Enterprises are continuously aiming at improving the execution of processes to achieve a competitive edge.One of the established ways of improving process performance is to assign the most appropriate resources to eac...Enterprises are continuously aiming at improving the execution of processes to achieve a competitive edge.One of the established ways of improving process performance is to assign the most appropriate resources to each task of the process.However,evaluations of business process improvement approaches have established that a method that can guide decision-makers to identify the most appropriate resources for a task of process improvement in a structured way,is missing.It is because the relationship between resources and tasks is less understood and advancement in business process intelligence is also ignored.To address this problem an integrated resource classification framework is presenting that identifies competence,suitability,and preference as the relationship of task with resources.But,only the competence relationship of human resources with a task is presented in this research as a resource competence model.Furthermore,the competency calculation method is presented as a user guider layer for business process intelligencebased resource competence evaluation.The computed capabilities serve as a basic input for choosing the most appropriate resources for each task of the process.Applicability of method is illustrated through a heathcare case study.展开更多
The evaluation of labor competences is an important activity for proper management of human resources. To assess labor competences, different techniques have been proposed, but these proposals represent invasive mecha...The evaluation of labor competences is an important activity for proper management of human resources. To assess labor competences, different techniques have been proposed, but these proposals represent invasive mechanisms so that its implementation affects the efficiency of the project, and do not store the experiences for further processing. The aim of this paper is to propose two alternative algorithms to recover the evidences of performance of human resources by identifying their relationship with labor competences, using rough sets and text distance. The experimental application of the algorithms demonstrated efficiency levels in line with the human evaluators and efficiency improvement in the evaluation process, compared with methods like 360 degrees.展开更多
文摘Enterprises are continuously aiming at improving the execution of processes to achieve a competitive edge.One of the established ways of improving process performance is to assign the most appropriate resources to each task of the process.However,evaluations of business process improvement approaches have established that a method that can guide decision-makers to identify the most appropriate resources for a task of process improvement in a structured way,is missing.It is because the relationship between resources and tasks is less understood and advancement in business process intelligence is also ignored.To address this problem an integrated resource classification framework is presenting that identifies competence,suitability,and preference as the relationship of task with resources.But,only the competence relationship of human resources with a task is presented in this research as a resource competence model.Furthermore,the competency calculation method is presented as a user guider layer for business process intelligencebased resource competence evaluation.The computed capabilities serve as a basic input for choosing the most appropriate resources for each task of the process.Applicability of method is illustrated through a heathcare case study.
文摘The evaluation of labor competences is an important activity for proper management of human resources. To assess labor competences, different techniques have been proposed, but these proposals represent invasive mechanisms so that its implementation affects the efficiency of the project, and do not store the experiences for further processing. The aim of this paper is to propose two alternative algorithms to recover the evidences of performance of human resources by identifying their relationship with labor competences, using rough sets and text distance. The experimental application of the algorithms demonstrated efficiency levels in line with the human evaluators and efficiency improvement in the evaluation process, compared with methods like 360 degrees.
