How to avoid reputation damage in financial restatement? The role of investor relations management

In order to examine the effects of avoiding reputation damage by investor relations management under certain corporate governance structures and mechanisms, samples of 1120 listed companies are used to research the influence on financial restatements by corporate governance. Then the moderating effects of investor relations management on financial restatements are analyzed. The result is that the more dispersed the equity, the higher the probability of financial restatements will be (This includes the government-controlled companies). Also the higher the proportion of independent directors and the higher the level of investor relations management, the lower the probability of financial restatements will be. Furthermore, as a moderating variable, investor relations management can eliminate the negative effects of corporate governance, enhance the effect of independent directors and reduce the probability of financial restatement.

Psychological Contract within Labor Relation and Its Management Strategy

The paper argues that labor contracts between employees and organization includes two facets, i.e. economic contracts and psychological contracts, and along with enterprise competition becoming fierce increasingly and labor force becoming diversified all the more, the psychological contracts have crucial effects on employees＇ attitudes, behaviors and performances. We also argue that, under the challenging organization context, if managers want to make strategic partnership with employees, they must link employees with hearts, pay attention to the management of psychological contracts before, during and after signing labor contracts, and keep dynamic equilibrium of psychological contracts.

Relationship Marketing： Interactions and Management

Starting with the interactive factors of relationship, this paper analyzes the interactive feature of relationship marketing within the marketing framework. Based on the interactive model of relationship marketing, this paper puts forward suggestions concerning effective interactive management of relationship marketing from the organization.

Design and development of analytical CRM based on OLAM technology

Some key technologies of actualizing customer relationship management(CRM)systems are researched.The customer analysis mining prototype systems on the basis of on-line analytical mining(OLAM)is designed.After transaction analysis,the data warehouse of CRM is constructed.The CLV/CL/CC customer division model based on customer lifetime value,customer loyalty and customer credit is emphatically researched.Three parameters of customer division—customer lifetime value,customer loyalty and customer credit—are calculated by corresponding algorithms,which can realize customer divisions effectively and improve the accuracy of distinguishing among customers.The data of product sales are analyzed by the sequence association rules algorithm,the potential rules of the products relevance are discovered,which can provide evidence for supporting decisions such as promotion strategies.The transaction data such as product sales volumes and order lists are analyzed on-line through multi-dimensional and multi-level up-drills,down-drills,and horizontal/longitudinal sections.The customer property factors are analyzed as well.The theory and practice of OLAM and its visualization are further explored.

Data Mapping Principles and Algorithm for Self-Configurable Systems

With the challenges brought by the expansion of network scale,as well as the diversity of the equipments and the complexity of network protocols,many self-configurable systems have been proposed combining formal specification and model finding techniques.In this paper,we pay more attention to formal specifications of network information,i.e.,exploring principles and algorithm to map network information(topology,devices and status,etc.) to Alloy specifications.We first model network information in relational form,which is easy to realize because of the structured feature of network information in nature.Then we map the relational data to Alloy specifications according to our novel data mapping principles and algorithm.Based on the transition of relational data,it is possible to automatically map network information to Alloy specifications.We evaluate our data mapping principles and algorithm by applying them to a practical application scenario.The results illustrate that we can find a model for the task within a tolerant time interval,which implies that our novel approach can convert relational data to Alloy specifications correctly and efficiently.

Chinese Professional Managers Facing Ten Major Relations

1. Domestic Market and ForeignMarketIt is a new reality that China’s domesticmarket has been increasinglyinternationalized after China’s entering intothe WTO. However, most Chineseenterprises have no strength now to competewith top corporations in the world, andremain difficult to stand firmly even theyhave gone outside of China due to a lot ofsevere non-tariff barriers. Therefore, Chineseenterprises should attach more importanceto domestic market in recent period, in orderto survive themselves at first. The

A Functional Framework for Integrating eCRM with Workflow Management Based on Customer Value

eCRM ties customer relationship management with e-business. Very often, eCRM is interfaced with other information systems to form a seamless integration and interchange of information both inside and outside an organization--a work flow management system. This integration of business partners, suppliers, and customers is essential in this global competitive market environment. An effective infrastructure and hence an appropriate framework are required to provide the information exchange and data analysis between eCRM and work flow management. This paper proposes a functional framework of eCRM based on customer value to realize the win-win strategy for both the companies and their customers. Moreover, a workflow management system also forms an integral part of this total solution to facilitate the implementation of a supply chain or extended enterprise.