Bus passengers’anger scale and expression in anger-provoking situations

This paper investigates the scale and expression of passengers’anger arising from disputes between drivers and passengers,and between passengers,by surveying a sample of 757 undergraduate students.The bus passengers’anger scale and expression inventory(BPASX),a newly-designed questionnaire battery,is used to analyse the anger levels and resulting behaviour expression of passengers in 6-item anger-provoking situations.The analysis shows that a positive correlation exists between the frequency or duration of bus rides and anger levels/external anger expression,while self-adaptive expression is only correlated with frequency.Gender differs only in the violent external expression,where males display a greater preference.Meanwhile,the correlations of anger levels between anger-provoking situations are significantly positive.Moreover,anger expression patterns gradually shift from self-adaptation to external expression as anger levels grow in general,but the variation rules of expression frequency are different.Overall,this study provides a newly effective tool to explore characteristics of the anger expression of bus passengers in different anger-provoking scenarios and demonstrates its variation features when anger levels change.