Trust beyond Technology Algorithms: A Theoretical Exploration of Consumer Trust and Behavior in Technological Consumption and AI Projects

In an era dominated by artificial intelligence (AI), establishing customer confidence is crucial for the integration and acceptance of AI technologies. This interdisciplinary study examines factors influencing customer trust in AI systems through a mixed-methods approach, blending quantitative analysis with qualitative insights to create a comprehensive conceptual framework. Quantitatively, the study analyzes responses from 1248 participants using structural equation modeling (SEM), exploring interactions between technological factors like perceived usefulness and transparency, psychological factors including perceived risk and domain expertise, and organizational factors such as leadership support and ethical accountability. The results confirm the model, showing significant impacts of these factors on consumer trust and AI adoption attitudes. Qualitatively, the study includes 35 semi-structured interviews and five case studies, providing deeper insight into the dynamics shaping trust. Key themes identified include the necessity of explainability, domain competence, corporate culture, and stakeholder engagement in fostering trust. The qualitative findings complement the quantitative data, highlighting the complex interplay between technology capabilities, human perceptions, and organizational practices in establishing trust in AI. By integrating these findings, the study proposes a novel conceptual model that elucidates how various elements collectively influence consumer trust in AI. This model not only advances theoretical understanding but also offers practical implications for businesses and policymakers. The research contributes to the discourse on trust creation and decision-making in technology, emphasizing the need for interdisciplinary efforts to address societal challenges associated with technological advancements. It lays the groundwork for future research, including longitudinal, cross-cultural, and industry-specific studies, to further explore consumer trust in AI.

Blog acceptance model: An empirical study on exploring users' acceptance and continual usage of blogs

Blogs have permeated into our daily lives at a fast speed, and various kinds of blog spaces have attracted our attention. However, little effort has been made on studying the users' motivation to participate in blog activities. This paper aims to construct a theoretical model about the blog adoption based on technology acceptance model(TAM theory), social capital theory and social exchange theory, and put forward 18 related hypotheses. Then the survey method is adopted to analyze the data from 208 questionnaires using the SPSS and LISREL tools, and to examine the theoretical model and hypotheses. Finally, the paper makes a discussion from five aspects due to the results of data analysis, including individual driving factors, group driving factors, community driving factors, technology acceptance factors and moderating variables. The results show that curiosity/enjoyment, user's experience, social interaction and social identification will greatly affect users' motivation to accept a blog; meanwhile, perceived ease of use, exchange cost and trust will partially influence users' intention to participate in blog activities. The results also suggest that age and education degrees have significant moderating effects on users' acceptance and updating of blogs.

Applying TAM in B2C E-Commerce Research: An Extended Model

As one of the most widely accepted adoption models in information systems research, the technology acceptance model （TAM） focuses exclusively on cognition-oriented constructs such as perceived usefulness and perceived ease of use. This perspective may have limited the explanatory power of TAM when it is utilized in studying consumers’ adoption intentions of online shopping. Based on the contrasts between e-commerce systems and traditional workplace information systems as well as empirical findings from a variety of recent e-commerce research works, this paper analyzes an extended model which integrates three additional constructs： trust, social presence, and perceived enjoyment. The interrelationship between these constructs is also explained. Empirical validations of this extended model are expected in future research.

IDT-TAM Integrated Model for IT Adoption

Two classical theories, the technology acceptance model （TAM） and the innovation diffusion theory （IDT）, were integrated into a model for analyzing individual information technology （IT） adoption behavior. In this IDT-TAM framework, the perceived characteristics of innovation are categorized as subjective evaluation, objective conditions, and interaction factors. The cognitive mechanisms that drive user IT acceptance are analyzed based on the patterns through which these characteristics influence individual user IT adoption behavior. The model was tested using an empirical survey regarding the adoption and use of e-mail in China. Results from a structural equation model analysis illustrate that the model provides meaningful insights for understanding, explaining, and predicting the IT adoption behavior of Chinese users.

Factors influencing online information acquisition: The case of Chinese college students

Purpose： This study intends to examine the factors that influence Chinese college students＇ use of the lnternet for acquiring information. Design/methodology/approach： This paper developed the research model by using the technology acceptance model （TAM） and information system success model as the theoretical foundation. The proposed model was empirically tested with the structural equation modeling technique based on data collected from a survey of 357 college students. Findings： The results show that 1） perceived ease of use, perceived usefulness and perceived playfulness all have a positive impact on the intention to use the Internet for acquiring information, 2） use context and system quality significantly influence perceived usefulness and perceived ease of use, and 3） service quality has a positive impact on perceived ease of use but not on perceived usefulness. Likewise information quality has no positive effect on perceived usefulness. Research limitations： The survey respondents were mainly from college students in Nanjing. We need to recruit college students in the western or other developing areas in China to further validate our findings. Practical implications： This study puts forward some feasible suggestions for university libraries to improve information organization and the use of digital library resources to better meet the needs of library users. Originality/value： This study provides insights into the understanding of the factors affecting college students＇ online information acquisition from multiple perspectives.

Application of Smart-Phone Apps by Chinese College Students in Learning English

Currently,there is an increasing trend in the shift from the use of traditional technologies,such as a desktop computer towards the use of mobile technologies,such as a mobile phone.Therefore,students are nowadays well equipped for mobile learning.The aim of this review is to explore the use of mobile phones and/or smart phones and their apps for learning English as a foreign language,and highlight their benefits and limitations for their use in the learning of English as a foreign language.

Cybersecurity Attacks on Academic Data and Personal Information and the Mediating Role of Education and Employment

The cyberspace has simultaneously presented opportunities and challenges alike for personal data security and privacy, as well as the process of research and learning. Moreover, information such as academic data, research data, personal data, proprietary knowledge, complex equipment designs and blueprints for yet to be patented products has all become extremely susceptible to Cybersecurity attacks. This research will investigate factors that affect that may have an influence on perceived ease of use of Cybersecurity, the influence of perceived ease of use on the attitude towards using Cybersecurity, the influence of attitude towards using Cybersecurity on the actual use of Cybersecurity and the influences of job positions on perceived ease of use of Cybersecurity and on the attitude towards using Cybersecurity and on the actual use of Cybersecurity. A model was constructed to investigate eight hypotheses that are related to the investigation. An online questionnaire was constructed to collect data and results showed that hypotheses 1 to 7 influence were significant. However, hypothesis 8 turned out to be insignificant and no influence was found between job positions and the actual use of Cybersecurity.

Technology acceptance comparison between on-road dynamic message sign and on-board human machine interface for connected vehicle-based variable speed limit in fog area

Purpose–Connected vehicle-based variable speed limit(CV-VSL)systems in fog area use multi-source detection data to indicate drivers to make uniform change in speed when low visibility conditions suddenly occur.The purpose of the speed limit is to make the driver’s driving behavior more consistent,so as to improve traffic safety and relieve traffic congestion.The on-road dynamic message sign(DMS)and on-board human–machine interface(HMI)are two types of warning technologies for CV-VSL systems.This study aims to analyze drivers’acceptance of the two types of warning technologies in fog area and its influencing factors.Design/methodology/approach–This study developed DMS and on-board HMI for the CV-VSL system in fog area on a driving simulator.The DMS and on-board HMI provided the driver with weather and speed limit information.In all,38 participants participated in the experiment and completed questionnaires on drivers’basic information,perceived usefulness and ease of use of the CV-VSL systems.Technology acceptance model(TAM)was developed to evaluate the drivers’acceptance of CV-VSL systems.A variance analysis method was used to study the influencing factors of drivers’acceptance including drivers’characteristics,technology types and fog density.Findings–The results showed that drivers’acceptance of on-road DMS was significantly higher than that of on-board HMI.The fog density had no significant effect on drivers’acceptance of on-road DMS or on-board HMI.Drivers’gender,age,driving year and driving personality were associated with the acceptance of the two CV-VSL technologies differently.This study is beneficial to the functional improvement of on-road DMS,on-board HMI and their market prospects.Originality/value–Previous studies have been conducted to evaluate the effectiveness of CV-VSL systems.However,there were rare studies focused on the drivers’attitude toward using which was also called as acceptance of the CV-VSL systems.Therefore,this research calculated the drivers’acceptance of two normally used CV-VSL systems including on-road DMS and on-board HMI using TAM.Furthermore,variance analysis was conducted to explore whether the factors such as drivers’characteristics(gender,age,driving year and driving personality),technology types and fog density affected the drivers’acceptance of the CV-VSL systems.

Extending TAM for Online Learning Systems: An Intrinsic Motivation Perspective

To get a better understanding of user behavior towards online learning systems, the technology acceptance model （TAM） was extended to include an intrinsic motivational factor. An online survey posted on a campus BBS was conducted to collect research data with a total of 121 usable responses. The results support the motivational model and show that the explained variance of online learning system use behavior is 71.3% higher than that of the original TAM explanation.

Review of Relationships Among Variables in TAM

The technology acceptance model （TAM） is an important tool in information technology research. Many scholars have applied the classical TAM to various research domains. However, the relationships between variables in these TAM models are not strongly desired. Thirty-four articles selected from international journals were analyzed to show that most of the relationships in the classical TAM are significant, but the stabilities of these relationships differ. The significant positive relationships between perceived ease of use and its independent variables are more stable than the others. Various factors can strengthen or weaken these relationships.