This research aimed to determine instruments for analysis of knowledge management in operators companies of metropolitan transport systems. How much the goal was an exploratory research, how much the procedure was a l...This research aimed to determine instruments for analysis of knowledge management in operators companies of metropolitan transport systems. How much the goal was an exploratory research, how much the procedure was a literature search, how much as nature was an applied research, and how much as approach was qualitative research？ The following instruments were identified and selected： （a） the methodology for the analysis of metropolitan transport systems; （b） the knowledge management maturity model （Siemens）; and （c） Documentation and Information Centre. The simulation, using the tools in the knowledge management to analyze the Company Metropolitan of S^io Paulo--METRO, identified the need for improvements in eight areas and the problems： （1） rethink the knowledge management area; （2） develop new knowledge management policies; （3） define responsibilities in knowledge management area; （4） implement new knowledge management processes; （5） explore new ways and structures of knowledge; （6） consider the internal and external actors in knowledge management actions; （7） expand the dissemination of the collaborative culture; and （8） integrate in the knowledge management area current and future initiatives. The analysis shows that the transposition of the current situation to the desired situation for the company can be obtained with the implementation of an Information and Documentation Centre. The conclusion is that this set of tools allows to characterize, evaluate, and model the knowledge management in this business.展开更多
文摘This research aimed to determine instruments for analysis of knowledge management in operators companies of metropolitan transport systems. How much the goal was an exploratory research, how much the procedure was a literature search, how much as nature was an applied research, and how much as approach was qualitative research？ The following instruments were identified and selected： （a） the methodology for the analysis of metropolitan transport systems; （b） the knowledge management maturity model （Siemens）; and （c） Documentation and Information Centre. The simulation, using the tools in the knowledge management to analyze the Company Metropolitan of S^io Paulo--METRO, identified the need for improvements in eight areas and the problems： （1） rethink the knowledge management area; （2） develop new knowledge management policies; （3） define responsibilities in knowledge management area; （4） implement new knowledge management processes; （5） explore new ways and structures of knowledge; （6） consider the internal and external actors in knowledge management actions; （7） expand the dissemination of the collaborative culture; and （8） integrate in the knowledge management area current and future initiatives. The analysis shows that the transposition of the current situation to the desired situation for the company can be obtained with the implementation of an Information and Documentation Centre. The conclusion is that this set of tools allows to characterize, evaluate, and model the knowledge management in this business.
