The Knowledge of Cyber-Security Vulnerabilities in an Institution of Higher and University Education. A Case of ISP-Bukavu (Institut Supérieur Pédagogique de Bukavu) (TTC = Teachers’ Training College)

This study pursues the objective of analyzing and verifying the knowledge of the agents of the Institut Supérieur Pédagogique/ISP-Bukavu (TTC = Teachers’ training College) in relation to the practical flaws resulting from the lack of knowledge of the observable rules in information system security. In a clearer way, it aims to verify the level of knowledge of the vulnerabilities, to verify the level of use of the antivirus software, to analyze the frequency of use of Windows update, the use of an anti-spyware software as well as a firewall software on the computer. Through a survey conducted on a sample of 100 agents of the Institut Supérieur Pédagogique/ISP-Bukavu (TTC = Teachers’ training College), the results revealed that 48% of the sample has no knowledge on computer vulnerabilities;for the use of antivirus software: 47% do not use the antivirus;for Windows update: 29% never update the Windows operating system;for anti-spyware: 48% never use;for the firewall: 50% are not informed. In fine, our results proposed a protection model VMAUSP (Vulnerability Measurability Measures Antivirus, Update, Spyware and Firewall) to users based on the behavioral approach, learning how the model works.