Using a sample of 126 firms in Chinese IT industry, we developed an empirical model which tests the impact of R＆D investment and employee involvement （El） on innovation commercialization. The results showed that th...Using a sample of 126 firms in Chinese IT industry, we developed an empirical model which tests the impact of R＆D investment and employee involvement （El） on innovation commercialization. The results showed that the expenditure of R＆D has a positive effect on performance of innovation commercialization, while the number of R＆D staff has trivial impact on that. The results also revealed that E1 has no direct effect on commercialization performance, but plays a moderating role in the effect of R＆D investment on commercialization of innovation. More specifically, the R＆D expenditure of a finn with high involvement system has a less positive impact on the number of new products, but a more positive effect on the profit of new products.展开更多
With the service industry and information technology developing, Service innovation occurs continually in business today. It is important for service firms to understand the service＇s business and process; customer k...With the service industry and information technology developing, Service innovation occurs continually in business today. It is important for service firms to understand the service＇s business and process; customer knowledge including needs, expectations and experiences. However, employees are key factor to collect the customer＇s advice. At the same time, employees may organize customers for the new service. So, the integration of employees and customers will help service firm in the way of developing a new service and upgrading a service. The paper describes some models to explain the relation based on some literatures and give some advices for service firms. At last, we introduce an IT service case展开更多
文摘Using a sample of 126 firms in Chinese IT industry, we developed an empirical model which tests the impact of R＆D investment and employee involvement （El） on innovation commercialization. The results showed that the expenditure of R＆D has a positive effect on performance of innovation commercialization, while the number of R＆D staff has trivial impact on that. The results also revealed that E1 has no direct effect on commercialization performance, but plays a moderating role in the effect of R＆D investment on commercialization of innovation. More specifically, the R＆D expenditure of a finn with high involvement system has a less positive impact on the number of new products, but a more positive effect on the profit of new products.
文摘With the service industry and information technology developing, Service innovation occurs continually in business today. It is important for service firms to understand the service＇s business and process; customer knowledge including needs, expectations and experiences. However, employees are key factor to collect the customer＇s advice. At the same time, employees may organize customers for the new service. So, the integration of employees and customers will help service firm in the way of developing a new service and upgrading a service. The paper describes some models to explain the relation based on some literatures and give some advices for service firms. At last, we introduce an IT service case
