Purpose:Based on the understanding of the characteristics of mobile services(m-services)provided by libraries,we attempt to develop a multidimensional and hierarchical model and a specifically designed measurement sca...Purpose:Based on the understanding of the characteristics of mobile services(m-services)provided by libraries,we attempt to develop a multidimensional and hierarchical model and a specifically designed measurement scale for the assessment of libraries' m-service quality.Design/methodology/approach:The research has been conducted sequentially in two stages.At the first stage,a multidimensional and hierarchical model of library m-service quality and a measurement scale are developed through literature review and focus group interviews.At the second stage the model is tested using partial disaggregation technique for an analysis of the data collected from over 400 library users in 3 Chinese universities.Findings:The proposed model is shown to fit the data well.The empirical analysis provides strong support for the model,which includes 4 dimensions(service environment,service interaction,information control and service effect) and 12 corresponding sub-dimensions.Research limitations:The sample size needs to be enlarged and the user types need to be expanded to make the sample more representative.Practical implications:The study provides a conceptual framework and measurement tool that can help library managers understand the users' needs in the context of mobile network environment,and boost their libraries' competitiveness by carrying out better services to meet the user demands.Originality/value:The proposed model and measurement scale specifically designed for the assessment of libraries' m-service quality fully reflect the hierarchical structure of libraries' m-service quality.In addition,by using partial disaggregation technique for model testing,we believe our research can serve as a practical reference to those engaged in the development and examination of a multidimensional and hierarchical model.展开更多
The emergence of science and technology and big data has promoted the emergence of major resource platforms.Mobile libraries have emerged as the world progresses.Users have put forward high requirements for service qu...The emergence of science and technology and big data has promoted the emergence of major resource platforms.Mobile libraries have emerged as the world progresses.Users have put forward high requirements for service quality in the process of using mobile libraries.Optimizing service quality is one of the important topics of mobile libraries today.In our paper the mobile library service quality optimization model is constructed from three aspects,including the starting point of the optimization model,the optimization content,and the final construction.While keeping up with the pace of the times,we will meet the needs of users and enhance user satisfaction in order to promote the development and advancement of mobile libraries.展开更多
Purpose： This paper presents an innovative program of Shanghai Jiao Tong University Library which aims to help engineering students to make use of mobile devices to improve their learning efficiency. Design/methodolo...Purpose： This paper presents an innovative program of Shanghai Jiao Tong University Library which aims to help engineering students to make use of mobile devices to improve their learning efficiency. Design/methodology/approach： Information literacy training and course learning resources were integrated into students＇ learning process. Surveys on students＇ learning with the touch pads were conducted to help evaluate the program＇s effectiveness. Findings： Our practice showed that collaboration of library staff with faculty members is an effective way to integrate information literacy education and course-specific library resources into students＇ learning with mobile devices, which has greatly improved the efficiency of students＇ learning. Research limitations： First, our literacy training still focused on the use of mobile devices in information access, but not on how to evaluate and manage their information resources with mobile devices. Second, subject librarians need to shift their role from information service providers into information resource instructors while developing the partnership with faculty members and teaching assistants. Practical implications： This paper provides learning efficiency of university students with touch pads conveniently. a new insight into the way of how to enhance such new technical devices as smartphones and Originality/value： Our practice can be used as a valuable guide for libraries that plan to leverage mobile technologies to enhance students＇ learning efficiency.展开更多
基金supported by the Social Science Foundation of China(Grant No.:12CTQ005)
文摘Purpose:Based on the understanding of the characteristics of mobile services(m-services)provided by libraries,we attempt to develop a multidimensional and hierarchical model and a specifically designed measurement scale for the assessment of libraries' m-service quality.Design/methodology/approach:The research has been conducted sequentially in two stages.At the first stage,a multidimensional and hierarchical model of library m-service quality and a measurement scale are developed through literature review and focus group interviews.At the second stage the model is tested using partial disaggregation technique for an analysis of the data collected from over 400 library users in 3 Chinese universities.Findings:The proposed model is shown to fit the data well.The empirical analysis provides strong support for the model,which includes 4 dimensions(service environment,service interaction,information control and service effect) and 12 corresponding sub-dimensions.Research limitations:The sample size needs to be enlarged and the user types need to be expanded to make the sample more representative.Practical implications:The study provides a conceptual framework and measurement tool that can help library managers understand the users' needs in the context of mobile network environment,and boost their libraries' competitiveness by carrying out better services to meet the user demands.Originality/value:The proposed model and measurement scale specifically designed for the assessment of libraries' m-service quality fully reflect the hierarchical structure of libraries' m-service quality.In addition,by using partial disaggregation technique for model testing,we believe our research can serve as a practical reference to those engaged in the development and examination of a multidimensional and hierarchical model.
文摘The emergence of science and technology and big data has promoted the emergence of major resource platforms.Mobile libraries have emerged as the world progresses.Users have put forward high requirements for service quality in the process of using mobile libraries.Optimizing service quality is one of the important topics of mobile libraries today.In our paper the mobile library service quality optimization model is constructed from three aspects,including the starting point of the optimization model,the optimization content,and the final construction.While keeping up with the pace of the times,we will meet the needs of users and enhance user satisfaction in order to promote the development and advancement of mobile libraries.
基金supported by Shanghai Municipal Education Commission
文摘Purpose： This paper presents an innovative program of Shanghai Jiao Tong University Library which aims to help engineering students to make use of mobile devices to improve their learning efficiency. Design/methodology/approach： Information literacy training and course learning resources were integrated into students＇ learning process. Surveys on students＇ learning with the touch pads were conducted to help evaluate the program＇s effectiveness. Findings： Our practice showed that collaboration of library staff with faculty members is an effective way to integrate information literacy education and course-specific library resources into students＇ learning with mobile devices, which has greatly improved the efficiency of students＇ learning. Research limitations： First, our literacy training still focused on the use of mobile devices in information access, but not on how to evaluate and manage their information resources with mobile devices. Second, subject librarians need to shift their role from information service providers into information resource instructors while developing the partnership with faculty members and teaching assistants. Practical implications： This paper provides learning efficiency of university students with touch pads conveniently. a new insight into the way of how to enhance such new technical devices as smartphones and Originality/value： Our practice can be used as a valuable guide for libraries that plan to leverage mobile technologies to enhance students＇ learning efficiency.
