Structural Equation Modeling （SEM） used widely in sociology, economics and psychology is adopted. Based on data obtained from marketing research, and using statistical analysis software SPSSll. 0 and LISRELS. 7, The...Structural Equation Modeling （SEM） used widely in sociology, economics and psychology is adopted. Based on data obtained from marketing research, and using statistical analysis software SPSSll. 0 and LISRELS. 7, Theory of Five Dimensions of service quality is proved to be suitable in sportswear retailing in China. It analyzes the relationship among five dimensions and puts them in order of importance as to service quality in sportswear retailing. Advices are given for sportswear retail companies to improve their .Service quality and enhance customer loyalty.展开更多
In order to know about the essence of service employees' innovation behavior, the service employees' innovation behavior scale based on their unique characteristics is designed. Data were collected from high-s...In order to know about the essence of service employees' innovation behavior, the service employees' innovation behavior scale based on their unique characteristics is designed. Data were collected from high-star hospitalities. Through the issuance and the collection of questionnaires, the scale is verified to have good reliability and validity by SPSS software analysis. Meanwhile,the structural equation model( SEM) is suited for testing structural dimensions of service employees' innovation behavior. The results showed that service employees' innovation behavior could be decomposed into a four-dimensional structure,namely innovation orientation, ideas generation, innovation implementation and innovation practice. In addition,there are significant differences in service employees' innovation behavior about subjects' gender,position,education background and years of working.展开更多
Tracing the origins of business cost, to define the satisfaction assessment factors on the business cost in Shanghai was investigated in this paper. Arguing that these effects: a single low cost is not only the criter...Tracing the origins of business cost, to define the satisfaction assessment factors on the business cost in Shanghai was investigated in this paper. Arguing that these effects: a single low cost is not only the criterion determining satisfaction. Other important factors, such as enterprise internal cognitive attitude,stability of the external environment,the quality of perceptions of government services can affect satisfaction. Within structural equation modeling( SEM) approach, six sets of hypotheses are drawn up and tested with a sample of 338 enterprises using questionnaires. Additionally,the analyses of findings introduce the crucial importance of these features in the assessment of satisfaction with business cost in Shanghai. Finally, the results show that internal cognitive has a positive impact on satisfaction. Stability of the external environment has a significant relationship with the effectiveness of government services. Stability of the external environmeat and the effectiveness of government servises have a positive effect on satisfaction.展开更多
Factors affecting equipment maintenance quality usually include personnel,equipment and facilities,raw materials and spare parts, craft, environment and quality management. These six factors affecting maintenance qual...Factors affecting equipment maintenance quality usually include personnel,equipment and facilities,raw materials and spare parts, craft, environment and quality management. These six factors affecting maintenance quality are not all the same degree. In order to find out which factor can influence equipment maintenance quality greatly and achieve sophisticated management,characteristic quantities of six factors are presented. A structural equation modeling( SEM) is designed using the six factors as latent variables and their characteristic quantities as the observed variable.According to the basic data obtained from the questionnaire survey,calculate the standardized regression weight by parameter estimation of the SEM. Then the key factors affecting the quality of the equipment maintenance are determined with the help of the standardized regression weight.展开更多
文摘Structural Equation Modeling （SEM） used widely in sociology, economics and psychology is adopted. Based on data obtained from marketing research, and using statistical analysis software SPSSll. 0 and LISRELS. 7, Theory of Five Dimensions of service quality is proved to be suitable in sportswear retailing in China. It analyzes the relationship among five dimensions and puts them in order of importance as to service quality in sportswear retailing. Advices are given for sportswear retail companies to improve their .Service quality and enhance customer loyalty.
基金Shanghai University of Engineering Science's Research Cultivation Fund Project,China(No.A25001201194)National Natural Science Foundation,China(No.71301100)+1 种基金the Fundamental Research Funds for the Central Universities,China(No.JB-SK1204)China Postdoctoral Science Foundation(No.2014M561655)
文摘In order to know about the essence of service employees' innovation behavior, the service employees' innovation behavior scale based on their unique characteristics is designed. Data were collected from high-star hospitalities. Through the issuance and the collection of questionnaires, the scale is verified to have good reliability and validity by SPSS software analysis. Meanwhile,the structural equation model( SEM) is suited for testing structural dimensions of service employees' innovation behavior. The results showed that service employees' innovation behavior could be decomposed into a four-dimensional structure,namely innovation orientation, ideas generation, innovation implementation and innovation practice. In addition,there are significant differences in service employees' innovation behavior about subjects' gender,position,education background and years of working.
基金National Social Science Foundation of China(No.10BJL044)Doctoral Innovation Project of Donghua University:the Central Universities Science Fundamental Research in China(No.CUSF-DH-D-2015064)
文摘Tracing the origins of business cost, to define the satisfaction assessment factors on the business cost in Shanghai was investigated in this paper. Arguing that these effects: a single low cost is not only the criterion determining satisfaction. Other important factors, such as enterprise internal cognitive attitude,stability of the external environment,the quality of perceptions of government services can affect satisfaction. Within structural equation modeling( SEM) approach, six sets of hypotheses are drawn up and tested with a sample of 338 enterprises using questionnaires. Additionally,the analyses of findings introduce the crucial importance of these features in the assessment of satisfaction with business cost in Shanghai. Finally, the results show that internal cognitive has a positive impact on satisfaction. Stability of the external environment has a significant relationship with the effectiveness of government services. Stability of the external environmeat and the effectiveness of government servises have a positive effect on satisfaction.
文摘Factors affecting equipment maintenance quality usually include personnel,equipment and facilities,raw materials and spare parts, craft, environment and quality management. These six factors affecting maintenance quality are not all the same degree. In order to find out which factor can influence equipment maintenance quality greatly and achieve sophisticated management,characteristic quantities of six factors are presented. A structural equation modeling( SEM) is designed using the six factors as latent variables and their characteristic quantities as the observed variable.According to the basic data obtained from the questionnaire survey,calculate the standardized regression weight by parameter estimation of the SEM. Then the key factors affecting the quality of the equipment maintenance are determined with the help of the standardized regression weight.
