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论服务管理体系的补救预应机制 被引量:5
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作者 梁新弘 章佳文 《当代财经》 CSSCI 北大核心 2004年第4期69-71,共3页
当服务失败发生后,组织服务补救体系就必须立即做出相应的反应。但一味的事后反应,效果是有限的,服务补救体系的预应机制就是建立事前预警系统,最大限度地减少服务失败的发生。服务补救管理体系的预应机制包括三部分:对服务失败的分类... 当服务失败发生后,组织服务补救体系就必须立即做出相应的反应。但一味的事后反应,效果是有限的,服务补救体系的预应机制就是建立事前预警系统,最大限度地减少服务失败的发生。服务补救管理体系的预应机制包括三部分:对服务失败的分类与识别;分析服务失败对顾客的损伤,并推断其对顾客行为动机的影响;在对服务失败的形成原因进行深入剖析的基础上,探讨了有效的预防措施。 展开更多
关键词 服务失败 服务补救 预应机制
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服务失败的归因及预应机制探析 被引量:14
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作者 梁新弘 《企业经济》 北大核心 2006年第2期40-42,共3页
服务失败发生后,组织服务补救管理体系就必须立即作出相应的反应,但一味的事后反应,效果是有限的。不管企业是否对失败的原因作出解释,顾客总是努力寻求服务失败发生的原因并判断其性质,而后据此来决策今后的行为方式。服务失败的预应... 服务失败发生后,组织服务补救管理体系就必须立即作出相应的反应,但一味的事后反应,效果是有限的。不管企业是否对失败的原因作出解释,顾客总是努力寻求服务失败发生的原因并判断其性质,而后据此来决策今后的行为方式。服务失败的预应机制就是建立事前预警系统,最大限度地减少服务失败的发生。 展开更多
关键词 服务失败 服务补救 预应机制
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图书馆服务补救体系的预应机制研究 被引量:3
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作者 潘松华 孙素云 张智松 《图书馆学研究》 CSSCI 北大核心 2012年第2期57-62,81,共7页
图书馆服务补救的预应机制就是建立事前预警系统,最大限度地减少或避免服务失败的发生。在对图书馆服务失败的分类与识别的基础上,分析服务失败对读者的影响,进而在"稳健设计"和"内部服务补救"两个方面探讨和建立... 图书馆服务补救的预应机制就是建立事前预警系统,最大限度地减少或避免服务失败的发生。在对图书馆服务失败的分类与识别的基础上,分析服务失败对读者的影响,进而在"稳健设计"和"内部服务补救"两个方面探讨和建立有效的预应机制。指出:"服务功能体系、组织管理体系、质量管理体系、服务交流体系"是图书馆稳健设计的具体内容;有效的内部服务补救必须在遵循一定的原则基础上,还应在"理念、制度、方法、措施"等方面得到图书馆领导的强有力支持。 展开更多
关键词 图书馆 服务失败 服务补救 预应机制
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Surrounding rock control mechanism of deep coal roadways and its application 被引量:10
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作者 Xie Shengrong Li Erpeng +3 位作者 Li Shijun Wang Jinguang He Chongchong Yang Yafeng 《International Journal of Mining Science and Technology》 SCIE EI CSCD 2015年第3期429-434,共6页
Aiming at the surrounding rock control problem of mining and preparation entries in Xingdong mine with large mining depth, and the comprehensive control countermeasures including high pre-stress cable truss system, th... Aiming at the surrounding rock control problem of mining and preparation entries in Xingdong mine with large mining depth, and the comprehensive control countermeasures including high pre-stress cable truss system, this study put forward powerful anchor support system and anchor cable adaption technology to surrounding rock deformation. Furthermore, the control measures possess the supporting performance with ‘‘primary rigid-following flexible-new rigid, and primary resistance-following yield-new resistance'', which suits deep roadway surrounding rock control. The mechanical model of truss anchor supporting roof beams was established, and the inverted arch deflection produced by the cable pre-stress with stress increment effect and roof beam deflection were obtained. And then the system working mechanism was illustrated. Finally, the surrounding rock support parameters were determined by means of comprehensive methods, and put into practice. The results show that surrounding rock deformation realized secondary stability after three months. The roadway sides convergence value was less than 245mm, and roof subsidence was less than 124mm. In addition, there was no expansion and renovation during service period. 展开更多
关键词 Deep coal roadway Truss system Inverted arch deflection Equivalent uniform load Powerful anchor support
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Field-weakening control system of induction motor based on model prediction 被引量:1
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作者 MIAO Zhongcui LI Dongliang +2 位作者 WANG Zhihao YU Xianfei ZHANG Wenbin 《Journal of Measurement Science and Instrumentation》 CAS CSCD 2021年第3期314-321,共8页
Considering the actual demand for high-speed operation of induction motors in industrial occasions,the characteristics of induction motors in different regions are analyzed,especially the field weakening characteristi... Considering the actual demand for high-speed operation of induction motors in industrial occasions,the characteristics of induction motors in different regions are analyzed,especially the field weakening characteristics of induction motors in high-speed operation are studied.A field weakening control method of induction motor based on model predictive control(MPC)algorithm is proposed,which can predict the future state of the controlled object,and then obtain the optimal control variables by colling optimization.The simulation results show that the field-weakening control method based on MPC algorithm has faster response speed,stronger robustness and better control performance than the traditional control methods. 展开更多
关键词 induction motor model predictive control(MPC) field-weakening control rolling optimization
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An Efficient Adaptive Failure Detection Mechanism for Cloud Platform Based on Volterra Series 被引量:6
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作者 LIN Rongheng WU Budan YANG Fangchun ZHAO Yao HOU Jinxuan 《China Communications》 SCIE CSCD 2014年第4期1-12,共12页
Failure detection module is one of important components in fault-tolerant distributed systems,especially cloud platform.However,to achieve fast and accurate detection of failure becomes more and more difficult especia... Failure detection module is one of important components in fault-tolerant distributed systems,especially cloud platform.However,to achieve fast and accurate detection of failure becomes more and more difficult especially when network and other resources' status keep changing.This study presented an efficient adaptive failure detection mechanism based on volterra series,which can use a small amount of data for predicting.The mechanism uses a volterra filter for time series prediction and a decision tree for decision making.Major contributions are applying volterra filter in cloud failure prediction,and introducing a user factor for different QoS requirements in different modules and levels of IaaS.Detailed implementation is proposed,and an evaluation is performed in Beijing and Guangzhou experiment environment. 展开更多
关键词 failure detection volterra filter decision tree SELF-ADAPTIVE cloud platform
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Action mechanism of a mechanical end-anchorage bolt 被引量:3
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作者 WU Yu MAO Xianbiao +2 位作者 HUANG Jinglong SUN Fengjuan YAO Banghua 《Mining Science and Technology》 EI CAS 2010年第4期625-628,共4页
Axial compression stress, produced by the pre-tightening force of a bolt, is a necessary condition for surrounding rock to form a whole structure. For this study, we built a mechanical model for an end-anchorage bolt,... Axial compression stress, produced by the pre-tightening force of a bolt, is a necessary condition for surrounding rock to form a whole structure. For this study, we built a mechanical model for an end-anchorage bolt, which represented the effect of a bolt on the surrounding rock in roadways in order to obtain its elastic solution. Simultaneously, we analyzed factors affecting the axial compression of the bolt on the surrounding rock and obtained the axial stress contours of the anchorage area through this elastic solution. The results indicate that 1) the axial compression stress in the anchorage area is proportional to the pre-tightening force and confirms the rule that stress declines sharply with the increase in axial distance from the bolt, with an effective stress radius of 1 m; 2) the maximum axial compression stress declines first and then rises with the increase in depth from the surface of the anchorage surrounding rock and 3) the size of the axial compression area is mainly determined by the length of the bolt. 展开更多
关键词 mechanical end-anchorage bolt mechanical model stress state elastic solution
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Efficiency and mechanism of pretreatment on water supply in reservoirs of Yellow River by subsurface constructed wetlands 被引量:1
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作者 杨旭 于水利 +3 位作者 赵焱 严晓菊 修春海 王冬光 《Journal of Harbin Institute of Technology(New Series)》 EI CAS 2009年第5期652-655,共4页
In order to improve the source water quality of drinking water and mitigate the load of drinking water treatment plant, a pilot test was conducted with integrated horizontal flow constructed wetlands to pretreat the w... In order to improve the source water quality of drinking water and mitigate the load of drinking water treatment plant, a pilot test was conducted with integrated horizontal flow constructed wetlands to pretreat the water supply in the reservoirs of Yellow River. Resuhs show that under the hydraulic loading rate of 4 m^3/( m^2 · d), the average removal rates of chemical oxygen demand (COD), total nitrogen (TN), ammonium nitrogen ( NH4 ^+ - N), nitrate nitrogen ( NO3 ^- - N), nitrite - nitrogen ( NO2^ - - N) and total phosphorus (TP) in the horizontal flow constructed wetlands are 49. 68% , 53.01%, 48.48%, 53.61% , 62. 57% and 49. 56%, re- spectively. The study on purifying mechanism of the constructed wetlands indicates that the disposal of contamination by subsurface wetlands is the combined actions of physical chemistry, plants and microorganism. 展开更多
关键词 constructed wetland water supply in reservoirs of Yellow River PRETREATMENT efficiency and mechanism
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Dissolution kinetics of kaolin mineral in acidic media for predicting optimal condition for alum production 被引量:1
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作者 Folahan A.ADEKOLA Alafara A.BABA Sadisu GIRIGISU 《Journal of Central South University》 SCIE EI CAS CSCD 2017年第2期318-324,共7页
The dissolution kinetics and mechanisms of reaction of Batagbon Kaolin in sulphuric and fluosilicic acids were studied. Leaching temperature, acid concentration, particle size, solid-to-liquid ratio, and stirring spee... The dissolution kinetics and mechanisms of reaction of Batagbon Kaolin in sulphuric and fluosilicic acids were studied. Leaching temperature, acid concentration, particle size, solid-to-liquid ratio, and stirring speed were selected as process parameters. It is observed that the dissolution rate increases with decreasing particle size and solid-to-liquid ratio, and increases with stirring speed, acid concentration, and leaching temperature. The experimental results indicate that the dissolution rate is of mixed control via hydrogen ion [H+] action, with reaction order of 0.813 and the reaction kinetics can be expressed as gmt=[1-(1-x)l/3+y/6[(l-x)l/3+ 1-2(1-x)2/3]. The activation energy of the process is determined to be 21.6 k J/mol. The level of the product quality is also evaluated. 展开更多
关键词 KAOLIN ALUM sulphuric and fluosilicic acid LEACHING kinetic model mixed control
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