that 7 of the product's features affected the customers' overall emotional satisfaction. Lastly,this paper points out management implications of this application based on quantitative results. It presents a preliminary exploration program for customer satisfaction research in this specific field. The empirical research on a specific product based on experimental level theory may serve as a reference for other companies that desire to carry out similar surveys in future.展开更多
文摘To align customer demand with suppliers for reducing work in process and supply costs and increasing re sp onsiveness to customer requirements, a real time collaborative supply chain mana gement system is essential. A solution to the realization of supply chain manage ment capable of timely responding to customer requirements is proposed. Workflow automation is used to manage process interaction across enterprises; Agents can be automatically invoked by supply chain workflow process and are used to pro mote the flexibility and reconfigurability by providing the mechanism in support of distributed compution in an enterprises to meet the requirements of performa nce and business dynamics. An approach that supports agent based workflow proce ss in a supply chain is proposed. And the coordination mechanism between agents is also discussed.
文摘China’s coal,petroleum,natural gas and electric power industries are in different stages.Coal has a falling share in China’s energy mix,and clean coal is on the rise.While China’s petroleum production stagnates,the natural gas and electric power industries are developing rapidly.Amid the changing energy industries,China’s energy regulatory system has evolved from vertical to integrated management,and energy administrative and supervisory functions have become integrated over time.These changes have played different roles during specific periods,either enhancing or hampering a highefficient development of China’s energy industry.Over the past seven decades,China’s energy industry has acquired important capabilities to support the nation’s social and economic development.With industrial prowess in clean energy and energy efficiency,China has become a leader in global low-carbon and clean energy transition.In the future,China'should attach great importance to the adverse short-term effects of energy transition on its energy security.By deepening energy institutional reform,China'should enhance its energy security through energy transition.
基金This paper is supported by National Natural Science Foundation of China （No. 73002001）.
文摘This paper considers the role of service customers in those service encounters where the customer participates in the service production and delivery process, and the customer factors, motivations and incentive mechanism to participate in service delivery are analyzed. This study explores the relationship between service quality and service customer participation in the service encounter and the effect of customer participation on service providers＇ job stress. Finally, the management implications about customer participation in the service encounter from the findings are discussed.
基金supported by the Research on Group Customers Satisfaction of Hubei Telecom
文摘The rapid development of industry application products has greatly influenced society. It has become essential for some telecommunication companies to focus on customer satisfaction with industrial products used by the government and enterprise customers. Following the review of a previous study of customer satisfaction and with the help of experiential level theory,this article attempts to establish a Satisfaction Factors Model for researching customer satisfaction with industry applications. We chose a product named "Mobile Monitor" and investigated the emotional satisfaction of 127 users and company leaders from different walks of life,and showed that 7 of the product's features affected the customers' overall emotional satisfaction. Lastly,this paper points out management implications of this application based on quantitative results. It presents a preliminary exploration program for customer satisfaction research in this specific field. The empirical research on a specific product based on experimental level theory may serve as a reference for other companies that desire to carry out similar surveys in future.
