A multidimensional and hierarchical model of library mobile service quality

Purpose:Based on the understanding of the characteristics of mobile services(m-services)provided by libraries,we attempt to develop a multidimensional and hierarchical model and a specifically designed measurement scale for the assessment of libraries' m-service quality.Design/methodology/approach:The research has been conducted sequentially in two stages.At the first stage,a multidimensional and hierarchical model of library m-service quality and a measurement scale are developed through literature review and focus group interviews.At the second stage the model is tested using partial disaggregation technique for an analysis of the data collected from over 400 library users in 3 Chinese universities.Findings:The proposed model is shown to fit the data well.The empirical analysis provides strong support for the model,which includes 4 dimensions(service environment,service interaction,information control and service effect) and 12 corresponding sub-dimensions.Research limitations:The sample size needs to be enlarged and the user types need to be expanded to make the sample more representative.Practical implications:The study provides a conceptual framework and measurement tool that can help library managers understand the users' needs in the context of mobile network environment,and boost their libraries' competitiveness by carrying out better services to meet the user demands.Originality/value:The proposed model and measurement scale specifically designed for the assessment of libraries' m-service quality fully reflect the hierarchical structure of libraries' m-service quality.In addition,by using partial disaggregation technique for model testing,we believe our research can serve as a practical reference to those engaged in the development and examination of a multidimensional and hierarchical model.

Exploration on the Construction of Mobile Library Service Quality Optimization Model

The emergence of science and technology and big data has promoted the emergence of major resource platforms.Mobile libraries have emerged as the world progresses.Users have put forward high requirements for service quality in the process of using mobile libraries.Optimizing service quality is one of the important topics of mobile libraries today.In our paper the mobile library service quality optimization model is constructed from three aspects,including the starting point of the optimization model,the optimization content,and the final construction.While keeping up with the pace of the times,we will meet the needs of users and enhance user satisfaction in order to promote the development and advancement of mobile libraries.

Research on the One-Stop Information Service Model for University Library

Following the advent of and continuous progress of technology,computer network and information management have gradually being incorporated into the daily operation and management of university libraries all around the world.The service system of university libraries has also transformed from the conventional reference consulting model into a knowledge-based service model.This transformation has improved the professionalism and individualism of university libraries.Therefore,establishing a competent one-stop information service model has significant and important values.In this work,we analyzed the basic functionalities and the feasibility of one-stop information service model for university libraries.We also discussed in details the construction methodology for different modes,for reference only.

Lewin Behavior Model-Based Study on Influence Factors of Individuals to Mobile Service Demand

How to find main influence factors of individuals to mobile service demand is investigated. The empirical research is conducted in the sample of high-value customers in China mobile market. Based on Lewin behavior model, this paper establishes factors-matrix from personal and environmental dimensions. Relationships among multiple factors are tested in the structural equation model and their impacts on customers' demands are elaborated. Findings indicate that operational convenience and business brand image have significant effects on sample users' demands. Furthermore, annual income, gender, occupation, the needs of access to information and the needs of enriching and improving social relationships are also important factors for high-value users. The results may provide further insights into mobile service demand and the model can be popularized to other behavior researches.

Location Based Services Acceptance and Adoption Evaluation: An Investigation on Mobile Phone Users’ Response to Awareness and Utilization of LBS Technology in Nairobi Kenya

Location Based Navigation System (LBNS) is a specific Location Based Service (LBS) purely for navigational purpose. These systems resolve position of a user by using GNSS/GPS positioning technologies, to which supplementary information on goods and services are tagged. The navigation services have become popular and can be installed on mobile phones to provide route information, location of points of interest and user’s current location. LBS has continued to face challenges which include “communication” process towards user reference. Location Based Service System conveys suitable information through a mobile device for effective decision making and reaction within a given time span. This research was geared at understanding the state of LBS technology acceptance and adoption by users in Nairobi Kenya. To do this a quantitative study was carried out through a questionnaire, to investigate mobile phone users’ response on awareness and use of LBS technology. Testing the growth of this technology in this region compared to predictions in previous studies using Technology Acceptance Model (TAM), it is evident that many users may be aware of GPS functionality in mobile phones but are certainly yet to fully embrace the technology as they rarely use it. This points to some underlying challenges towards this technology within this part of the World, thereby recommending for deliberate monitoring and evaluation of LBS technology for sustenance growth based on user satisfaction and acceptance for improved usability.

A study on service quality evaluation of digital libraries in China based on tetra-class model

Purpose: This study intends to evaluate the service quality of academic digital libraries(DLs)in China. By utilizing tetra-class model which concentrates on categorizing services according to their contributions to user satisfaction, this paper attempts to visually categorize the specific DL service elements to reveal their present performances, and then further explain the categorizing variations among different groups of users to discover the user preference.Design/methodology/approach: This paper carries out a survey to evaluate user experience on 27 typical DL services summarized from our investigations of representative Chinese university DLs. Based on the five-point Likert-type scale evaluation, the users’ attitudes toward specific service element are divided into negative and positive dimensions. Afterwards,a correspondence analysis is applied to calculate the contributions to satisfaction and dissatisfaction of each service element based on tetra-class model. As a result, the DL service elements of Chinese academic libraries are classified into four categories(i.e. Basic, Secondary,Plus, and Key). Finally, we compared the categorizing variations.Findings: The results show that the DL service elements of Chinese academic libraries are all distributed in Basic and Key services regarding information retrieval and informationorganizing; 80% of the interaction services elements are Plus services, while 50% of the Secondary services are information-providing services. The results also reveal that service categorization is obviously influenced by the users’ education background, especially their disciplines. Furthermore, the users who are older, more highly-educated, or studying in higher reputation universities are more likely to evaluate DL services as either critical or useless.Research limitations: Tetra-class model cannot reveal the interplay among the DL service elements. In addition, the user segmentation in our studies is limited to the sample structure.Practical implications: This empirical study focuses on the evaluation of DL services of academic libraries in China, the analyses of their current performances could provide useful reference for the assessment of other types of Chinese DLs. Moreover, the consideration of user characteristics(gender, age, and education background, etc.) in the DL evaluation would help librarians improve DL services to meet the users’ various needs in teaching and doing scientific research.Originality/value: Different from the frequently-used factor analysis which focuses on the relationship among factors and user satisfaction, this paper tries to use and compare element distributions of different user segments while focusing on various service objectives. Factor analysis shows some flaws as used to measure the element with selected indicators, for it ignores the fact that the indicators which measure the same factor would have different degrees of impacts on user satisfaction. However, the tetra-class model can better visually analyze the performance of each DL service element from its contributions to satisfaction and dissatisfaction, which would help librarians to better understand users’ need and offer DL services more efficiently.

基于Web Services的数学模型库系统的设计与实现

针对目前各种数学模型库系统存在的问题,结合Web Services可分布式部署、共享性强、可远程调用的特点,通过建立数学模型到Web Services的映射,并在用Web Services对数学模型打包的基础上,设计了一种新的数学模型库系统,对数学模型库系统的松散耦合、数学模型的共享性和统一管理等问题做了探索,最后对系统进行实现,表明了新设计的有效性。

基于Web Service的读者个性化移动服务平台的设计与实现

随着智能手机的普及,图书馆需不断拓展移动服务以满足读者的需求,读者个性化移动服务平台是在图书馆移动服务上的探索。该平台基于.net框架,利用C#程序设计语言,设计了基于web service的图书馆掌上应用系统,读者可以利用随时随地的查看借阅情况、超期通知、新书通知、借阅排行和图书推荐以及图书检索等服务功能,特别在图书推荐中增加关联规则数据挖掘,以实现个性化的读者服务。

基于Web Service的图书馆手机客户端研究与实现

随着智能手机的普及,图书馆作为信息资源基地,应积极地适应移动传媒时代读者需求的变化,建设移动图书馆,以便更好地为读者服务。在比较3种移动图书馆服务模式后,详细介绍了北京工业大学图书馆手机客户端——"友书工大"的研究与开发,包括系统架构、数据库交互接口、前后台开发环境、所用技术、开发特点等,并对产品后续升级工作做出展望。

From New Media to Cloud Service,Can Independent College Libraries Face It Calmly?—Based on the Investigation and Analysis of Relevant Applications of Independent College Libraries in Jiangsu Province

The emergence and application of new media are both opportunities and challenges for the development of libraries.In light of statistical analysis of development and use of new media platform tools such as the library portal websites of independent colleges in Jiangsu Province,WeChat,MicroBlog,and mobile libraries,etc.,the author in this paper is aimed at studying independent college libraries’self-development level and innovation of service models under the new information network environment as well as how to win favorable time and space so as to easily face the advent of cloud service era.

ILSM:Incorporated Lightweight Security Model for Improving QOS in WSN

In the network field,Wireless Sensor Networks(WSN)contain prolonged attention due to afresh augmentations.Industries like health care,traffic,defense,and many more systems espoused the WSN.These networks contain tiny sensor nodes containing embedded processors,TinyOS,memory,and power source.Sensor nodes are responsible for forwarding the data packets.To manage all these components,there is a need to select appropriate parameters which control the quality of service of WSN.Multiple sensor nodes are involved in transmitting vital information,and there is a need for secure and efficient routing to reach the quality of service.But due to the high cost of the network,WSN components have limited resources to manage the network.There is a need to design a lightweight solution that ensures the quality of service in WSN.In this given manner,this study provides the quality of services in a wireless sensor network with a security mechanism.An incorporated hybrid lightweight security model is designed in which random waypoint mobility(RWM)model and grey wolf optimization(GWO)is used to enhance service quality and maintain security with efficient routing.MATLAB version 16 andNetwork Stimulator 2.35(NS2.35)are used in this research to evaluate the results.The overall cost factor is reduced at 60%without the optimization technique and 90.90%reduced by using the optimization technique,which is assessed by calculating the signal-to-noise ratio,overall energy nodes,and communication overhead.

AIGC驱动下图书馆智慧服务生态模式构建与实现路径研究

AIGC的出现和发展深度影响人机交互的情感体验,催生图书馆智慧服务的新方向,打造全新的图书馆服务业态。文章结合图书馆智慧服务特征提出AIGC驱动下图书馆智慧服务的价值机遇,并以信息生态理论为基础,从信息人、信息技术、信息实践、信息价值和信息环境五个关键要素出发,构建AIGC驱动下的图书馆智慧服务生态模式,同时提出AIGC驱动下图书馆智慧服务生态模式的实现路径。

基于群智图谱的图书馆智慧阅读推广服务模式研究

文章概述了群智图谱的概念和特征,对当前图书馆阅读推广服务研究现状进行了综述,从构建本体、抽取实体关系、建立映射、知识融合、群体验证五个方面设计了基于群智图谱的图书馆智慧阅读推广服务模型,并指出了该模型的具体应用,最后从塑造沉浸式阅读场景、智慧阅读指导服务、个性化阅读方案制定等方面提出了基于群智图谱的图书馆智慧阅读推广服务模式的具体实现途径。

数智驱动的高校图书馆服务模式创新研究

随着大数据、人工智能、云计算、区块链和数字孪生技术等新一代信息技术的快速发展,高校图书馆的服务理念、服务方式、服务内容和路径等方面已悄然发生变化。文章在分析高校图书馆服务模式现状的基础上,研究了数智背景下高校图书馆服务模式的时代新特征,并从信息资源服务、空间服务、学科服务、读者服务、智库服务、社会服务等多方面考虑,建立了高校图书馆创新服务模式的路径及其实现策略,以期为我国高校图书馆服务模式创新提供理论和方法指导。

我国公共图书馆服务区域均等化测度及空间效应研究

公共图书馆服务区域均等化是保障公民基本文化权利、推行文化善治、构建社会主义和谐社会的确切要求。在我国公共图书馆服务区域均等化测度及空间特征分析的基础上,对其空间交互作用及空间效应进行研究。研究表明:我国公共图书馆服务区域均等化呈显著空间相关性,存在显著空间溢出效应。影响因素中直接贡献强度为:人口集聚度>市场发育程度>文化产业发展>区域补偿政策>居民生活质量,对其他地区溢出效应影响为:文化重视度>居民生活质量>区域补偿政策>文化产业发展>教育投入>人口集聚度。文章结合我国公共图书馆服务区域均等化测度及空间格局演变态势分析,溢出效应推动我国公共图书馆服务向高质量的均等化方向演进。

融合ReAct模式的图书馆大语言模型知识服务系统构建

文章聚焦大语言模型时代图书馆知识服务,以家谱知识内容为实验对象,探索融合ReAct模式的图书馆大语言模型知识服务系统构建路径。实验通过将RDF数据转化为自然语言文本构建数据集,运用ReAct模式推动大语言模型执行数据查询、多语种查询、资源检索、资源推荐和资源解读等任务,展现融合ReAct模式下大语言模型在自然语言处理和上下文理解方面的能力,实验也揭示了包括多语种问题理解上的挑战、模糊查询结果一致性、背景知识补充方面的改进空间等问题。文章对大语言模型时代图书馆知识服务的创新发展提出新视角,通过整合ReAct模式下智能系统的推理和行动能力,探索图书馆提升知识服务效能和个性化服务的新模式。

基于Kano模型的高校图书馆服务能力提升研究

[目的/意义]旨在通过研究用户对高校图书馆服务内容的需求强度与优先次序,提出高校图书馆服务能力建设的优化策略。[方法/过程]结合高校图书馆服务能力现有相关文献调研与用户访谈等方式提炼出13项需求项目,运用Kano模型对需求指标进行定性分类和服务优化优先序分析。[结果/结论]根据Better-Worse系数分析的结果提出高校图书馆各类型需求下服务项目的服务策略及其相应能力建设路径,为高校图书馆服务能力建设优化提供方向。

智慧图书馆轻量级资源推荐服务模式研究

智慧图书馆轻量级资源推荐服务具有灵活性、可扩展性、易维护性、高可用性等优势。文章明确了轻量级资源推荐服务要素,提出构建具有开放共享、泛在化、专业化、个性化特征的资源推荐服务模式,并提出了相应的建设策略,以便为轻量级服务在智慧图书馆的应用提供有益的指导和建议。