The 360-Degree Feedback Model as a Tool of Total Quality Management

The 360-degree feedback,also known as“multifaceted feedback”,is a management tool,according to which an employee receives feedback(comments)from peers,subordinates,supervisors and in some cases may include external feedback such as customers,suppliers or other interested parties.It is a process of systematic data collection from many sources regarding the skills,abilities and behavior of employees.In most cases the subject of the feedback is a senior executive.In contrast to the traditional approach,this method collects information from a set of individuals who form a“circle”around the feeder,hence the name of the tool.

360度反馈评价在实习护生临床教学中的应用

目的探讨360度反馈评价在临床实习护生教学中的应用效果。方法采用自行设计的360度考核量表对86名临床实习护生分别从护士长(护士长助理/组长)、带教老师、同学(同组实习护生)、患者或患者家属以及实习护生本人角度按照护理品德、护理知识、护理技能、护理能力及护理服务5个指标进行2次分级测评,根据测评结果及时调整带教措施,纠正不足。结果通过评价者对临床实习护生各考核指标的2次测评分比较,差异有统计学意义(均P<0.01)。结论 360度反馈评价法提供了多角度的评价信息,有助于提高护生临床综合职业能力,并能帮助护生树立"以病人为中心"的职业观。