How Does the Government Facilitate the Co-Production of Digital Public Safety Services?——Based on Empirical Evidence from Shenzhen

The application of big data technology provides support for the co-production of public safety services.Existing research often focuses on how technology influences co-production,but lacks attention to the key actors that drive co-production and the mechanisms that facilitate it.This study examines the role of government in the digital co-production of public safety services,using the practice of Shenzhen as a case study.Shenzhen has built 125 information systems based on over 100 billion pieces of big data,forming a model of digital safety service co-production.The study reveals three types of digital co-production,characterized by"government-business joint planning,passive participation of businesses and the public,and active cooperation among government,businesses,and the public"in the"design-production-application"stages.The study shows that the government is not only a co-producer but also a proactive actor in activating the willingness of non-governmental entities to participate.Local governments mobilize non-governmental participation through three mechanisms:empowerment,profit enhancement,and value co-creation.The"power-interest-value"paradigm is applicable for analyzing the co-production of public services and helps to explain the transformation mechanisms of co-production behavior.