This article proposes a framework, called BP-M* which includes: 1) a methodology to analyze, engineer, restructure and implement business processes, and 2) a process model that extends the process diagram with the spe...This article proposes a framework, called BP-M* which includes: 1) a methodology to analyze, engineer, restructure and implement business processes, and 2) a process model that extends the process diagram with the specification of resources that execute the process activities, allocation policies, schedules, times of activities, management of queues in input to the activities and workloads so that the same model can be simulated by a discrete event simulator. The BP-M* framework has been applied to a real case study, a public Contact Center which provides different typologies of answers to users’ requests. The simulation allows to study different system operating scenarios (“What-If” analysis) providing useful information for analysts to evaluate restructuring actions.展开更多
A Harten-Lax-van Leer-contact （HLLC） approximate Riemann solver is built with elastic waves （HLLCE） for one-dimensional elastic-plastic flows with a hypo- elastic constitutive model and the von Mises＇ yielding cr...A Harten-Lax-van Leer-contact （HLLC） approximate Riemann solver is built with elastic waves （HLLCE） for one-dimensional elastic-plastic flows with a hypo- elastic constitutive model and the von Mises＇ yielding criterion. Based on the HLLCE, a third-order cell-centered Lagrangian scheme is built for one-dimensional elastic-plastic problems. A number of numerical experiments are carried out. The numerical results show that the proposed third-order scheme achieves the desired order of accuracy. The third-order scheme is used to the numerical solution of the problems with elastic shock waves and elastic rarefaction waves. The numerical results are compared with a reference solution and the results obtained by other authors. The comparison shows that the pre- sented high-order scheme is convergent, stable, and essentially non-oscillatory. Moreover, the HLLCE is more efficient than the two-rarefaction Riemann solver with elastic waves （TRRSE）展开更多
文摘This article proposes a framework, called BP-M* which includes: 1) a methodology to analyze, engineer, restructure and implement business processes, and 2) a process model that extends the process diagram with the specification of resources that execute the process activities, allocation policies, schedules, times of activities, management of queues in input to the activities and workloads so that the same model can be simulated by a discrete event simulator. The BP-M* framework has been applied to a real case study, a public Contact Center which provides different typologies of answers to users’ requests. The simulation allows to study different system operating scenarios (“What-If” analysis) providing useful information for analysts to evaluate restructuring actions.
基金Project supported by the National Natural Science Foundation of China(Nos.11172050 and11672047)the Science and Technology Foundation of China Academy of Engineering Physics(No.2013A0202011)
文摘A Harten-Lax-van Leer-contact （HLLC） approximate Riemann solver is built with elastic waves （HLLCE） for one-dimensional elastic-plastic flows with a hypo- elastic constitutive model and the von Mises＇ yielding criterion. Based on the HLLCE, a third-order cell-centered Lagrangian scheme is built for one-dimensional elastic-plastic problems. A number of numerical experiments are carried out. The numerical results show that the proposed third-order scheme achieves the desired order of accuracy. The third-order scheme is used to the numerical solution of the problems with elastic shock waves and elastic rarefaction waves. The numerical results are compared with a reference solution and the results obtained by other authors. The comparison shows that the pre- sented high-order scheme is convergent, stable, and essentially non-oscillatory. Moreover, the HLLCE is more efficient than the two-rarefaction Riemann solver with elastic waves （TRRSE）
