Stochastic Model of Waiting Time: A Case of Two Selected Banks in the Sekondi-Takoradi Metropolis

Queue is an act of joining a line to be served and it is part of our everyday human involvement. The objectives of the study focused on using a mathematical model to determine the waiting time of two selected banks as well as compare the average waiting time between the banks. The study uncovered the extent of usage of queuing models in achieving customer satisfaction as well as permitting to make better decisions relating to potential waiting times for customers. The study adopted a case study and observational research with the source of data being primary. Purposive sampling technique was used to select the two banks under study with the target population comprising of all the customers who intended to transact businesses with the banks within the period of 11 am to 12 pm. The sample sizes for the first, second and third day of the first bank are twenty-eight (28), seventeen (17) and twenty (20) respectively with three servers on each day whereas that for the first, second and third day of the second bank is twenty (20), nine (9) and seventeen (17) with two servers on each day. A multiple server (M/M/s) Model was adopted, and Tora Software was the statistical tool used for the analysis. Findings of the study revealed that the second bank had a higher utilization factor than the first bank. Also, the number of customers in the banking hall of the second bank was higher than that of the first bank during the entire period of observation. Finally, it takes customers of the first bank lesser minutes to complete their transaction than the second bank. In conclusion, the three days observations revealed different banking situations faced by customers in both banks which had effect on waiting time of customer service. The waiting time of customer service has effect on the number of customers in the queue and system, the probability associated with the emptiness of the system and the utilization factor. Based on the results, the study recommended, inter alia, that the management of the second bank should adopt a three-server (M/M/3) model.

The Structure of Departure Process and Optimal Control Strategy N^＊ for Geo/G/1 Discrete-Time Queue with Multiple Server Vacations and Min(N, V)-Policy

This paper considers the departure process and the optimal control strategy for a discretetime Geo/G/1 queueing model in which the system operates under the control of multiple server vacations and Min(N, V)-policy. Using the law of total probability decomposition, the renewal theory and the probability generating function technique, the transient and the steady-state probabilities that the server is busy at any epoch n^+ are derived. The authors also obtain the explicit expression of the probability generating function for the expected number of departures occurring in the time interval (0^+, n^+] from any initial state. Meanwhile, the relationship among departure process, server's state process and service renewal process in server busy period is found, which shows the special structure of departure process. Especially, some corresponding results of departure process for special discrete-time queues are directly gained by our results. Furthermore, the approximate expansion for calculating the expected number of departures is presented. In addition, some other important performance measures,including the expected length of server busy period, server's actual vacation period and busy cycle period etc., are analyzed. Finally, some numerical results are provided to determine the optimum value N*for minimizing the system cost under a given cost structure.