Academic research into service industries has explored the characteristics of interpersonal interactions between employees and customers, but there are few studies addressing the issues of consumer interaction with te...Academic research into service industries has explored the characteristics of interpersonal interactions between employees and customers, but there are few studies addressing the issues of consumer interaction with technology and its influence on the objectives and results of the operations subsystem. This study examines the elements of the service encounter, and the changes automation originates in them and their relationships. The paper also examines changes in the elements and results of the operations subsystem, as a result of automation. We propose that the customer＇s relationship with employees and/or technology and automated systems for the service impact the objectives and results of the operations subsystem, all of which could have an effect on the company＇s competitive position. The empirical study is focused on four industries, namely, toll motorways, car parks, carwash and video/DVD rental companies, in an attempt to identify objectives that lead companies to implement automated processes affecting the customer＇s relationship with the company. The hypotheses generated are contrasted with a structural equation modelling. The results confirm that the customer＇s relationship with employees and automated systems for the service impacts the objectives and results of the operations subsystem. Also, the results show how automation can enable firms simultaneously to achieve acceptable levels of flexibility and productivity, two dimensions that have traditionally been considered opposites.展开更多
At present, it is usually used the method that elevating the height of embankment to design passages of freeway to avoid transverse traffic disturbance in plain areas of China. But when design low embankment, it is di...At present, it is usually used the method that elevating the height of embankment to design passages of freeway to avoid transverse traffic disturbance in plain areas of China. But when design low embankment, it is difficulty for drainage or setting passages and culverts. Hengshui to Darning freeway in Hebei provence （Heng-Da freeway） is one section of Dalian to Guangzhnu freeway. This paper analyzes the characteristic of climate, geology, hydrology and low water table, good permeability stratum soil and its little and mass rain fall and deep drinking water well in the plain areas of North China when design low embankment of Heng-Da freeway, puts forward the drainage methods of water collecting filtration system to solve the drainage problem of passages and culverts, aiming at the type and the measures of the pollution on the surface, the channel collection purification infiltration system of highway uses the single composite technology of aerobic and oxygen to digest - precipitation-absorption of artificial materials percolation of soil to deal with the pollution of the rain on the road （the composite technology use the vermiculite as the material of infiltration）, which be controlled in the drinking range of the water standard. It not only efficiently solved the problem of water collected in the channel, but also supplied the groundwater. It has reached the environment-friendly road construction purpose of the sustainable development of highway construction, ＂environment friendly＂ and ＂resource conservation＂.展开更多
文摘Academic research into service industries has explored the characteristics of interpersonal interactions between employees and customers, but there are few studies addressing the issues of consumer interaction with technology and its influence on the objectives and results of the operations subsystem. This study examines the elements of the service encounter, and the changes automation originates in them and their relationships. The paper also examines changes in the elements and results of the operations subsystem, as a result of automation. We propose that the customer＇s relationship with employees and/or technology and automated systems for the service impact the objectives and results of the operations subsystem, all of which could have an effect on the company＇s competitive position. The empirical study is focused on four industries, namely, toll motorways, car parks, carwash and video/DVD rental companies, in an attempt to identify objectives that lead companies to implement automated processes affecting the customer＇s relationship with the company. The hypotheses generated are contrasted with a structural equation modelling. The results confirm that the customer＇s relationship with employees and automated systems for the service impacts the objectives and results of the operations subsystem. Also, the results show how automation can enable firms simultaneously to achieve acceptable levels of flexibility and productivity, two dimensions that have traditionally been considered opposites.
文摘At present, it is usually used the method that elevating the height of embankment to design passages of freeway to avoid transverse traffic disturbance in plain areas of China. But when design low embankment, it is difficulty for drainage or setting passages and culverts. Hengshui to Darning freeway in Hebei provence （Heng-Da freeway） is one section of Dalian to Guangzhnu freeway. This paper analyzes the characteristic of climate, geology, hydrology and low water table, good permeability stratum soil and its little and mass rain fall and deep drinking water well in the plain areas of North China when design low embankment of Heng-Da freeway, puts forward the drainage methods of water collecting filtration system to solve the drainage problem of passages and culverts, aiming at the type and the measures of the pollution on the surface, the channel collection purification infiltration system of highway uses the single composite technology of aerobic and oxygen to digest - precipitation-absorption of artificial materials percolation of soil to deal with the pollution of the rain on the road （the composite technology use the vermiculite as the material of infiltration）, which be controlled in the drinking range of the water standard. It not only efficiently solved the problem of water collected in the channel, but also supplied the groundwater. It has reached the environment-friendly road construction purpose of the sustainable development of highway construction, ＂environment friendly＂ and ＂resource conservation＂.
