Aspect-Based Sentiment Analysis for Polarity Estimation of Customer Reviews on Twitter

Most consumers read online reviews written by different users before making purchase decisions,where each opinion expresses some sentiment.Therefore,sentiment analysis is currently a hot topic of research.In particular,aspect-based sentiment analysis concerns the exploration of emotions,opinions and facts that are expressed by people,usually in the form of polarity.It is crucial to consider polarity calculations and not simply categorize reviews as positive,negative,or neutral.Currently,the available lexicon-based method accuracy is affected by limited coverage.Several of the available polarity estimation techniques are too general and may not reect the aspect/topic in question if reviews contain a wide range of information about different topics.This paper presents a model for the polarity estimation of customer reviews using aspect-based sentiment analysis(ABSA-PER).ABSA-PER has three major phases:data preprocessing,aspect co-occurrence calculation(CAC)and polarity estimation.A multi-domain sentiment dataset,Twitter dataset,and trust pilot forum dataset(developed by us by dened judgement rules)are used to verify ABSA-PER.Experimental outcomes show that ABSA-PER achieves better accuracy,i.e.,85.7%accuracy for aspect extraction and 86.5%accuracy in terms of polarity estimation,than that of the baseline methods.

Aspect-Guided Multi-Graph Convolutional Networks for Aspect-based Sentiment Analysis

The Aspect-Based Sentiment Analysis(ABSA)task is designed to judge the sentiment polarity of a particular aspect in a review.Recent studies have proved that GCN can capture syntactic and semantic features from dependency graphs generated by dependency trees and semantic graphs generated by Multi-headed self-attention(MHSA).However,these approaches do not highlight the sentiment information associated with aspect in the syntactic and semantic graphs.We propose the Aspect-Guided Multi-Graph Convolutional Networks(AGGCN)for Aspect-Based Sentiment Classification.Specifically,we reconstruct two kinds of graphs,changing the weight of the dependency graph by distance from aspect and improving the semantic graph by Aspect-guided MHSA.For interactive learning of syntax and semantics,we dynamically fuse syntactic and semantic diagrams to generate syntactic-semantic graphs to learn emotional features jointly.In addition,Multi-dropout is added to solve the overftting of AGGCN in training.The experimental results on extensive datasets show that our model AGGCN achieves particularly advanced results and validates the effectiveness of the model.

Fusing Syntactic Structure Information and Lexical Semantic Information for End-to-End Aspect-Based Sentiment Analysis

The aspect-based sentiment analysis(ABSA)consists of two subtasksaspect term extraction and aspect sentiment prediction.Most methods conduct the ABSA task by handling the subtasks in a pipeline manner,whereby problems in performance and real application emerge.In this study,we propose an end-to-end ABSA model,namely,SSi-LSi,which fuses the syntactic structure information and the lexical semantic information,to address the limitation that existing end-to-end methods do not fully exploit the text information.Through two network branches,the model extracts syntactic structure information and lexical semantic information,which integrates the part of speech,sememes,and context,respectively.Then,on the basis of an attention mechanism,the model further realizes the fusion of the syntactic structure information and the lexical semantic information to obtain higher quality ABSA results,in which way the text information is fully used.Subsequent experiments demonstrate that the SSi-LSi model has certain advantages in using different text information.

Aspect-based sentiment analysis of online peer reviews and prediction of paper acceptance results

Peer reviews of academic articles contain reviewers’ overall impressions and specific comments on the contributed articles,which have a lot of sentimental information.By exploring the fine-grained sentiments in peer reviews,we can discover critical aspects of interest to the reviewers.The results can also assist editors and chairmen in making final decisions.However,current research on the aspects of peer reviews is coarse-grained,and mostly focuses on the overall evaluation of the review objects.Therefore,this paper constructs a multi-level fine-grained aspect set of peer reviews for further study.First,this paper uses the multi-level aspect extraction method to extract the aspects from peer reviews of ICLR conference papers.Comparative experiments confirm the validity of the method.Secondly,various Deep Learning models are used to classify aspects’ sentiments automatically,with LCFS-BERT performing best.By calculating the correlation between sentimental scores of the review aspects and the acceptance result of papers,we can find the important aspects affecting acceptance.Finally,this paper predicts acceptance results of papers(accepted/rejected) according to the peer reviews.The optimal acceptance prediction model is XGboost,achieving a Macro_F1 score of 87.43%.

DeBERTa-GRU: Sentiment Analysis for Large Language Model

Modern technological advancements have made social media an essential component of daily life.Social media allow individuals to share thoughts,emotions,and ideas.Sentiment analysis plays the function of evaluating whether the sentiment of the text is positive,negative,neutral,or any other personal emotion to understand the sentiment context of the text.Sentiment analysis is essential in business and society because it impacts strategic decision-making.Sentiment analysis involves challenges due to lexical variation,an unlabeled dataset,and text distance correlations.The execution time increases due to the sequential processing of the sequence models.However,the calculation times for the Transformer models are reduced because of the parallel processing.This study uses a hybrid deep learning strategy to combine the strengths of the Transformer and Sequence models while ignoring their limitations.In particular,the proposed model integrates the Decoding-enhanced with Bidirectional Encoder Representations from Transformers(BERT)attention(DeBERTa)and the Gated Recurrent Unit(GRU)for sentiment analysis.Using the Decoding-enhanced BERT technique,the words are mapped into a compact,semantic word embedding space,and the Gated Recurrent Unit model can capture the distance contextual semantics correctly.The proposed hybrid model achieves F1-scores of 97%on the Twitter Large Language Model(LLM)dataset,which is much higher than the performance of new techniques.

Sentiment Analysis Using E-Commerce Review Keyword-Generated Image with a Hybrid Machine Learning-Based Model

In the context of the accelerated pace of daily life and the development of e-commerce,online shopping is a mainstreamway for consumers to access products and services.To understand their emotional expressions in facing different shopping experience scenarios,this paper presents a sentiment analysis method that combines the ecommerce reviewkeyword-generated imagewith a hybrid machine learning-basedmodel,inwhich theWord2Vec-TextRank is used to extract keywords that act as the inputs for generating the related images by generative Artificial Intelligence(AI).Subsequently,a hybrid Convolutional Neural Network and Support Vector Machine(CNNSVM)model is applied for sentiment classification of those keyword-generated images.For method validation,the data randomly comprised of 5000 reviews from Amazon have been analyzed.With superior keyword extraction capability,the proposedmethod achieves impressive results on sentiment classification with a remarkable accuracy of up to 97.13%.Such performance demonstrates its advantages by using the text-to-image approach,providing a unique perspective for sentiment analysis in the e-commerce review data compared to the existing works.Thus,the proposed method enhances the reliability and insights of customer feedback surveys,which would also establish a novel direction in similar cases,such as social media monitoring and market trend research.

Integrating Ontology-Based Approaches with Deep Learning Models for Fine-Grained Sentiment Analysis

Although sentiment analysis is pivotal to understanding user preferences,existing models face significant challenges in handling context-dependent sentiments,sarcasm,and nuanced emotions.This study addresses these challenges by integrating ontology-based methods with deep learning models,thereby enhancing sentiment analysis accuracy in complex domains such as film reviews and restaurant feedback.The framework comprises explicit topic recognition,followed by implicit topic identification to mitigate topic interference in subsequent sentiment analysis.In the context of sentiment analysis,we develop an expanded sentiment lexicon based on domainspecific corpora by leveraging techniques such as word-frequency analysis and word embedding.Furthermore,we introduce a sentiment recognition method based on both ontology-derived sentiment features and sentiment lexicons.We evaluate the performance of our system using a dataset of 10,500 restaurant reviews,focusing on sentiment classification accuracy.The incorporation of specialized lexicons and ontology structures enables the framework to discern subtle sentiment variations and context-specific expressions,thereby improving the overall sentiment-analysis performance.Experimental results demonstrate that the integration of ontology-based methods and deep learning models significantly improves sentiment analysis accuracy.

RUSAS: Roman Urdu Sentiment Analysis System

Sentiment analysis, the meta field of Natural Language Processing (NLP), attempts to analyze and identify thesentiments in the opinionated text data. People share their judgments, reactions, and feedback on the internetusing various languages. Urdu is one of them, and it is frequently used worldwide. Urdu-speaking people prefer tocommunicate on social media in Roman Urdu (RU), an English scripting style with the Urdu language dialect.Researchers have developed versatile lexical resources for features-rich comprehensive languages, but limitedlinguistic resources are available to facilitate the sentiment classification of Roman Urdu. This effort encompassesextracting subjective expressions in Roman Urdu and determining the implied opinionated text polarity. Theprimary sources of the dataset are Daraz (an e-commerce platform), Google Maps, and the manual effort. Thecontributions of this study include a Bilingual Roman Urdu Language Detector (BRULD) and a Roman UrduSpelling Checker (RUSC). These integrated modules accept the user input, detect the text language, correct thespellings, categorize the sentiments, and return the input sentence’s orientation with a sentiment intensity score.The developed system gains strength with each input experience gradually. The results show that the languagedetector gives an accuracy of 97.1% on a close domain dataset, with an overall sentiment classification accuracy of94.3%.

A Robust Framework for Multimodal Sentiment Analysis with Noisy Labels Generated from Distributed Data Annotation

Multimodal sentiment analysis utilizes multimodal data such as text,facial expressions and voice to detect people’s attitudes.With the advent of distributed data collection and annotation,we can easily obtain and share such multimodal data.However,due to professional discrepancies among annotators and lax quality control,noisy labels might be introduced.Recent research suggests that deep neural networks(DNNs)will overfit noisy labels,leading to the poor performance of the DNNs.To address this challenging problem,we present a Multimodal Robust Meta Learning framework(MRML)for multimodal sentiment analysis to resist noisy labels and correlate distinct modalities simultaneously.Specifically,we propose a two-layer fusion net to deeply fuse different modalities and improve the quality of the multimodal data features for label correction and network training.Besides,a multiple meta-learner(label corrector)strategy is proposed to enhance the label correction approach and prevent models from overfitting to noisy labels.We conducted experiments on three popular multimodal datasets to verify the superiority of ourmethod by comparing it with four baselines.

Aspect-Level Sentiment Analysis Based on Deep Learning

In recent years,deep learning methods have developed rapidly and found application in many fields,including natural language processing.In the field of aspect-level sentiment analysis,deep learning methods can also greatly improve the performance of models.However,previous studies did not take into account the relationship between user feature extraction and contextual terms.To address this issue,we use data feature extraction and deep learning combined to develop an aspect-level sentiment analysis method.To be specific,we design user comment feature extraction(UCFE)to distill salient features from users’historical comments and transform them into representative user feature vectors.Then,the aspect-sentence graph convolutional neural network(ASGCN)is used to incorporate innovative techniques for calculating adjacency matrices;meanwhile,ASGCN emphasizes capturing nuanced semantics within relationships among aspect words and syntactic dependency types.Afterward,three embedding methods are devised to embed the user feature vector into the ASGCN model.The empirical validations verify the effectiveness of these models,consistently surpassing conventional benchmarks and reaffirming the indispensable role of deep learning in advancing sentiment analysis methodologies.

Sentiment Analysis of Low-Resource Language Literature Using Data Processing and Deep Learning

Sentiment analysis, a crucial task in discerning emotional tones within the text, plays a pivotal role in understandingpublic opinion and user sentiment across diverse languages.While numerous scholars conduct sentiment analysisin widely spoken languages such as English, Chinese, Arabic, Roman Arabic, and more, we come to grapplingwith resource-poor languages like Urdu literature which becomes a challenge. Urdu is a uniquely crafted language,characterized by a script that amalgamates elements from diverse languages, including Arabic, Parsi, Pashtu,Turkish, Punjabi, Saraiki, and more. As Urdu literature, characterized by distinct character sets and linguisticfeatures, presents an additional hurdle due to the lack of accessible datasets, rendering sentiment analysis aformidable undertaking. The limited availability of resources has fueled increased interest among researchers,prompting a deeper exploration into Urdu sentiment analysis. This research is dedicated to Urdu languagesentiment analysis, employing sophisticated deep learning models on an extensive dataset categorized into fivelabels: Positive, Negative, Neutral, Mixed, and Ambiguous. The primary objective is to discern sentiments andemotions within the Urdu language, despite the absence of well-curated datasets. To tackle this challenge, theinitial step involves the creation of a comprehensive Urdu dataset by aggregating data from various sources such asnewspapers, articles, and socialmedia comments. Subsequent to this data collection, a thorough process of cleaningand preprocessing is implemented to ensure the quality of the data. The study leverages two well-known deeplearningmodels, namely Convolutional Neural Networks (CNN) and Recurrent Neural Networks (RNN), for bothtraining and evaluating sentiment analysis performance. Additionally, the study explores hyperparameter tuning tooptimize the models’ efficacy. Evaluation metrics such as precision, recall, and the F1-score are employed to assessthe effectiveness of the models. The research findings reveal that RNN surpasses CNN in Urdu sentiment analysis,gaining a significantly higher accuracy rate of 91%. This result accentuates the exceptional performance of RNN,solidifying its status as a compelling option for conducting sentiment analysis tasks in the Urdu language.

GP‐FMLNet:A feature matrix learning network enhanced by glyph and phonetic information for Chinese sentiment analysis

Sentiment analysis is a fine‐grained analysis task that aims to identify the sentiment polarity of a specified sentence.Existing methods in Chinese sentiment analysis tasks only consider sentiment features from a single pole and scale and thus cannot fully exploit and utilise sentiment feature information,making their performance less than ideal.To resolve the problem,the authors propose a new method,GP‐FMLNet,that integrates both glyph and phonetic information and design a novel feature matrix learning process for phonetic features with which to model words that have the same pinyin information but different glyph information.Our method solves the problem of misspelling words influencing sentiment polarity prediction results.Specifically,the authors iteratively mine character,glyph,and pinyin features from the input comments sentences.Then,the authors use soft attention and matrix compound modules to model the phonetic features,which empowers their model to keep on zeroing in on the dynamic‐setting words in various positions and to dispense with the impacts of the deceptive‐setting ones.Ex-periments on six public datasets prove that the proposed model fully utilises the glyph and phonetic information and improves on the performance of existing Chinese senti-ment analysis algorithms.

Artificial Intelligence-Based Sentiment Analysis of Dynamic Message Signs that Report Fatality Numbers Using Connected Vehicle Data

This study presents results from sentiment analysis of Dynamic message sign (DMS) message content, focusing on messages that include numbers of road fatalities. As a traffic management tool, DMS plays a role in influencing driver behavior and assisting transportation agencies in achieving safe and efficient traffic movement. However, the psychological and behavioral effects of displaying fatality numbers on DMS remain poorly understood;hence, it is important to know the potential impacts of displaying such messages. The Iowa Department of Transportation displays the number of fatalities on a first screen, followed by a supplemental message hoping to promote safe driving;an example is “19 TRAFFIC DEATHS THIS YEAR IF YOU HAVE A SUPER BOWL DON’T DRIVE HIGH.” We employ natural language processing to decode the sentiment and undertone of the supplementary message and investigate how they influence driving speeds. According to the results of a mixed effect model, drivers reduced speeds marginally upon encountering DMS fatality text with a positive sentiment with a neutral undertone. This category had the largest associated amount of speed reduction, while messages with negative sentiment with a negative undertone had the second largest amount of speed reduction, greater than other combinations, including positive sentiment with a positive undertone.

Analysis of Public Sentiment regarding COVID-19 Vaccines on the Social Media Platform Reddit

This study undertakes a thorough analysis of the sentiment within the r/Corona-virus subreddit community regarding COVID-19 vaccines on Reddit. We meticulously collected and processed 34,768 comments, spanning from November 20, 2020, to January 17, 2021, using sentiment calculation methods such as TextBlob and Twitter-RoBERTa-Base-sentiment to categorize comments into positive, negative, or neutral sentiments. The methodology involved the use of Count Vectorizer as a vectorization technique and the implementation of advanced ensemble algorithms like XGBoost and Random Forest, achieving an accuracy of approximately 80%. Furthermore, through the Dirichlet latent allocation, we identified 23 distinct reasons for vaccine distrust among negative comments. These findings are crucial for understanding the community’s attitudes towards vaccination and can guide targeted public health messaging. Our study not only provides insights into public opinion during a critical health crisis, but also demonstrates the effectiveness of combining natural language processing tools and ensemble algorithms in sentiment analysis.

Aspect-Level Sentiment Analysis Incorporating Semantic and Syntactic Information

Aiming at the problem that existing models in aspect-level sentiment analysis cannot fully and effectively utilize sentence semantic and syntactic structure information, this paper proposes a graph neural network-based aspect-level sentiment classification model. Self-attention, aspectual word multi-head attention and dependent syntactic relations are fused and the node representations are enhanced with graph convolutional networks to enable the model to fully learn the global semantic and syntactic structural information of sentences. Experimental results show that the model performs well on three public benchmark datasets Rest14, Lap14, and Twitter, improving the accuracy of sentiment classification.

A Multitask Multiview Neural Network for End-to-End Aspect-Based Sentiment Analysis

The aspect-based sentiment analysis(ABSA) consists of two subtasks—aspect term extraction and aspect sentiment prediction. Existing methods deal with both subtasks one by one in a pipeline manner, in which there lies some problems in performance and real application. This study investigates the end-to-end ABSA and proposes a novel multitask multiview network(MTMVN) architecture. Specifically, the architecture takes the unified ABSA as the main task with the two subtasks as auxiliary tasks. Meanwhile, the representation obtained from the branch network of the main task is regarded as the global view, whereas the representations of the two subtasks are considered two local views with different emphases. Through multitask learning, the main task can be facilitated by additional accurate aspect boundary information and sentiment polarity information. By enhancing the correlations between the views under the idea of multiview learning, the representation of the global view can be optimized to improve the overall performance of the model. The experimental results on three benchmark datasets show that the proposed method exceeds the existing pipeline methods and end-to-end methods, proving the superiority of our MTMVN architecture.

End-to-end aspect category sentiment analysis based on type graph convolutional networks

For the existing aspect category sentiment analysis research,most of the aspects are given for sentiment extraction,and this pipeline method is prone to error accumulation,and the use of graph convolutional neural network for aspect category sentiment analysis does not fully utilize the dependency type information between words,so it cannot enhance feature extraction.This paper proposes an end-to-end aspect category sentiment analysis(ETESA)model based on type graph convolutional networks.The model uses the bidirectional encoder representation from transformers(BERT)pretraining model to obtain aspect categories and word vectors containing contextual dynamic semantic information,which can solve the problem of polysemy;when using graph convolutional network(GCN)for feature extraction,the fusion operation of word vectors and initialization tensor of dependency types can obtain the importance values of different dependency types and enhance the text feature representation;by transforming aspect category and sentiment pair extraction into multiple single-label classification problems,aspect category and sentiment can be extracted simultaneously in an end-to-end way and solve the problem of error accumulation.Experiments are tested on three public datasets,and the results show that the ETESA model can achieve higher Precision,Recall and F1 value,proving the effectiveness of the model.

Improving Sentiment Analysis in Election-Based Conversations on Twitter with ElecBERT Language Model

Sentiment analysis plays a vital role in understanding public opinions and sentiments toward various topics.In recent years,the rise of social media platforms(SMPs)has provided a rich source of data for analyzing public opinions,particularly in the context of election-related conversations.Nevertheless,sentiment analysis of electionrelated tweets presents unique challenges due to the complex language used,including figurative expressions,sarcasm,and the spread of misinformation.To address these challenges,this paper proposes Election-focused Bidirectional Encoder Representations from Transformers(ElecBERT),a new model for sentiment analysis in the context of election-related tweets.Election-related tweets pose unique challenges for sentiment analysis due to their complex language,sarcasm,andmisinformation.ElecBERT is based on the Bidirectional Encoder Representations from Transformers(BERT)language model and is fine-tuned on two datasets:Election-Related Sentiment-Annotated Tweets(ElecSent)-Multi-Languages,containing 5.31 million labeled tweets in multiple languages,and ElecSent-English,containing 4.75million labeled tweets in English.Themodel outperforms othermachine learning models such as Support Vector Machines(SVM),Na飗e Bayes(NB),and eXtreme Gradient Boosting(XGBoost),with an accuracy of 0.9905 and F1-score of 0.9816 on ElecSent-Multi-Languages,and an accuracy of 0.9930 and F1-score of 0.9899 on ElecSent-English.The performance of differentmodels was compared using the 2020 United States(US)Presidential Election as a case study.The ElecBERT-English and ElecBERT-Multi-Languages models outperformed BERTweet,with the ElecBERT-English model achieving aMean Absolute Error(MAE)of 6.13.This paper presents a valuable contribution to sentiment analysis in the context of election-related tweets,with potential applications in political analysis,social media management,and policymaking.

User Profile & Attitude Analysis Based on Unstructured Social Media and Online Activity

As social media and online activity continue to pervade all age groups, it serves as a crucial platform for sharing personal experiences and opinions as well as information about attitudes and preferences for certain interests or purchases. This generates a wealth of behavioral data, which, while invaluable to businesses, researchers, policymakers, and the cybersecurity sector, presents significant challenges due to its unstructured nature. Existing tools for analyzing this data often lack the capability to effectively retrieve and process it comprehensively. This paper addresses the need for an advanced analytical tool that ethically and legally collects and analyzes social media data and online activity logs, constructing detailed and structured user profiles. It reviews current solutions, highlights their limitations, and introduces a new approach, the Advanced Social Analyzer (ASAN), that bridges these gaps. The proposed solutions technical aspects, implementation, and evaluation are discussed, with results compared to existing methodologies. The paper concludes by suggesting future research directions to further enhance the utility and effectiveness of social media data analysis.

A Cloud Based Sentiment Analysis through Logistic Regression in AWS Platform

The use of Amazon Web Services is growing rapidly as more users are adopting the technology.It has various functionalities that can be used by large corporates and individuals as well.Sentiment analysis is used to build an intelligent system that can study the opinions of the people and help to classify those related emotions.In this research work,sentiment analysis is performed on the AWS Elastic Compute Cloud(EC2)through Twitter data.The data is managed to the EC2 by using elastic load balancing.The collected data is subjected to preprocessing approaches to clean the data,and then machine learning-based logistic regression is employed to categorize the sentiments into positive and negative sentiments.High accuracy of 94.17%is obtained through the proposed machine learning model which is higher than the other models that are developed using the existing algorithms.