Delivery Service Management System Using Google Maps for SMEs in Emerging Countries

This paper proposes a Delivery Service Management(DSM)system for Small and Medium Enterprises(SMEs)that own a delivery fleet of pickup trucks to manage Business-to-Business(B2B)delivery services.The proposed DSM system integrates four systems:Delivery Location Positioning(DLP),Delivery Route Planning(DRP),Arrival Time Prediction(ATP),and Communication and Data Sharing(CDS)systems.These systems are used to pinpoint the delivery locations of customers,plan the delivery route of each truck,predict arrival time(with an interval)at each delivery location,and communicate and share information among stakeholders,respectively.The DSM system deploys Google applications,a GPS tracking system,Google Map APIs,ATP algorithms(embedded in Excel Macros),Line,and Telegram as supporting tools.To improve the accuracy of the ATP system,three tech-niques are applied considering driver behaviors.The proposed DSM system has been implemented in a Thai SME.From the process perspective,the DSM system is a systematic procedure for end-to-end delivery services.It allows the interactions between planner-driver decisions and supporting tools.The supporting tools are simple,can be easily used with little training,and require low capital expenditure.The statistical analysis shows that the ATP algorithm with the three techniques provides high accuracy.Thus,the proposed DSM system is beneficial for practitioners to manage delivery services,especially for SMEs in emerging countries.

Machine learning-based zero-touch network and service management:a survey

The exponential growth of mobile applications and services during the last years has challenged the existing network infrastructures.Consequently,the arrival of multiple management solutions to cope with this explosion along the end-to-end network chain has increased the complexity in the coordinated orchestration of different segments composing the whole infrastructure.The Zero-touch Network and Service Management(ZSM)concept has recently emerged to automatically orchestrate and manage network resources while assuring the Quality of Experience(QoE)demanded by users.Machine Learning(ML)is one of the key enabling technologies that many ZSM frameworks are adopting to bring intelligent decision making to the network management system.This paper presents a comprehensive survey of the state-of-the-art application of ML-based techniques to improve ZSM performance.To this end,the main related standardization activities and the aligned international projects and research efforts are deeply examined.From this dissection,the skyrocketing growth of the ZSM paradigm can be observed.Concretely,different standardization bodies have already designed reference architectures to set the foundations of novel automatic network management functions and resource orchestration.Aligned with these advances,diverse ML techniques are being currently exploited to build further ZSM developments in different aspects,including multi-tenancy management,traffic monitoring,and architecture coordination,among others.However,different challenges,such as the complexity,scalability,and security of ML mechanisms,are also identified,and future research guidelines are provided to accomplish a firm development of the ZSM ecosystem.

Service Model for Multi-Provider IP Service Management

In order to solve the problems associated with Internet IP services management, a generic service model for n multi-providcr IP service management is proposed, which is based on a generalization of the bandwidth broker idea introduced in the differentiated services （DiffServ） environment. This model consists of a hierarchy of service brokers, which makes it fit into providing end-to-end Internet services with QoS support. A simple and sealable mechanism is used to communicate with other cooperative domains to enable customers to dynamically setup services connections over multiple DiffServ domains. The simulation results show that the proposed model is real-time, which can deal with many flow requests in a short period of time, so that it is fit for the service management in a reasonably large network.

Call for Papers——2004 International Conference on Service Systems and Service Management

July 19 to 21, 2004, Beijing, China http://www.rccm.tsinghua.edu.cn/ieee-sssm04/ Sponsored by Service Systems and Organization Committee, IEEE Systems, Man and Cybernetics Society School of Economics and Management, Tsinghua University General Co-Chairs

The Service Utility Model in Service Management

Aiming to provide a measurable service Quality of Service （ QoS） evaluating method for service inventory management, this paper proposes a new mobile Service Utility Model （SUM）, considers the service and business layer elements into the service utility influence profile, and proposes an self-adaptive service inventory management algorithm as a QoS control scheme based on SUM. It can be concluded from the simulation result that the service inventory utility can be fully reflected by SUM and the whole system efficiency is greatly increased by using SUM as the adaptive rule.

Call for Papers 6^(th) International Conference on Service Systems and Service Management(ICSSSM'09)

Service is an emerging sector for economic growth in the 21st century. It covers almost all industries and our daily life from medical care to the production of high-tech products. A nation＇s economic evolution highly relies on its service systems and service management.

6^(th) International Conference on Service Systems and Service Management (ICSSSM'09)Xiamen,PR China

June 8-10,2009 Conference Theme and Scope Service is an emerging sector for economic growth in the 21st century.It covers almost all industries and our daily life from medical care to the production of high-tech products.A nation’s economic evolution highly relies on its service systems and service management.The production of a product in

The 10th International Conference on Service Systems and Service Management(ICSSSM'13)

July 17-19,2013,Hong Kong,China For more information,please visit http：//www.rccm.tsinghua.edu.cn/icsssm/2013/ Co-Sponsored by： IEEE SMC（Pending） The Chinese University of Hong Kong Tsinghua University

The 12th International Conference on Service Systems and Service Management ICSSSM'15

Co-Sponsored by： IEEE SMC （pending） South China University of Technology The Chinese University of Hong Kong Tsinghua University

Call for Papers The 10th International Conference on Service Systems and Service Management(ICSSSM'13)

July 3-5, 2013, Hong Kong, China For more information, please visit http://www.rccm.tsinghua.edu.cn/icsssm/2013/ Co-Sponsored by: IEEE SMC (Pending) The Chinese University of Hong Kong

Call for Papers The 11th International Conference on Service Systems and Service Management ICSSSM'14

Co-Sponsored by：IEEE SMC （pending） Qingdao UniversityThe Chinese University of Hong KongTsinghua UniversityNational Natural Science Foundation of China （NSFC）

Call for Papers The 10th International Conference on Service Systems and Service Management (ICSSSM'13)

For more information, please visit http：//www.rccm.tsinghua.edu.cn/icsssrn/2013/Co-Sponsored by：IEEE SMC （Pending） The Chinese University of Hong Kong Tsinghua University

Call for papers International Conference on Service Systems and Service Management

Service is an emerging sector for economic growth in the 21st century. It covers our daily life and almost all industries, from medical care to the production of high-tech products. A nation＇s economic evolution highly relies on its service systems and service management. The production of a product in a manufacturing plant may be interrupted because of the shortage of required components caused by an unreliable logistics service. The living standard of people in a country may be degraded because of its ineffective medical care system. In the information era where the industrialized world is no longer characterized by scarcity of merchandises, service and quality of life have become the primary focus for social and economic development.

IoT Management for Street Lighting-Information Model-Part II

Design is a concept of either an object,a process,or a system that is specific and,in most cases,detailed.A service design is designing or organizing the experience around a product and the service associated with a product’s use.For this purpose,service design uses methods and tools derived from different disciplines like information and management science.The second level of management science is about building models and implementing models on computers.The paper presents the second stage of project“Service management for IoT in streetlighting”.From several points of view a review of streetlighting management is performed:(1)design and spending;(2)network element management;(3)network management;(4)new technologies in smart streetlighting.The authors synthesize main objects classes for service management and specialized managed objects classes for two areas-Service Provision and Officer control.The used design methodology is unified modelling language(UML)and particularly class diagrams.The models are intended for business developers,university professors,and students.

Research and Implementation of Architecture for Distributed Service Performance Management

An architecture for online discovery quantitative models system of service performance management is proposed. The system is capable of constructing the quantitative models without prior knowledge of the managed elements. The model can be updated continuously in response to the changes made in provider configurations and the evolution of business demands. Due to the existence of strong correlation between the distributed service metrics and response times, linear and hyper-linear quantitative models are constructed, which respectively, use stepwise multiple linear regression algorithm. The simulation results show the effectiveness of a quantitative model constructing system and model constructing algorithms.

Application of CAN Bus in Hotel Guest Room Service and Management System

Technical features about CAN bus are described. One kind of scheme in Hotel Guest Room Service and Management System based on CAN bus is presented. The system's structure and main function are expounded. The work principle and design of the system's hardware and software are explained. The realization of the system's hardware and software is detailed from aspects of improving system's anti-jamming and fault self-examined capability, and the block diagram of each part's circuit is given. Finally, features of the system are summarized, and a comparison with the system based on RS485 was made to prove the advantages of the system. By practice, CAN bus in the system can transmit data steadily and reliably.

Impact of slope farmland use change on ecosystem services value in China,2000-2020

Slope farmland is an important component of farmland resources in China.The utilization and change of slope farmland have significant effects on ecosystems,and understanding the impact of slope farmland change on ecosystem services(ESs)is critical for effective land utilization and ecosystem protection.This study aims to analyze slope farmland changes in China between 2000 and 2020 and quantify the impact of these changes on ESs by the use of a land use dynamic attitude study,and an ecosystem services value(ESV)equivalent.Results show that the area of slope farmland in China was mainly concentrated on slopes of 2°-6°,and exhibited a downward trend between 2000 and 2020.There were significant differences in the spatial distribution of the farmland,which was mainly located in the Taihang,Qinling,Wushan,and Xuefeng mountains.ESV increased by$179.235 million due to the conversion between slope farmland and forest,grassland,and construction land from 2000-2010.Conversely,from 2010 to 2020,ESV decreased by$2613.919 million due to the conversion of forest and grassland to slope farmland as well as the conversion of slope farmland to construction land.

Building Harmonious Community & Innovating Social Management and Services

Communities are the basic units as well as cell of the society. Community management and service is of fundamental significance for socia harmony, and also an important part of socia management innovation. Recent years

Scientific Management of Capital Construction in Health Service

On the basis of discussing the existing problems of the capital constrution in health service inHeilongjiang province and summing up the experience,the article points out that in order to makea good job of the scientific management of capital construction in health service,great importanceshould be attached to the following points:1.Make a good job of the reform of the managementsystem of capital construction,and strengthen and perfect the rational setups;2.Do not take onextra-programming project.Act strictly according to the procedure of examination and