The Digitization of Public Services and Its Contribution to the Quality of Service in Relation to User Satisfaction

In recent years, some governments have been working on solutions to transform public administrations and provide high-quality services to users. The United Nations has recommended integrating digital technology into various aspects of life, including public services. The objective is to offer real-time, high-quality digital services, improve the delivery of public services, enhance their effectiveness and efficiency, while achieving objectives such as transparency, interoperability and citizen satisfaction. However, most governments in developing countries are unable to keep up with this trend. As a result, they often create digital public services that fall short of users’ expectations. This study aims to identify the fundamental factors influencing the quality of service in relation to user satisfaction and to explore the relevance of digital technology in implementing this quality within Cameroon public administrations. To achieve this, we used a qualimetric research method, which included non-directive interviews, questionnaires, and structured observations. The results showed that the public services offered in our study environment did not meet users’ expectations. However, the study identified the fundamental aspects to be considered in providing quality public services connected to user satisfaction, as well as the strengths of digitization in achieving this quality.

Triple digital divide and depressive symptoms among middle-aged and older Chinese adults:a disparity analysis

Background The triple digital divide refers to the lack of internet access,use and knowledge among specific populations.In China,middle-aged and older adults and those living in rural areas or various regions of the country are more likely to have limited internet access and skills and,thus,have less accessibility to internet services.Few longitudinal studies have explored the association between the digital divide and the progression of depressive symptoms among middle-aged and older Chinese adults.Significantly,none of the existing studies have estimated this long-term relationship from a disparity perspective.Aims This study investigates the association between the triple digital divide and depressive symptom trajectories among middle-aged and older adults in China during a 10-year follow-up period from 2011 to 2020.Methods The sample for this secondary analysis comprises 3019 urban and 10427 rural respondents selected from the China Health and Retirement Longitudinal Study baseline survey in 2011.Depressive symptoms were measured using the Center for Epidemiologic Studies Depression Scale.Employing longitudinal mixed-effects models,this study explored the association between the triple digital divide and depressive symptom trajectories among middle-aged and older Chinese adults by examining gender,rural-urban and regional disparities in this relationship.Results Our findings revealed a significant association between the triple digital divide and increasing trajectories of depressive symptoms,showing significant disparities based on gender,rural-urban dwelling and regional location.Notably,for both male and female participants who resided in urban areas or the central region of the country,their ability to use the internet,coupled with enhanced internet skills and greater access to internet services,was found to have a mitigating effect on the increasing trajectories of depressive symptoms.Conclusions To alleviate some of the confounding influences on the trajectory of depression in middle-aged and older adults,policymakers in China should continue to prioritise the development of internet technology,foster easy access to the internet to ensure it is'elder-friendly',provide internet skill training platforms for this population and broaden access to various internet services appropriate for them.Additionally,the implementation of tailored interventions to address depression,especially targeting the more vulnerable cohorts,such as middle-aged and older women,those residing in rural areas and the western regions,is crucial.Such tailored approaches are essential for addressing the disparities and challenges associated with the triple digital divide.

Innovation and Practice of Teaching Methods in Digital and Adaptive Learning:Taking Communication Engineering Major as an Example

This paper proposes teaching reforms in communication engineering majors,emphasizing the implementation of digital and adaptive teaching methodologies,integrating emerging technologies,breaking free from the constraints of traditional education,and fostering high-caliber talents.The reform measures encompass fundamental data collection,recognition of individual characteristics,recommendation of adaptive learning resources,process-oriented teaching management,adaptive student guidance and early warning systems,personalized evaluation,and the construction of an integrated service platform.These measures,when combined,form a comprehensive system that is expected to enhance teaching quality and efficiency,and facilitate student development.

Design Strategy of Digital Display Based on the Concept of Service Design

Based on the analysis of the concept,core,research content and method of service design,this paper explains the necessity of service design to participate in digital display,and further discusses how service design integrates with digital display,how to redesign the digital display system under the intervention of service design,and how to integrate user needs into it at all times.Finally,the design strategy of digital display under the concept of service design is proposed.

Research on Digital Practical Training Teaching Under the Background of“Internet+”:Taking the“Front Office Service”Course as an Example

This article aims to explore the application of digitalization in practical training teaching under the background of“Internet+”by taking the teaching of“Front Office Service”in the hotel management and digital operation major as an example.By using digital teaching methods,tools,and practical training methods,this study analyzes the impact of digital practical training teaching on students’mastery of front office service skills as well as explores the ways to implement digital practical training teaching.The research results show that digital practical training teaching can effectively improve students’learning effects and comprehensive quality,and simultaneously has positive significance for cultivating comprehensive hotel management talents that adapt to the needs of the“Internet+”era.

Identifying Links between Ecosystem Services and Aboriginal Well-Being and Livelihoods in North Australia： Applying the Millennium Ecosystem Assessment Framework

The livelihoods and well-being of Aboriginal and non-Aboriginal communities in remote and rural northern Australia are dependent upon the ecosystem services provided by tropical ecosystems. The well-being of all Australian citizens is measured by the Australia Bureau of Statistics （ABS） using socio-economic indicators. In this study we investigated the importance of non-market benefits derived from ecosystem services for Aboriginal well-being. Through a case study with the Mullunburra-Yidinji people in the Wet Tropics, Queensland, we applied the Millennium Ecosystem Assessment （MA） framework to identify the links between ecosystem services and the MA＇s six constituents of human well-being. The study demonstrated that cultural and provisioning services were key determinants of community well-being, and these are not currently measured by the ABS. We adapt the MA framework to include the ABS indicators and explore the potential strengths and weaknesses of the approach for measuring the well-being of contemporary remote and rural Aboriginal communities.

Technology Sub-diffusions:Consumptive Motivations for Mobile Phone Calls and Digital Services

Digital services interfaced with mobile phone lines are gradually being regarded as a core product in this modern age due to the high transmission speed of mobile technology.The research in this paper is based on the concept of product inter-dependence and actively explores the different consumptive motivations between the consumers' behavior of phone-call users and those who use digital services.This study also attempts to use a modifi ed diffusion model to estimate the consumers' collective behavior with a longitudinal approach.In this study,it can be inferred that psychological consumer motivations should dominate marketing policies.Thus,it was found that digital service users have more self-motivation and autonomy when adopting a new product because they have significantly higher innovative at-tributes than the segment of phone-call users.With these findings,we claim that we have discovered an unprec-edented concept for marketing managers who welcome the challenges of mobile digital services in the future.

Delivery Digital Television Services over Ethernet

A new architecture for digital television (DTV) delivery based on Ethernet was presented. In this architecture, new protocol stack and packet encapsulation were proposed to help implementation of DTV services over Ethernet link. A simple quality of service (QoS) structure was provided in traffic control of nodes to achieve QoS requirements of DTV delivery. Experiments were proceeded successfully to implement the idea. Finally, a short evaluation to QoS provisions was given, achieving good results.

Architecture and application of integrated spatial information service platform for digital mine

Using enterprise GIS platform, spatial databases and modern information technology, building geo-spatial information service platform of digital mine which has the features of the data exchange service, enterprise GIS services, directory services, logging services, is key technology and application infrastructure for digital mine. Based on the support of geospatial information service platform of digital mine, the professional GIS application service adapter can be developed and the application supports related to mining application system can be realized. Using high-resolution satellite remote sensing data, the mine functional partition map and geographic grids can be divided, and the geographic grid parts, status and events of important features of the surface object were investigated and defined. The system architecture and technical characteristics of integrated spatial information service platform were analyzed firstly, which guarantee service ability of digital mine. The methods and applications of functional partition map for integrated management service platform were discussed which are the services scheme of digital mine. The application results indicated that digital mine upgrades and enhances the capability and range of mine surveying and mapping, and is of great significance for guarantee of efficient, green and intensive exploitation of mine.

“Digital earth” in support of an online oceanic educational public service and popularization

According to the initial vision of ＂digital earth＂ （DE）, the public should constitute a significant proportion of its users. However, to date, most of the studies and applications have focused on science, the private sec- tor and government. A DE-supported online oceanic educational public service and popularization system, iOcean, is studied. First, the vision for the public＇s engagement with ＂digital ocean＂ is described： an analysis is presented from four aspects, i.e., the space dimension, the time dimension, the state dimension and its relationship with human beings. Second, the technical framework of iOcean is discussed, including data updating and model computing, the data, the function, and the application layers. Third, two key technolo- gies are studied in detail that will enable the construction of iOcean. More than half a million public viewers have used the current version＇s website. Practical demonstrations show that iOcean can bring virtual oceans to web browsers and desktops and construct a bridge between government departments and the general public.

Digital Technology Empowers China's Service Sector Growth:Mechanism and Implementation Path

Digital technology is an instrument and vehicle for digital empowerment and the development of the digital economy.Digital applications in the service sector have spawned new business modes over recent years such as industrial internet platforms,new retail and online education,which have contributed to China s service sector growth and transition.With the help of digital technology,the service sector has maintained rapid growth,improved in terms of structure,quality and efficiency,increased public welfare,and enhanced indigenous innovation.In light of inadequate and uneven progress of digitalization and insufficient factor support and government incentives,we suggest that the government further advance digitalization development across the board,bolster factor support,and enhance policymaking.

How Urban Public Service Affects the Well-Being of Migrant Workers:An Empirical Analysis Based on the Theoretical Perspective of Social Comparison Theory

Government city management is facing higher requirements with the development of the number of migrant workers.Therefore,improving their subjective well-being is a significant practical problem that the government must consider in public governance.This research discusses the influence of public service satisfaction on the well-being of urban migrant workers from the perspective of social comparison theory and the role of the sense of social equity and social conflict in the process of this influence.Using the structural equation modeling and moderated mediating mechanism analysis,the results show that:(1)the satisfaction of social and economic public service significantly and positively affects subjective well-being.(2)The sense of social equity completely mediated the influence of the satisfaction of public social service on well-being and partly mediated the influence of the satisfaction of public financial service on well-being.(3)The sense of social equity and conflict have a moderated mediating effect for social and economic public service satisfaction on well-being.Finally,the article concludes with some suggestions to improve the well-being of migrant workers based on the conclusion of the study.

A study on service quality evaluation of digital libraries in China based on tetra-class model

Purpose: This study intends to evaluate the service quality of academic digital libraries(DLs)in China. By utilizing tetra-class model which concentrates on categorizing services according to their contributions to user satisfaction, this paper attempts to visually categorize the specific DL service elements to reveal their present performances, and then further explain the categorizing variations among different groups of users to discover the user preference.Design/methodology/approach: This paper carries out a survey to evaluate user experience on 27 typical DL services summarized from our investigations of representative Chinese university DLs. Based on the five-point Likert-type scale evaluation, the users’ attitudes toward specific service element are divided into negative and positive dimensions. Afterwards,a correspondence analysis is applied to calculate the contributions to satisfaction and dissatisfaction of each service element based on tetra-class model. As a result, the DL service elements of Chinese academic libraries are classified into four categories(i.e. Basic, Secondary,Plus, and Key). Finally, we compared the categorizing variations.Findings: The results show that the DL service elements of Chinese academic libraries are all distributed in Basic and Key services regarding information retrieval and informationorganizing; 80% of the interaction services elements are Plus services, while 50% of the Secondary services are information-providing services. The results also reveal that service categorization is obviously influenced by the users’ education background, especially their disciplines. Furthermore, the users who are older, more highly-educated, or studying in higher reputation universities are more likely to evaluate DL services as either critical or useless.Research limitations: Tetra-class model cannot reveal the interplay among the DL service elements. In addition, the user segmentation in our studies is limited to the sample structure.Practical implications: This empirical study focuses on the evaluation of DL services of academic libraries in China, the analyses of their current performances could provide useful reference for the assessment of other types of Chinese DLs. Moreover, the consideration of user characteristics(gender, age, and education background, etc.) in the DL evaluation would help librarians improve DL services to meet the users’ various needs in teaching and doing scientific research.Originality/value: Different from the frequently-used factor analysis which focuses on the relationship among factors and user satisfaction, this paper tries to use and compare element distributions of different user segments while focusing on various service objectives. Factor analysis shows some flaws as used to measure the element with selected indicators, for it ignores the fact that the indicators which measure the same factor would have different degrees of impacts on user satisfaction. However, the tetra-class model can better visually analyze the performance of each DL service element from its contributions to satisfaction and dissatisfaction, which would help librarians to better understand users’ need and offer DL services more efficiently.

Research on data pre-deployment in information service flow of digital ocean cloud computing

Data pre-deployment in the HDFS （Hadoop distributed file systems） is more complicated than that in traditional file systems. There are many key issues need to be addressed, such as determining the target location of the data prefetching, the amount of data to be prefetched, the balance between data prefetching services and normal data accesses. Aiming to solve these problems, we employ the characteristics of digital ocean information service flows and propose a deployment scheme which combines input data prefetching with output data oriented storage strategies. The method achieves the parallelism of data preparation and data processing, thereby massively reducing I/O time cost of digital ocean cloud computing platforms when processing multi-source information synergistic tasks. The experimental results show that the scheme has a higher degree of parallelism than traditional Hadoop mechanisms, shortens the waiting time of a running service node, and significantly reduces data access conflicts.

GoTa Digital Trunking System and It's Location Service

1 GoTa System Features andLocation Service1.1 GoTaGoTa, the abbreviation of“Global OpenTrunking Architecture”, is anew-generation digital trunkingcommunication system based on theCDMA2000 1x technology. It makes use of manyadvantages of the CDMA technology and makesimprovement and optimization for the digitaltrunking communication system. It cansimultaneously realize multipte services including

A survey of public needs for digital information service in libraries and museums

Purpose:The purpose of the research is to investigate public needs for digital information service in the Chinese libraries and museums and seek ways to help these public service institutions improve their service to meet user needs.Design/methodology/approach:An online questionnaire survey was used to study the publicneeds for digital information service provided by libraries and museums.A total of 474 valid questionnaires were retrieved for analysis.Findings:The primary purpose of using the digital library and museum service was for knowledge acquisition,followed by work or class assignment and leisure and entertainment.Users need one-stop information service that provides information and service in a more integrated form and allows cross-database searching as well.Research limitations:A majority of the respondents were young and middle-aged people who often use the Internet.We would need to increase our sample size and include different groups of users such as children and retirees to make the sample more representative.Practical implications:Libraries and museums should collaborate to provide the users with one-stop digital information service.Meanwhile,the research can serve as a reference source for the future studies of digital library and museum service.Originality/value:Few studies were published on the public needs for digital library and museum service in China.This study bridges the gap and contributes to our understanding of the Chinese users’ needs for digital information service in libraries and museums.

Thoughts on the Digital Reading Service of University Libraries in the“Internet+”Era

Reading is the main route to impart scientific and cultural knowledge.It is not only related to personal growth,but also closely related to the construction of our society and the prosperity of the nation.University libraries must take on this important responsibility and strengthen the promotion of reading.In the"Internet+"era,university libraries need to focus on how to keep up with the development of the times and provide better digital reading services for teachers and students.The author studies and analyzes the main characteristics of digital reading in university libraries,and proposes the service strategy of digital reading for university libraries in the"Internet+"era,hoping to help with the university libraries playing their roles.

The Impact of Digital Economy on Total Factor Productivity of China’s Service Industry

As a kind of integrated economy,digital economy has an important impact on the economic growth and production and lifestyle of multiple countries and regions,and plays a significant role in promoting the reconstruction of the international economic pattern.As an important industry of China’s national economy,the service industry is crucial to China’s economic growth.This paper measures the development level of digital economy in provinces and cities through constructing digital economy index system,uses super efficiency SBM-Malmquist model to measure total factor productivity of service industry,and tests the influence effect of digital economy on total factor productivity of Chinese service industry.Finally,the optimization path of digital economy on China’s service industry is proposed.

基于Web Services的城市空间信息服务集成框架研究

设计了一个基于WebServices技术的、可实现城市空间信息服务集成与互操作的框架———π系统框架 .系统由 6个层次组成 :应用层、WWW服务层、Web空间应用集成层、空间应用集成服务层、元数据服务和空间信息服务层以及空间信息库层 .根据WAI的请求 ,AIS将不同的获取空间信息的服务和其他空间分析服务有机地集成起来 .系统给城市空间信息应用的开发者提供一个二次开发的平台和应用系统的基础框架 ,屏蔽了城市空间信息应用的分布性和GIS平台的异构性 .对于开发者来说 ,应用该框架进行二次开发 ,如同在网络中使用同一GIS平台开发一样 ,能够使用不同GIS厂商平台的空间分析服务 。