BACKGROUND Surgical care of the hand plays a crucial role in the medical field,as problems with the hand can profoundly affect a patient's quality of life and function.In order to meet the needs of patients,improv...BACKGROUND Surgical care of the hand plays a crucial role in the medical field,as problems with the hand can profoundly affect a patient's quality of life and function.In order to meet the needs of patients,improve patient satisfaction and improve treatment outcomes,high-quality service models have been introduced in the field of nursing.AIM To explore the effect analysis of applying high-quality service model to surgical nursing.METHODS We conducted a retrospective study of patients who underwent hand surgery at our hospital between 2019 and 2022,using a quality service model that included improved patient education,pain management,care team collaboration,and effective communication.Another group of patients received traditional care as a control group.We compared postoperative recovery,satisfaction,complication rate,and length of hospital stay between the two groups.Inferential statistics were used to compare the difference between the two groups by independent sample t test,Chi-square test and other methods to evaluate the effect of intervention measures.RESULTS Postoperative recovery time decreased from 17.8±2.3 d to 14.5±2.1 d,pain score decreased from 4.7±1.9 to 3.2±1.4,and hand function score increased from 78.4±7.1 to 88.5±6.2.In terms of patient satisfaction,the quality service model group scored 87.3±5.6 points,which was significantly higher than that of the traditional care group(74.6±6.3 points).At the same time,patients'understanding of medical information also improved from 6.9±1.4 to 8.6±1.2.In terms of postoperative complications,the application of the quality service model reduced the incidence of postoperative complications from 26%to 10%,the incidence of infection from 12%to 5%,and the incidence of bleeding from 10%to 3%.The reduction in these data indicates that the quality service model plays a positive role in reducing the risk of complications.In addition,the average hospital stay of patients in the quality service model group was shortened from 6.8±1.5 d to 5.2±1.3 d,and the hospitalization cost was also reduced from 2800±600 yuan to 2500±500 yuan.CONCLUSION Applying a quality service model to hand surgery care can significantly improve patient clinical outcomes,including faster recovery,less pain,greater satisfaction,and reduced complication rates.展开更多
目的评定风险管理在临床护理质量管理中的运用价值。方法选择新疆生产建设兵团第十三师红星医院2021年1月—2022年12月收治的120例住院患者,根据不同护理管理方式将其纳入常规管理组与风险管理组,每组60例,常规管理组(2021年1—12月)实...目的评定风险管理在临床护理质量管理中的运用价值。方法选择新疆生产建设兵团第十三师红星医院2021年1月—2022年12月收治的120例住院患者,根据不同护理管理方式将其纳入常规管理组与风险管理组,每组60例,常规管理组(2021年1—12月)实施常规管理模式,风险管理组(2022年1—12月)实施风险管理模式;两组患者均由同一批护士提供护理服务,护士共16名。对比两组护士的护理管理质量(病房环境、护理操作、便捷服务、医疗质量)、风险防控水平(风险意识、风险防控态度、风险防控行为)、护理服务质量(服务态度、护理技能、沟通技巧、业务水平)、护理风险事件发生率(准备不足、操作失误、无菌问题、记录差错),以及患者的并发症发生率(出血、发热、感染、皮肤损伤、跌倒)、舒适度评分[Kolcaba的舒适状况量表(general comfort questionnaire,GCQ)]、生活质量(the MOS item short form health survey,SF-36)评分、护患纠纷率、患者投诉率、患者好评率。结果风险管理组护士的护理管理质量评分、风险防控水平评分、护理服务质量评分高于常规管理组(P<0.05);风险管理组护士的护理风险事件发生率略低于常规管理组(P>0.05);风险管理组患者的并发症发生率低于常规管理组(P<0.05);风险管理组患者的舒适度评分、生活质量评分高于常规管理组(P<0.05);风险管理组患者的护患纠纷率、患者投诉率低于常规管理组,患者好评率高于常规管理组(P<0.05)。结论风险管理在临床护理质量管理中的运用价值高,可明显提高护士的护理管理质量、风险防控水平以及护理服务质量,减少护理风险事件发生,且能降低患者的并发症发生率,提高其身心舒适度,改善生活质量,降低护患纠纷率以及投诉率,护理好评率较常规管理模式显著提高,可推行。展开更多
文摘BACKGROUND Surgical care of the hand plays a crucial role in the medical field,as problems with the hand can profoundly affect a patient's quality of life and function.In order to meet the needs of patients,improve patient satisfaction and improve treatment outcomes,high-quality service models have been introduced in the field of nursing.AIM To explore the effect analysis of applying high-quality service model to surgical nursing.METHODS We conducted a retrospective study of patients who underwent hand surgery at our hospital between 2019 and 2022,using a quality service model that included improved patient education,pain management,care team collaboration,and effective communication.Another group of patients received traditional care as a control group.We compared postoperative recovery,satisfaction,complication rate,and length of hospital stay between the two groups.Inferential statistics were used to compare the difference between the two groups by independent sample t test,Chi-square test and other methods to evaluate the effect of intervention measures.RESULTS Postoperative recovery time decreased from 17.8±2.3 d to 14.5±2.1 d,pain score decreased from 4.7±1.9 to 3.2±1.4,and hand function score increased from 78.4±7.1 to 88.5±6.2.In terms of patient satisfaction,the quality service model group scored 87.3±5.6 points,which was significantly higher than that of the traditional care group(74.6±6.3 points).At the same time,patients'understanding of medical information also improved from 6.9±1.4 to 8.6±1.2.In terms of postoperative complications,the application of the quality service model reduced the incidence of postoperative complications from 26%to 10%,the incidence of infection from 12%to 5%,and the incidence of bleeding from 10%to 3%.The reduction in these data indicates that the quality service model plays a positive role in reducing the risk of complications.In addition,the average hospital stay of patients in the quality service model group was shortened from 6.8±1.5 d to 5.2±1.3 d,and the hospitalization cost was also reduced from 2800±600 yuan to 2500±500 yuan.CONCLUSION Applying a quality service model to hand surgery care can significantly improve patient clinical outcomes,including faster recovery,less pain,greater satisfaction,and reduced complication rates.
文摘目的评定风险管理在临床护理质量管理中的运用价值。方法选择新疆生产建设兵团第十三师红星医院2021年1月—2022年12月收治的120例住院患者,根据不同护理管理方式将其纳入常规管理组与风险管理组,每组60例,常规管理组(2021年1—12月)实施常规管理模式,风险管理组(2022年1—12月)实施风险管理模式;两组患者均由同一批护士提供护理服务,护士共16名。对比两组护士的护理管理质量(病房环境、护理操作、便捷服务、医疗质量)、风险防控水平(风险意识、风险防控态度、风险防控行为)、护理服务质量(服务态度、护理技能、沟通技巧、业务水平)、护理风险事件发生率(准备不足、操作失误、无菌问题、记录差错),以及患者的并发症发生率(出血、发热、感染、皮肤损伤、跌倒)、舒适度评分[Kolcaba的舒适状况量表(general comfort questionnaire,GCQ)]、生活质量(the MOS item short form health survey,SF-36)评分、护患纠纷率、患者投诉率、患者好评率。结果风险管理组护士的护理管理质量评分、风险防控水平评分、护理服务质量评分高于常规管理组(P<0.05);风险管理组护士的护理风险事件发生率略低于常规管理组(P>0.05);风险管理组患者的并发症发生率低于常规管理组(P<0.05);风险管理组患者的舒适度评分、生活质量评分高于常规管理组(P<0.05);风险管理组患者的护患纠纷率、患者投诉率低于常规管理组,患者好评率高于常规管理组(P<0.05)。结论风险管理在临床护理质量管理中的运用价值高,可明显提高护士的护理管理质量、风险防控水平以及护理服务质量,减少护理风险事件发生,且能降低患者的并发症发生率,提高其身心舒适度,改善生活质量,降低护患纠纷率以及投诉率,护理好评率较常规管理模式显著提高,可推行。
