Aspect-Based Sentiment Analysis for Polarity Estimation of Customer Reviews on Twitter

Most consumers read online reviews written by different users before making purchase decisions,where each opinion expresses some sentiment.Therefore,sentiment analysis is currently a hot topic of research.In particular,aspect-based sentiment analysis concerns the exploration of emotions,opinions and facts that are expressed by people,usually in the form of polarity.It is crucial to consider polarity calculations and not simply categorize reviews as positive,negative,or neutral.Currently,the available lexicon-based method accuracy is affected by limited coverage.Several of the available polarity estimation techniques are too general and may not reect the aspect/topic in question if reviews contain a wide range of information about different topics.This paper presents a model for the polarity estimation of customer reviews using aspect-based sentiment analysis(ABSA-PER).ABSA-PER has three major phases:data preprocessing,aspect co-occurrence calculation(CAC)and polarity estimation.A multi-domain sentiment dataset,Twitter dataset,and trust pilot forum dataset(developed by us by dened judgement rules)are used to verify ABSA-PER.Experimental outcomes show that ABSA-PER achieves better accuracy,i.e.,85.7%accuracy for aspect extraction and 86.5%accuracy in terms of polarity estimation,than that of the baseline methods.

Sentiment Analysis Based on Performance of Linear Support Vector Machine and Multinomial Naïve Bayes Using Movie Reviews with Baseline Techniques

Movies are the better source of entertainment.Every year,a great percentage of movies are released.People comment on movies in the form of reviews after watching them.Since it is difficult to read all of the reviews for a movie,summarizing all of the reviews will help make this decision without wasting time in reading all of the reviews.Opinion mining also known as sentiment analysis is the process of extracting subjective information from textual data.Opinion mining involves identifying and extracting the opinions of individuals,which can be positive,neutral,or negative.The task of opinion mining also called sentiment analysis is performed to understand people’s emotions and attitudes in movie reviews.Movie reviews are an important source of opinion data because they provide insight into the general public’s opinions about a particular movie.The summary of all reviews can give a general idea about the movie.This study compares baseline techniques,Logistic Regression,Random Forest Classifier,Decision Tree,K-Nearest Neighbor,Gradient Boosting Classifier,and Passive Aggressive Classifier with Linear Support Vector Machines and Multinomial Naïve Bayes on the IMDB Dataset of 50K reviews and Sentiment Polarity Dataset Version 2.0.Before applying these classifiers,in pre-processing both datasets are cleaned,duplicate data is dropped and chat words are treated for better results.On the IMDB Dataset of 50K reviews,Linear Support Vector Machines achieve the highest accuracy of 89.48%,and after hyperparameter tuning,the Passive Aggressive Classifier achieves the highest accuracy of 90.27%,while Multinomial Nave Bayes achieves the highest accuracy of 70.69%and 71.04%after hyperparameter tuning on the Sentiment Polarity Dataset Version 2.0.This study highlights the importance of sentiment analysis as a tool for understanding the emotions and attitudes in movie reviews and predicts the performance of a movie based on the average sentiment of all the reviews.

COVID-19 Public Sentiment Insights: A Text Mining Approach to the Gulf Countries

Social media has been the primary source of information from mainstream news agencies due to the large number of users posting their feedback.The COVID-19 outbreak did not only bring a virus with it but it also brought fear and uncertainty along with inaccurate and misinformation spread on social media platforms.This phenomenon caused a state of panic among people.Different studies were conducted to stop the spread of fake news to help people cope with the situation.In this paper,a semantic analysis of three levels(negative,neutral,and positive)is used to gauge the feelings of Gulf countries towards the pandemic and the lockdown,on basis of a Twitter dataset of 2 months,using Natural Language Processing(NLP)techniques.It has been observed that there are no mixed emotions during the pandemic as it started with a neutral reaction,then positive sentiments,and lastly,peaks of negative reactions.The results show that the feelings of the Gulf countries towards the pandemic depict approximately a 50.5%neutral,a 31.2%positive,and an 18.3%negative sentiment overall.The study can be useful for government authorities to learn the discrepancies between different populations from diverse areas to overcome the COVID-19 spread accordingly.