Leadership and Top Management Influence on Total Quality Management Implementation in the Ghanaian Construction Industry

This study aims to determine the key and underlying Leadership and Top Management (LTM) factors that have a significant impact on sustaining the implementation of Total Quality Management (TQM) within the construction industry in Ghana. The research methodology employed in this study was a quantitative technique. Questionnaires were distributed to 641 participants within construction industry in Ghana. Questionnaires retrieved for the analysis were 536. Three steps approached were used for the data analysis. These include Exploratory Factor Analysis (EFA), Confirmatory Factor Analysis (CFA), and Structural Equation Modeling (SEM) analysis. After conducting the EFA and CFA, SEM was also used to analyze the construct validity. The SEM analysis helps to determine four key indicator variables for the leadership and top management construct. These include Leadership/Top Management approach to employees’ management, Leadership/Top Management understanding of TQM, Leadership/Top Management empowerment of employees to resolve quality issues, and Leadership/Top Management endorsement of TQM. All the four indicator variables were found to be good of fit and closely associated with the dependent variable. The study adds to the body of knowledge by using EFA, CFA and SEM techniques to establish key leadership and top management factors affecting TQM implementation in Ghana’s construction industry. The findings in general suggested that leadership and top Management factors identified have a direct positive impact on sustaining TQM implementation in the Ghanaian construction industry. Consequently, the leadership and top management factors identified in this study can help improve TQM in the Ghanaian construction industry.

Target Entities of Total Quality Management Based on the New TQM and Three-Dimensional Unification Value Models

In recent years, the method of TQM (Total Quality Management) is widely recognized. However, contents of target entities for assessment are various, and it is very difficult to define the whole scope of TQM. On the other hand, it is very important to define the whole target entities of quality management about the TQM because lack of important target entities may cause significant risk of loss in future. Furthermore, target entities of TQM should correspond to needs and priority of an objective requirement and that should be based on the consideration of basic principle of quality management. In the previous study, we have proposed the “framework of new TQM” of assessment for a total quality management of organizations based on the original concept of “TQM matrix”. On the other hand, we have proposed the view point of “Three-Dimensional Unification Value Models” for an evaluation of system product. Therefore, in this paper, we propose the target entities of whole assessment of quality management of organization totally based on the consideration of “New TQM framework” and the view point of “Three-Dimensional Unification Value Models”. Also, this paper proposes the result of verification based on the result of comparison between proposed target entities of assessment and American Malcolm Baldrige Prize for Performance Excellence.

基于TQM理论的门诊号源削峰填谷质量控制实践

城区内大型综合医院位置的独特性决定了其空间制约与医疗拓展之间的矛盾成为管理的瓶颈问题。通过全面质量管理理论和持续改进工作模式,对某大型综合医院的出诊安排及出诊单元进行削峰填谷,使专家出诊过于集中在某个工作日上午的情况得到了明显改善,缓解了医院周边公共交通的拥堵;同时通过对门诊质量的内涵建设,切实提升了患者就医获得感。

Developing a matrix to explore the relationship between partnering and total quality management in construction

Recently, there has been an increasing awareness and implementation of practices associated with Partnering and Total Quality Management (TQM) in the construction industry. Partnering and TQM both seek to enhance construction outcomes, yet rigorous studies of Partnering and TQM have been conducted separately and have not carefully examined common or unique practices associated with these techniques. This paper presents the findings of a theoretical analysis of an integrated approach for the use of Partnering and TQM. A matrix approach has been used to explore the extent to which Partnering may improve TQM implementation in construction. The matrix is based around 3 indexes, namely; the Degree of Partnering, the Degree of TQM and the Project Success Index and enables the relationship between Partnering and TQM to be analysed quantitatively. It also assists in understanding the trends of Partnering and TQM and their relationship to project performance. The results of a case study using this matrix are also presented. It has been concluded that the integrated use of Partnering can facilitate improvements in the way TQM is implemented in construction.

Three-Dimensional Water Quality Model Based on FVCOM for Total Load Control Management in Guan River Estuary,Northern Jiangsu Province

Guan River Estuary and adjacent coastal area(GREC) suffer from serious pollution and eutrophicational problems over the recent years.Thus,reducing the land-based load through the national pollutant total load control program and developing hydrodynamic and water quality models that can simulate the complex circulation and water quality kinetics within the system,including longitudinal and lateral variations in nutrient and COD concentrations,is a matter of urgency.In this study,a three-dimensional,hydrodynamic,water quality model was developed in GREC,Northern Jiangsu Province.The complex three-dimensional hydrodynamics of GREC were modeled using the unstructured-grid,finite-volume,free-surface,primitive equation coastal ocean circulation model(FVCOM).The water quality model was adapted from the mesocosm nutrients dynamic model in the south Yellow Sea and considers eight compartments:dissolved inorganic nitrogen,soluble reactive phosphorus(SRP),phytoplankton,zooplankton,detritus,dissolved organic nitrogen(DON),dissolved organic phosphorus(DOP),and chemical oxygen demand.The hydrodynamic and water quality models were calibrated and confirmed for 2012 and 2013.A comparison of the model simulations with extensive dataset shows that the models accurately simulate the longitudinal distribution of the hydrodynamics and water quality.The model can be used for total load control management to improve water quality in this area.

TQM在软件研制项目过程管理中的应用分析

本文研究了全面质量管理(TQM)在软件研制项目过程管理中的应用,通过分析TQM在软件行业的应用现状、介绍TQM的基本概念、原则和方法,并探讨了其在软件研制项目中的作用。研究发现,TQM的应用可以帮助软件研制团队提高产品质量、降低成本、减少缺陷、优化流程、提高客户满意度等方面具有显著的优势。通过实施TQM,软件研制方可更好地满足客户需求,提高市场竞争力,进而实现可持续发展。本文提出了将TQM应用于软件研制项目过程管理中的方法和策略,旨在为软件企业的质量管理提供新的思路和方法,并对推动软件行业的持续发展具有重要的意义。

A Study on the Feasibility of Total Quality Management Model and the Awareness and Attitude of the Managers of Health Care

Total Quality Management is not just an admirable phenomenon but it is any client’s right and can be done through contribution of the staff and the managers as well as the client’s of an organization. The purpose of the present study is to investigate the feasibility of TQM model and the attitude of the managers of health field of Yazd medical sciences university towards it. The present study was a descriptive and analytical one which was cross-section ally conducted from 2010 to 2011. The population under study consisted of the managers of the unit of staff vice-chancellor for health and treatment, the managers of health system and centers of cities and also the managers of Yazd’s public hospitals. 64 people were chosen using the formula for calculating the number of samples. A questionnaire with 48 questions was used. The questionnaire’s validity was approved by the faculty members whose major is management and its reliability by using α-cronbach 87%. To analyze the data, the software SPSS V.17 was used. Scoring method was based on likert. The findings of the study show that, considering feasibility of TQM, there is a significant relation between the awareness and attitude of the managers of health and treatment field on one side and the variables, age and University degree, on the other side p = 0.001. Considering binary logistic regression and the results obtained in the form of inter and backward stepwise, the most important factors affecting the feasibility of TQM among the managers of health and treatment field are the level of awareness and attitude with the predicted accuracy 79.3% and 87.9% respectively.

Total Quality Management in the Hospital Area and Its Contribution to Patient Safety

Objective： This study deals with the emergence of Total Quality Management and its start in the hospital area, as well as its connection to the patient safety issue, introducing the use of quality tools as the ＂cause and effect diagram＂, brainstorming, flowcharts for analysis of adverse events and a financial analysis of the impact that adverse events cause in an institution. Methods： We used a literature review through consultation with research sources as Scielo, Medline, Fiocruz - Proqualis, as well as access to books and websites on the subject. Conclusion： With the increasing need to provide hospital care quality, Total Quality Management in the hospital area has much to contribute to reach an even better service and safe, helping to mitigate the adverse events through use of tools such as ＂cause and effect diagram＂, brainstorming and flowcharts, where the occurrence of events involving patient safety resulted in large losses of hospital costs.

A Study of the Relationships Among Total Quality Management, Executive Ability, and Sustainable Competitive Advantage

It is very important for organization to deal with and balance the challenge of environmental complexity and inner resources scarcity. This study considers total quality management (TQM) as a factor linking internal and external of organization and executive ability as linkage to promote and coordinate internal-external elements and then organization obtains its sustainable competitive advantage. The research surveyed effective samples 252 and used Structural Equation Model (SEM) and discriminated analysis for analysis and testing. The results indicate that TQM positively affects executive ability and firm sustainable competitive advantage. Executive ability affects firm sustainable competitive advantage and has the mediating effect between TQM and firm sustainable competitive advantage. Managerial practice implications, limitations, and future research directions have been discussed.

The 360-Degree Feedback Model as a Tool of Total Quality Management

The 360-degree feedback,also known as“multifaceted feedback”,is a management tool,according to which an employee receives feedback(comments)from peers,subordinates,supervisors and in some cases may include external feedback such as customers,suppliers or other interested parties.It is a process of systematic data collection from many sources regarding the skills,abilities and behavior of employees.In most cases the subject of the feedback is a senior executive.In contrast to the traditional approach,this method collects information from a set of individuals who form a“circle”around the feeder,hence the name of the tool.

Total Quality Management at Algerian Higher Education Institutions to Promote Our Roles in Comprehensive Development

The aims this study to know the reality of the role for Total Quality Management(TQM)to need of Algerian Higher Education Institutions(AHEI)in apply the Total Quality Management(TQM)to promote the Comprehensive Development(CD),and this approach to enhance their roles in the comprehensive development,the efficiency of the training process,global changes and their needs to adopt a new educational policy in line with the global transformation competition,and the requirements of sustainable development,in this study was used a questionnaire composed of(75)items distributed on(08)areas,This is for confirmation the need to adopt philosophy of Total Quality Management(TQM)as a strategy imposed by the nature and the stage experienced for Algerian Higher Education Institutions(AHEI),And deal with the nature of the changes and challenges imposed by certain factors such as Globalization and the knowledge revolution,through all this inevitably to apply the Total Quality Management(TQM)in our Algerian Higher Education Institutions(AHEI).

The Impact of Total Quality Management on Health Services Improvement, Sana’a Hospitals, Yemen (2017-2020)

Background: Total quality management (TQM) plays a major role in quality health services improvement. The aims of the study are to identify the concepts of total quality management in health institutions to know the nature of the relationship between the application of TQM and improving the quality of health services in Sana’a Governorate. Method: This applied research is a descriptive cross-sectional study in which the TQM of 13 affiliated Sana’a Governorate hospitals during “2017-2020”, were evaluated based on self-administered questionnaires. Data were collected by questionnaires including demographical variables, TQM dimensions variables. Data were analyzed by using SPSS version 16. Results: A total of 281 users 98.6% had responded. The employee’s responses for sixth study dimensions were the top manager’s commitment (TMC) 80.46%, customers focusing CF 81.55%, continuous improvement (CI) 82.32%, training (T) 71.51%, and strategic planning of the quality (SPQ) 74.76%, health services quality improvement (HSQI) 74.25%. There is a strong relationship between TQM and HSQI. There is no relationship between demographic factors gender, profession, years of experience, except age with TMC, T, HSQI, qualification with the TMC, CI, T, HSQI and job with all study variables. Conclusion: The application of TQM at hospitals in quality of health services improvement has several challenges, lacking staff experience and lacking leadership support, weakness of the training, customers focusing, continuous improvement, and strategic planning of the quality. Therefore, benefiting from the experiences of leading hospitals in implementing total quality management programs by sending some cadres to these hospitals for training and gaining experience or by hosting experienced cadres to conduct training courses is recommended.

以TQM理念为导向的全程管理模式在门诊服务流程再造中的应用研究

目的:分析以全面质量管理(TQM)理念为导向的全程管理模式在门诊服务流程再造中的应用研究。方法:收集2021年1月—2022年12月于北京积水潭医院贵州医院门诊就诊的880例患者作为研究对象,其中将2021年1—12月于门诊部门就诊的患者作为对照组(n=440),将2022年1—12月于门诊部门就诊的患者作为研究组(n=440),对照组采用了传统的门诊服务流程,研究组采用以TQM理念为导向的全程管理模式的门诊服务流程。收集两组患者满意度问卷分数及总满意率,忠诚度问卷分数及总忠诚率,就诊时间及就诊效率等情况。结果:研究组满意度问卷分数、总满意率、忠诚度问卷分数及总忠诚度均显著高于对照组(P<0.05)。研究组患者门诊就诊时间显著短于对照组,且研究组医生的就诊效率显著高于对照组(P<0.05)。结论:以TQM理念为导向的全程管理模式相比传统门诊流程具有整体优化、患者体验改善、全员参与和持续改进等优势,有助于提高医院的服务质量和效率,增加患者满意度。

Study on the Teaching Total Quality Management of Management Postgraduate

With the rapid development of postgraduate education in management in China, the traditional teaching quality management mode can not meet the diversity demands to the high-level management talents in nowadays society. In this paper, the total quality management is introduced into the quality management of postgraduate education in colleges and universities, capacity requirements of management postgraduate is investigated from two perspectives of enterprises and students, the whole operating model is explored as well.

TQM理论视角下新时代大学生党员教育管理质量提升路径研究

加强大学生党员教育管理质量研究,对于贯彻党对学校工作的全面领导、发展和创新党员教育管理理论、促进高校学生成长成才和提升高校人才培养质量有重要价值。以太原工业学院为例,调查发现,当前大学生党员教育管理存在学生党员自我教育能力较差、易受外界思想影响、学校教育管理内容不够新颖、形式缺乏创新、质量缺乏考核监督等问题,其致因与社会环境、家庭环境和学校管理因素息息相关。引入TQM理论,基于PDCA质量管理模型提出对策:(一)P阶段:构建管理目标体系;(二)D阶段:建立跟踪指导记录手册;(三)C阶段:构建考核评价体系;(四)A阶段:形成反馈改善循环,在实践中取得良好效果。

APPLICATION OF QUALITY MANAGEMENT IN A CHINESE BASED SOCIETY——HONG KONG

Hong Kong′s current quality management philosophy can best be described as imported and experimental. This is because Hong Kong is at the interface of Eastern and Western culture, and modern quality management philosophies are at first imported from the West and implanted into the Hong Kong Subsidiaries of American and European controlled companies. Local experience in quality management is usually obtained via trial and error, and through progressive modifications. The influence of Chinese culture on quality management in Hong Kong has formed the main subject of this study. This study is to initiate the interest to develop modern quality management concepts based on Chinese culture. Some initial results suggest that Hong Kong managers have great interest in applying Chinese working principle to quality management.

AN ORGANIZATIONAL CULTURE FOR QUALITY THROUGH EMPOWERMENT MANAGEMENT

Total quality management (TQM) is of strategic significance in winning the required edge for manufacturers in Hong Kong to survive in the ever increasingly competitive market. Mere capitalization on the cheap availability of labour and land in the China's Mainland for competitiveness is no longer viable because of the emergence of new competitors in particular those in Asia countries. TQM aiming for continuous improvements is the key for profitability growth and long run competitiveness. Over emphasis in the “hardware” for quality improvement without the complementation of it with the cultivation of the “software” for its implementation will not only delay the real implementation of real TQM but may also result in catastrophic failure of the organization in the face of rapid changes in demand and expectations of customers. An organizational culture for quality improvement through management empowerment is believed to be fruitful in helping the Hong Kong manufacturers to win the uphill battle for their well being and even survival in the world competition.

A TOTAL QUALITY PROCESS FOR DESIGN OF A PERFORMANCE APPRAISAL SYSTEM

This paper proposes an improved performance appraisal system (PAS) that is based on the philosophy of total quality management(TQM). It focuses on understanding the customer′s (both management and employees) requirements for the PAS in order to prioritize and simplify the basic elements of the appraisal system and implementation process. The improved process is defined by performance planning, counseling and evaluation with assessments for individual, team and management contributions. In addition, reducing the rating scale to three categories should facilitate a very positive evaluation process for most employees and still allow a constructive focus on those individuals that must be improved. Finally, if people come first in the TQM organization, then the personnel systems must reflect this philosophy.

Common Management Process Model of New TQM Based on the Situation Analysis

In the previous study, we suggested the concept of new TQM based on the consideration of basic concept of Quality Control. Also, in the previous study, we suggested the target domains and entities of product and process based on the TQM Matrix and view point of Three Dimensional Unification Value Models for managing quality of organization systems. Furthermore, in the previous study, we suggest the Common Management Process of organizations. Based on the above suggestion, in this paper, we would like to propose the Common Management Process Model of Total Quality Management based on the consideration of situation analysis and more precise definition of TQM Matrix and Three Dimensional Unification Value Model of “Product and Process”. Improvement of quality and efficiency of organization management can be expected by the integration of conventional different management such as quality assurance, quality improvement, risk management, investment individually from the view point of common management process.