Objective To build a model to improve the customer value of drugstores,so as to enhance their core competitiveness and share the value between drugstores and customers.Methods The quality control circle(QCC)was used t...Objective To build a model to improve the customer value of drugstores,so as to enhance their core competitiveness and share the value between drugstores and customers.Methods The quality control circle(QCC)was used to establish the model based on the theory of customer life cycle.According to recency-frequencymonetary(RFM)model,a general value index evaluation system was constructed for customers in different life cycles,and an example was studied.Results and Conclusion The flow model of drugstore customer management system and the method of evaluating the customer value were designed.Taking the activities of the QCC in a drugstore as an example,the deficiencies of pharmaceutical care such as medication consultation,shortage of drug supply and irrational drug display were improved.It also promoted the transformation of customers from a starting period into stable period and improved the comprehensive value of customers,indicating that QCC was effective.Drugstores should carry out the QCC activities with different themes according to the characteristics of customers in different life circles.Meanwhile,suggestions from customers on improving the environment and facilities,service quality and management mechanism of the drugstores should be effectively adopted to promote the transformation of customers from the starting period to the stable period for the realization of the highest value.This will bring economic value to drugstores and achieve the value sharing between drugstores and customers.展开更多
目的探讨医学院校本科大学生的亚健康现状及其影响因素,旨在为提高大学生的健康水平提供依据。方法 2011年12月,采用一般情况调查表和亚健康状态评价标准问卷(suboptimal health status questionnaire-25,SHSQ-25)对南京中医药大学320...目的探讨医学院校本科大学生的亚健康现状及其影响因素,旨在为提高大学生的健康水平提供依据。方法 2011年12月,采用一般情况调查表和亚健康状态评价标准问卷(suboptimal health status questionnaire-25,SHSQ-25)对南京中医药大学320名本科大学生进行调查,并分析亚健康状况及其影响因素。结果本科大学生亚健康发生率为24.92%,临界状态者(25≤评分<35分)占32.36%。大学生亚健康影响因素有性别(P=0.012),入睡时间(P=0.016)和压力(P<0.01)。结论医学院校本科大学生亚健康发生率低于国内其他报道,但本科大学生的健康状况仍应该引起重视,学校管理者应根据亚健康发生的影响因素采取有针对性的措施。展开更多
基金General Projects of Social Science Planning Fund of Liaoning Province:“Boost Healthy Liaoning——Research on Collaboration of Industry-University-Research in Pharmaceutical QCC”.No.L19BGL034Key Projects of Shenyang Social Science Fund.No.SYSK2020-04-01.
文摘Objective To build a model to improve the customer value of drugstores,so as to enhance their core competitiveness and share the value between drugstores and customers.Methods The quality control circle(QCC)was used to establish the model based on the theory of customer life cycle.According to recency-frequencymonetary(RFM)model,a general value index evaluation system was constructed for customers in different life cycles,and an example was studied.Results and Conclusion The flow model of drugstore customer management system and the method of evaluating the customer value were designed.Taking the activities of the QCC in a drugstore as an example,the deficiencies of pharmaceutical care such as medication consultation,shortage of drug supply and irrational drug display were improved.It also promoted the transformation of customers from a starting period into stable period and improved the comprehensive value of customers,indicating that QCC was effective.Drugstores should carry out the QCC activities with different themes according to the characteristics of customers in different life circles.Meanwhile,suggestions from customers on improving the environment and facilities,service quality and management mechanism of the drugstores should be effectively adopted to promote the transformation of customers from the starting period to the stable period for the realization of the highest value.This will bring economic value to drugstores and achieve the value sharing between drugstores and customers.
文摘目的探讨医学院校本科大学生的亚健康现状及其影响因素,旨在为提高大学生的健康水平提供依据。方法 2011年12月,采用一般情况调查表和亚健康状态评价标准问卷(suboptimal health status questionnaire-25,SHSQ-25)对南京中医药大学320名本科大学生进行调查,并分析亚健康状况及其影响因素。结果本科大学生亚健康发生率为24.92%,临界状态者(25≤评分<35分)占32.36%。大学生亚健康影响因素有性别(P=0.012),入睡时间(P=0.016)和压力(P<0.01)。结论医学院校本科大学生亚健康发生率低于国内其他报道,但本科大学生的健康状况仍应该引起重视,学校管理者应根据亚健康发生的影响因素采取有针对性的措施。
