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基于GE矩阵的顾客满意矩阵及其应用研究 被引量:2
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作者 程幼明 何惠妍 《标准科学》 CSSCI 2009年第5期86-90,共5页
文章在明晰CS内涵基础上,基于GE矩阵架构了CS矩阵,实施对影响CSI因素的评价与归集,得出了有效运作和提高CS战略执行力的改善重点及其路径,以指导企业CS实践,持续而有效地改善与顾客的关系和提高顾客满意度。
关键词 顾客满意 GE矩阵 cs矩阵 双因素理论
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基于“CS-IF”矩阵旅游业顾客满意度案例研究
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作者 张李志 《经济研究导刊》 2017年第14期72-77,共6页
基于对顾客满意度内涵的分析和旅游业各旅游项目的实际研究,建立了"CS-IF"矩阵顾客满意度评价模型。以美国顾客满意度指数为基础,构建顾客满意度指标体系,归纳出LK(龙控)集团旅游业的顾客满意度指标体系:主题意象、旅游设备... 基于对顾客满意度内涵的分析和旅游业各旅游项目的实际研究,建立了"CS-IF"矩阵顾客满意度评价模型。以美国顾客满意度指数为基础,构建顾客满意度指标体系,归纳出LK(龙控)集团旅游业的顾客满意度指标体系:主题意象、旅游设备、游乐周边设施、员工服务、旅游产品或服务价值等五个指标,经过问卷调查得出相关基础数据,以多元回归分析"CS-IF"矩阵为基础建立LK的旅游业顾客满意度测评模型,得出评价结论与展望。 展开更多
关键词 顾客满意度 满意度指数 cs—IF矩阵 元回归分析 顾客满意度评价模型
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Free State Constructions
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作者 Thamir A1 Barrag Mohammad A1 Zahrani 《Sino-US English Teaching》 2017年第2期104-115,共12页
This paper attempts to investigate Free State (FS) in Hijazi Arabic. This structure is not used in Modem Standard Arabic. It was introduced into the Arabic dialects later on as a competing structure to the Construct... This paper attempts to investigate Free State (FS) in Hijazi Arabic. This structure is not used in Modem Standard Arabic. It was introduced into the Arabic dialects later on as a competing structure to the Construct State (CS). First, we discuss the characteristics of this structure in comparison to its counterpart: the CS. we show that semantically FS can express only three semantic relations out of the five semantic relations CS can convey. Furthermore, the paper shows that the FS genitive exponent in HA "hagg" agrees with the head noun of the matrix DP in phi-features. The discussion then shifts to the origin of the genitive exponent hagg. The paper argues that it is originally a noun that has acquired a new meaning: an anaphor that means something like "one of". Hence, we gloss hagg as ANAPH. Contrary to previous analyses for the FS genitive exponent, the paper proposes that hagg, the noun, heads its own CS and it is linked to the preceding DP by a binding relationship, which involves feature agreement in gender and number. Consequently, we propose that hagg-headed CS has the same structure of the nominal CS. Finally, we investigate the occurrence of both FS and CS structures in HA and show when one structure is preferred to the other. 展开更多
关键词 syntax ARABIC CONSTRUCTIONS ANNEXATION STATE ANAPHOR MINIMALISM
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