Purpose:Based on the understanding of the characteristics of mobile services(m-services)provided by libraries,we attempt to develop a multidimensional and hierarchical model and a specifically designed measurement sca...Purpose:Based on the understanding of the characteristics of mobile services(m-services)provided by libraries,we attempt to develop a multidimensional and hierarchical model and a specifically designed measurement scale for the assessment of libraries' m-service quality.Design/methodology/approach:The research has been conducted sequentially in two stages.At the first stage,a multidimensional and hierarchical model of library m-service quality and a measurement scale are developed through literature review and focus group interviews.At the second stage the model is tested using partial disaggregation technique for an analysis of the data collected from over 400 library users in 3 Chinese universities.Findings:The proposed model is shown to fit the data well.The empirical analysis provides strong support for the model,which includes 4 dimensions(service environment,service interaction,information control and service effect) and 12 corresponding sub-dimensions.Research limitations:The sample size needs to be enlarged and the user types need to be expanded to make the sample more representative.Practical implications:The study provides a conceptual framework and measurement tool that can help library managers understand the users' needs in the context of mobile network environment,and boost their libraries' competitiveness by carrying out better services to meet the user demands.Originality/value:The proposed model and measurement scale specifically designed for the assessment of libraries' m-service quality fully reflect the hierarchical structure of libraries' m-service quality.In addition,by using partial disaggregation technique for model testing,we believe our research can serve as a practical reference to those engaged in the development and examination of a multidimensional and hierarchical model.展开更多
Mobile computing has increased quite rapidly over the past few years. The major drivers of mobile computing are large number of mobile phone users. As their number is increasing worldwide, different organizations are ...Mobile computing has increased quite rapidly over the past few years. The major drivers of mobile computing are large number of mobile phone users. As their number is increasing worldwide, different organizations are offering their services using the mobile devices. Oman is a developing country that strives to adapt M-services. The number of mobile phone users in Oman increased substantially since its launch in 1996. Prepaid mobile services and SMS （Short Message Services） were introduced in 2001 and both are currently popular with subscribers. Such fine appeal influenced many government organizations to go mobile with their services. This paper describes the SMS-Parking service, which is introduced recently by a joint venture of the Muscat Municipality and the Oman Mobile company offering mobile services to its citizens and reports the initial feedback of its users. This study shows that the new service is not yet popular among its users and may need their more positive attitudes toward it for its quick adoption.展开更多
基金supported by the Social Science Foundation of China(Grant No.:12CTQ005)
文摘Purpose:Based on the understanding of the characteristics of mobile services(m-services)provided by libraries,we attempt to develop a multidimensional and hierarchical model and a specifically designed measurement scale for the assessment of libraries' m-service quality.Design/methodology/approach:The research has been conducted sequentially in two stages.At the first stage,a multidimensional and hierarchical model of library m-service quality and a measurement scale are developed through literature review and focus group interviews.At the second stage the model is tested using partial disaggregation technique for an analysis of the data collected from over 400 library users in 3 Chinese universities.Findings:The proposed model is shown to fit the data well.The empirical analysis provides strong support for the model,which includes 4 dimensions(service environment,service interaction,information control and service effect) and 12 corresponding sub-dimensions.Research limitations:The sample size needs to be enlarged and the user types need to be expanded to make the sample more representative.Practical implications:The study provides a conceptual framework and measurement tool that can help library managers understand the users' needs in the context of mobile network environment,and boost their libraries' competitiveness by carrying out better services to meet the user demands.Originality/value:The proposed model and measurement scale specifically designed for the assessment of libraries' m-service quality fully reflect the hierarchical structure of libraries' m-service quality.In addition,by using partial disaggregation technique for model testing,we believe our research can serve as a practical reference to those engaged in the development and examination of a multidimensional and hierarchical model.
文摘Mobile computing has increased quite rapidly over the past few years. The major drivers of mobile computing are large number of mobile phone users. As their number is increasing worldwide, different organizations are offering their services using the mobile devices. Oman is a developing country that strives to adapt M-services. The number of mobile phone users in Oman increased substantially since its launch in 1996. Prepaid mobile services and SMS （Short Message Services） were introduced in 2001 and both are currently popular with subscribers. Such fine appeal influenced many government organizations to go mobile with their services. This paper describes the SMS-Parking service, which is introduced recently by a joint venture of the Muscat Municipality and the Oman Mobile company offering mobile services to its citizens and reports the initial feedback of its users. This study shows that the new service is not yet popular among its users and may need their more positive attitudes toward it for its quick adoption.
