A multidimensional and hierarchical model of library mobile service quality

Purpose:Based on the understanding of the characteristics of mobile services(m-services)provided by libraries,we attempt to develop a multidimensional and hierarchical model and a specifically designed measurement scale for the assessment of libraries' m-service quality.Design/methodology/approach:The research has been conducted sequentially in two stages.At the first stage,a multidimensional and hierarchical model of library m-service quality and a measurement scale are developed through literature review and focus group interviews.At the second stage the model is tested using partial disaggregation technique for an analysis of the data collected from over 400 library users in 3 Chinese universities.Findings:The proposed model is shown to fit the data well.The empirical analysis provides strong support for the model,which includes 4 dimensions(service environment,service interaction,information control and service effect) and 12 corresponding sub-dimensions.Research limitations:The sample size needs to be enlarged and the user types need to be expanded to make the sample more representative.Practical implications:The study provides a conceptual framework and measurement tool that can help library managers understand the users' needs in the context of mobile network environment,and boost their libraries' competitiveness by carrying out better services to meet the user demands.Originality/value:The proposed model and measurement scale specifically designed for the assessment of libraries' m-service quality fully reflect the hierarchical structure of libraries' m-service quality.In addition,by using partial disaggregation technique for model testing,we believe our research can serve as a practical reference to those engaged in the development and examination of a multidimensional and hierarchical model.

Exploration on the Construction of Mobile Library Service Quality Optimization Model

The emergence of science and technology and big data has promoted the emergence of major resource platforms.Mobile libraries have emerged as the world progresses.Users have put forward high requirements for service quality in the process of using mobile libraries.Optimizing service quality is one of the important topics of mobile libraries today.In our paper the mobile library service quality optimization model is constructed from three aspects,including the starting point of the optimization model,the optimization content,and the final construction.While keeping up with the pace of the times,we will meet the needs of users and enhance user satisfaction in order to promote the development and advancement of mobile libraries.

The Role of Library and Information Science Education in the Development of Community Health Information Services for People Living with HIV/AIDS: Perspectives of Directors and Managers of Public Libraries

This article identifies the role of library and information science (LIS) education in the development of community health information services for people living with HIV/AIDS (PLWHA). Preliminary findings are presented from semi- structured qualitative interviews that were conducted with eleven directors and managers of local branches in the Knox County Public Library (KCPL) System that is located in the East Tennessee region in the United States. Select feedback reported by research participants is summarized in the article about strategies in LIS education that can help local public librarians and others in their efforts to become more responsive information providers to PLWHA. Research findings help better understand the issues and concerns regarding the development of digital and non-digital health information services for PLWHA in local public library institutions.

Public library services to older adults in China:An empirical study based on content analysis

Purpose:The research is undertaken to help the Chinese public libraries answer the growing needs for library services to the elderly.Based on an investigation of the current situation of the services to older adults in China and a comparative analysis of the services in the U.S.,we attempt to explore what improvements the Chinese public libraries can make to better serve the needs of older adults.Design/methodology/approach:We empirically analyzed the older adults services of 271public libraries in China from 2002 to 2011 via content analysis of both the print materials such as the regulations and policies released by these libraries and the related information on the libraries' websites and the Internet Web pages.Findings:Great strides have been made in the Chinese public libraries' services to older adults in constructing service systems,providing facilities and equipment,exploring cooperative programming,and planning diversified and regularly scheduled activities.Compared with American counterparts,however,the Chinese public libraries need to catch up in understanding the elderly people as library users,planning customized services,formulating service guidelines and evaluation systems,and working with other local agencies for cooperative programming for seniors in communities.Research limitations:It is hard to collect more data covering more geographical areas and longer periods of time.The content analysis of libraries' policies and regulations is a very rough approximation of the libraries' 'real' services.The study should be extended to visits to public libraries in the future.Practical implications:This study provides useful information for the Chinese library policymakers to formulate regulations and policies to provide services to older adults.Originality/value:To the best of our knowledge,the comprehensive survey reported in this paper is the first in-depth investigation of the current situation of public library services to older adults in China,providing the analysis framework for more in-depth surveys in the future.

Factors influencing academic library users' intention to use mobile systems: A comparison of current users and potential adopters

Purpose: The study intends to examine the factors influencing the behavioral intention to use academic libraries’ mobile systems from the perspective of current users and potential adopters, respectively. Design/methodology/approach: Our study investigates the mobile library system’s acceptance by using a context-specific extension of the theory of reasoned action(TRA) and the technology acceptance model(TAM), which includes such factors as mobile self-efficacy, personal innovativeness and perceived playfulness. Structural equation modeling was used to test the validity of the proposed model based on the empirical data which was collected from 210 questionnaire survey participants.Findings: The result shows that 1) for both current users and potential adopters, attitude toward use and subjective norm both have a significant and positive impact on behavioral intention to use; 2) perceived usefulness and perceived ease of use are significantly correlated to potential adopters’ attitude toward use whereas perceived usefulness and perceived playfulness are significantly related to current users’ attitude toward use; 3) as for the comparison between the two groups of users, personal innovativeness not only affects perceived usefulness of both current users and potential adopters, but also affects potential adopters’ perceived playfulness positively. Mobile self-efficacy has a significant effect on perceived ease of use for both types of users.Research limitations: Although the sample size met the basic statistics requirements for the social research, the participants were mainly college students, and other mobile system users like faculty members and researchers were not investigated. In addition, some influencing factors, such as information quality, system quality and service quality were not considered in the research model.Practical implications: This study reveals main factors which influence both current users and potential adopters’ intention to use the mobile system, providing academic libraries withinsights into management strategies to offer customized mobile services to different types of users. Originality/value: Previous studies did not distinguish current users from potential adopters, which is not conducive for academic libraries to provide customized services and attract potential users. We presented an exploratory study to address this issue.

Mobile Agent Based Framework for Integrating Digital Library System

Few of the current approaches to achieve the integration of digital library system have considered the influence of network factors on quality of service for the integration system of digital libraries. For this reason, a mobile agent based framework for integrating digital library system is proposed. Based on this framework, a prototype system is implemented and the key technique for it are described. Compared with the current approaches, using mobile agent technique to achieve the integration of digital library system can not only avoid transmitting a lot of data on the network, lower the dependence on network bandwidth for the system, but also improve the quality of service for the integration system of digital libraries in intermitted or unreliable network connection settings.

Behavioral Intention to Continue Using a Library Mobile App

To meet the needs of today’s library users,institutions are developing library mobile apps(LMAs),as their libraries are increasingly intelligent and rely on deep learning.This paper explores the influencing factors and differences in the perception of LMAs at different time points after a user has downloaded an LMA.A research model was constructed based on the technology acceptance model.A questionnaire was designed and distributed twice to LMA users with an interval of three months to collect dynamic data.The analysis was based on structural equation modeling.The empirical results show that the perceived ease of use,the perceived usefulness,the social influence,and the facilitating conditions affected the users’behavioral intention,but their impacts were different at different times.As the usage time increases,the technology acceptance model is still universal for understanding the user perception of LMA.In addition,two extended variables(social impact and convenience)also affect the user’s behavior intention.User behavior is dynamic and changed over time.This study is important both theoretically and practically,as the results could be used to improve the service quality of LMAs and reduce the loss rate of users.Its findings may help the designers and developers of LMAs to optimize them from the perspective of a user and improve the service experience by providing a deeper understanding of the adoption behavior of information systems by LMA users.

On Public Library Service Brands

This paper makes a comprehensive analysis of the building of public library service brands in China since the initiation of the reform and opening up in 1978 and anticipate their future development in five aspects,i.e.,critical interpretation of its established culture and analysis of its characteristics,logic of the time,vivid practice,virtuous approaches,as well as future development.

Research on Architecture of Campus Mobile Library System based on Cloud Computing

Through analysis of cloud computing and characteristics, the paper described cloud computing infrastructure architecture. Mainly discusses cloud computing advantages in the use of the library and the use should pay attention to the problem, on this basis, we propose a cloud- based library information platform construction model to analyze the basic architecture of cloud computing, cloud-depth study calculated at the library information platform and database access patterns operating mode, and cloud computing future development and application prospects.

A study of user experience in Tsinghua Wireless and Mobile Digital Library System(TWIMS)

Tsinghua University Library recently launched Tsinghua Wireless and Mobile Digital Library System(TWIMS) to meet users’ need for wireless access to library services.A survey of user experience about TWIMS was carried out for the purpose of studying its users’ behavior and their level of satisfaction about the system design and its various performance indicators. Based on our research findings, we concluded our research paper with a set of evaluative comments and suggestions. Those remarks are aimed at furthering the TWIMS’ functionality and reconstructing a more sensible questionnaire survey appertaining to the system users’ experience as well in the next phase of our extended research.

Scheduling Mobile Data Services in a Bluetooth

Public buses play an important role in public transportation in most parts of the world and it is still the dominant public transportation mode in some regions. Nowadays, as people switch to a mobile lifestyle, they spend significant amount of time on the traveling to work, back and forth. However, not much research has been done on how to provide some on-board service for those commuters in the public bus. This paper presents a Bluetooth-based system which is inexpensive, yet flexible, and scalable to serve commuters in a personalized manner using Bluetooth enabled mobile phones. However, from the Bluetooth specification, one Bluetooth dongle can connect to at most seven other Bluetooth devices. As we expect more than 7 users to use the services provided in the Bluetooth-based system (a full double-deck bus can carry around 100 passengers), we need to work out an effective scheduler to schedule all the private services on the Bluetooth servers in the bus. This paper also describes a scheduling algorithm that exploits the park mode feature of the Bluetooth specification to allow more users to have access to the Bluetooth services on the bus.

A questionnaire survey on reading and public library utilization of the disabled in Beijing

To investigate the reading activities and library use of the disabled, the authors conducted a questionnaire-based survey among 306 disabled people in four districts of Beijing. The result shows that the disabled mainly take reading as a way of self-education and leisure. They have interest in reading but spend little time on it. Moreover, their age and education level have certain influence on their reading time and effect. Libraries play an important role in the reading activities of the disabled, who have a very strong interes in using libraries, but are limited by such factors as long distance between their home and the libraries, their misperception of libraries, and lack of barrier-free facilities in the libraries. Therefore, public libraries are highly recommended to improve their layout resources, and facilities to provide better services for the disabled.

Mobile2.0背景下的手机阅读

手机阅读是Mobile2.0的重要应用之一,本文介绍了Mobile2.0及Mobile2.0背景下国内手机阅读的特点、内容和发展现状。最后,作为引领社会阅读的文化重镇,作者提出图书馆至少需要从用户需求、信息服务、信息资源的采集等角度关注手机阅读。

Mobile 2.0环境下高校图书馆推行移动阅读服务的可行性分析

随着3G时代的到来,以手机为主的移动终端延伸了互联网,阅读在任何时间、任何地点都成为可能。这给图书馆服务带来了新的发展机遇和挑战。本文首先介绍了Mobile 2.0,然后分别从移动通信技术与设备、高校图书馆读者、图书馆自身三方面加以分析图书馆开展移动阅读的可行性。

基于Android系统的iLibrary图书馆手机应用——图书馆生态系统中移动图书馆应用初探

遵循了图书馆生态系统中促进信息及能量不断地流动、转化、更新的发展理念,以加强信息合作、交流与共享,创新服务模式为目的,开发出一款基于Android手机系统的图书馆手机应用iLibrary。该应用通过数据模拟的方式尝试实现了对多家图书馆馆藏信息的融合,为读者提供了一个知识共享平台,同时也大胆尝试对网络信息的发掘和利用,将网络信息融入到图书馆的服务当中,实现了信息服务形式与内容的创新。

美国公共图书馆“Seed Library”服务实践

文章介绍了近十几年来在美国公共图书馆中逐渐开展的"Seed Library"服务项目,首先阐述了其提出背景、在公共图书馆中的缘起;而后介绍了这一服务的主要运作模式,并以皮马郡公共图书馆为例,描述其"Seed Library"开展步骤;最后对服务实践的开展进行思考并提出公共图书馆应努力保持与社会发展的相关性、承担更多社会职责、注重用户体验、引导用户自主学习能力的提升、积极寻求社会协作的建议。

网格环境下一个基于Mobile Agent的数字图书馆资源发现的框架设计

网格资源发现技术为数字图书馆发现资源文件和其它存储于桌面机的大文件提供了一种高效的解决方案,本文主要介绍了Mobile Agent Facilitator在数字图书馆的实现原理及其相关技术。

Living Library引入公共图书馆的必要性与可行性研究

Living Library服务已相继被引入中国高校、私人、网络和少部分公共图书馆领域,美中不足的是,公共图书馆引入此项服务,呈现出规模不大、参与度低、活动形式僵化、主题单一、Livingbook类型不丰富、活动缺乏持久性等缺憾。为了延伸现代图书馆的服务功能,建设和完善中国公共图书馆多元化的服务体系,笔者在系统梳理Living Library的缘起、意义以及国内发展现状的基础上,重点分析了Living Library全面引入公共图书馆领域并使之成为规范化、常态化服务的必要性与可行性,以期将LivingLibrary服务早日纳入中国公共图书馆读者服务体系中。

中国失踪儿童互助Mobile GIS系统的设计与实现

针对目前失踪儿童案件频发且寻回率低这一社会问题,系统致力于为失踪儿童家庭和社会提供最为便捷高效的免费民间互助寻亲服务。依托基于位置的服务技术、人脸图像智能识别技术、云计算技术、公众大数据共享技术、移动互联网等技术的协同研究,从而构建移动GIS平台下的失踪儿童互助系统,实现了在寻找失踪儿童过程中有关公众案件的大数据登记与共享以及基于空间位置的人脸图像云端识别、移动互联网地图时序化标注、案例空间化自动追踪与高效反馈等一系列功能。目前系统运行平稳,已接收并发布了全国千余条寻人图文信息,将为亲属、政府、公众以及执法部门之间架起爱心互助的桥梁。

基于Mobile-C移动代理的函数库封装与应用

本文基于Mobile-C移动代理控制移动机器人,简述了Mobile-C与Ch的优势,详细介绍了Mobile-C移动代理函数库的原理机制与封装调用.移动机器人通过Mobile-C移动代理来实现控制,可以在运行中动态地切换成新的算法,函数库的使用使得代理传送的代码量大大减少,减少网络延时,同时使程序的结构简单明了,为复杂控制的实现做好基础.文章最后用一个简单的实验验证了Mobile-C移动代理函数库封装的正确性.