A multidimensional and hierarchical model of library mobile service quality

Purpose:Based on the understanding of the characteristics of mobile services(m-services)provided by libraries,we attempt to develop a multidimensional and hierarchical model and a specifically designed measurement scale for the assessment of libraries' m-service quality.Design/methodology/approach:The research has been conducted sequentially in two stages.At the first stage,a multidimensional and hierarchical model of library m-service quality and a measurement scale are developed through literature review and focus group interviews.At the second stage the model is tested using partial disaggregation technique for an analysis of the data collected from over 400 library users in 3 Chinese universities.Findings:The proposed model is shown to fit the data well.The empirical analysis provides strong support for the model,which includes 4 dimensions(service environment,service interaction,information control and service effect) and 12 corresponding sub-dimensions.Research limitations:The sample size needs to be enlarged and the user types need to be expanded to make the sample more representative.Practical implications:The study provides a conceptual framework and measurement tool that can help library managers understand the users' needs in the context of mobile network environment,and boost their libraries' competitiveness by carrying out better services to meet the user demands.Originality/value:The proposed model and measurement scale specifically designed for the assessment of libraries' m-service quality fully reflect the hierarchical structure of libraries' m-service quality.In addition,by using partial disaggregation technique for model testing,we believe our research can serve as a practical reference to those engaged in the development and examination of a multidimensional and hierarchical model.

Research on the One-Stop Information Service Model for University Library

Following the advent of and continuous progress of technology,computer network and information management have gradually being incorporated into the daily operation and management of university libraries all around the world.The service system of university libraries has also transformed from the conventional reference consulting model into a knowledge-based service model.This transformation has improved the professionalism and individualism of university libraries.Therefore,establishing a competent one-stop information service model has significant and important values.In this work,we analyzed the basic functionalities and the feasibility of one-stop information service model for university libraries.We also discussed in details the construction methodology for different modes,for reference only.

Exploration on the Construction of Mobile Library Service Quality Optimization Model

The emergence of science and technology and big data has promoted the emergence of major resource platforms.Mobile libraries have emerged as the world progresses.Users have put forward high requirements for service quality in the process of using mobile libraries.Optimizing service quality is one of the important topics of mobile libraries today.In our paper the mobile library service quality optimization model is constructed from three aspects,including the starting point of the optimization model,the optimization content,and the final construction.While keeping up with the pace of the times,we will meet the needs of users and enhance user satisfaction in order to promote the development and advancement of mobile libraries.

Discussion and Reflections on University Library of Subject Knowledge-based Service Model

With the rapid development of computer technology and network technology, the service model of university library gradually goes to the intelligent, personalized directionfrom the traditional single reference, but there are many shortcomings. It cannot fully satisfy the increasing needs for the division Health research and information, it must actively build the University Library subject Knowledge service Model of a science. This paper introduces the subject of service concepts of library knowledge, proposes effective method to build service model of university library knowledge, and strengthens academic knowledge service countermeasures to promote the development of knowledge- disciplinary university library services.

New Measures of Chinese University Library Knowledge Service under the Cloudization Background

This article mainly explores and analyzes the application of network broadcast in the lecture service of university library under the cloudization background. By using the online survey method to investigate the lectures in some universities, it introduces the classification and characteristics of the network broadcast and obtains the advantage of network broadcast applied to lecture training through making contrast between the means of network multimedia. The result shows that the introduction of network broadcast can realize more customized, virtual and specialized lecture services, and facilitate the transformation of university library services in the digital era.

Activity-Based Costing of Library Services in Universities——A Case Study of a Private University

An organization’s costing system is a system that helps the management with the strategy planning while the system plays an important role in providing accurate cost information about the products and customers.In other words,the costing management system is important to provide timely and quality information to help managers in their decision-making process.Producing quality graduates is the main objective of any university and the cost of quality or the cost of poor quality is one that is often difficult to measure in higher education.This can be partly attributed to the fact that most accounting systems are not structured to capture important cost-of-quality information.In order to succeed,many organizations tend to shift from conventional or traditional costing system to Activity-based costing(ABC).ABC provides both higher education administrators and policymakers with better information on which to base decisions.The use of multiple cost pools and drivers under ABC leads to more detailed and accurate product costing than that provided by traditional cost systems.This paper attempts to investigate the possibilities and limitations of implementing ABC in universities.More specifically the study makes use of the case study method to illustrate the implementation of activity-based costing of library services in a private university in the Kingdom of Bahrain.The research methodology of the case study is a combination of both descriptive and quantitative analyses.The study identified six categories of cost pools which are related to the activities of the library as well as 17 relevant cost drivers.Accordingly,ABC should lead to a better understanding of what drives costs and,by extension,what changes are necessary to reduce costs.Unnecessary activities that do not add value to services can be identified and eliminated.Further ABC is feasible in an academic library and that much can be gained from the process of analyzing activities.However,more work needs to be done in terms of designing accounting and other information systems to capture cost and activity transaction data in a more routine and disaggregated form for ABC analysis.

The Difficulties and Obstacles of Socialized Service in University Library

University library plays an important role in serving all lecturers and students as it is a place where books and other information resources are collected and gathered for the purposes of reading and reference.As time goes by,university libraries have gradually open to the public to fully make use of its function as an educational and social platform.The socialized service of university library has the advantages of promoting cultural virtue and moral integrity to the public.However,there remain many issues during the development of socialized service in the university library.Besides,analyzing the difficulties and obstacles faced in socialized services of the university library,this paper aims to provide countermeasures to solve the problems.

Research on the Status Quo and Countermeasures of Socialized Service Based on University Library

With the continuous improvement of China’s social and economic level,education,especially college education,has been highly valued by people and has achieved certain results.For the development of colleges and universities,library construction is an important part of it and to a certain extent promotes the stable development of colleges and universities.Judging from the actual development of domestic university libraries,many university libraries have gradually entered the path of socialized service.Due to the profound influence of traditional education mode and test-oriented education concept,many university libraries in China are currently developing socialization.There are some problems that need to be solved in the service work process.The existence of these problems makes many domestic university libraries unable to play their own roles and individual values,and it also seriously affects the rapid development of China’s college education.Based on this situation,the author makes an in-depth analysis and discussion on the status quo and optimization strategies of the socialization service of university libraries in China,hoping to provide reference for the social service work of college libraries nationwide.

Improving the Service Level of University Library by Using Micro-Blog and WeChat

In order to improve the service level of the University Library and increase the utilization rate of the students' libraries, the domestic libraries began to use micro-blog and WeChat. The use of micro-blog and WeChat is in line with the characteristics of college students and can improve the service level of University libraries effectively. In this article, I will start with introducing micro- blog and WeChat, briefly describe the current situation of using micro-blog and WeChat in university libraries, and the measures to improve the service level of university libraries by using micro-blog and WeChat.

Based on the Construction of University Library and the Evaluation of Space Service Quality

In order to strengthen the construction of university library,promote the sustainable development of university library,and provide a good library space environment for university students,this paper expounds the quality evaluation of university library by establishing the evaluation index of space service quality,and puts forward the ways to improve the service quality of University Library for reference.

The college students' response to customized information services based on Library2.0 technologies at universities in Nanjing

Through a questionnaire survey of students’ response from 6 universities in Nanjing, this paper aims to determine their varying degrees of satisfaction about the customized information service based on Library2.0 technologies. In so doing, the authors carefully examined the data collected from the returned questionnaires about such key issues as the students’ perceptions about the customized information service via a Library2.0platform, self-initiated use experience of such a mechanism, their achieved information searching results vis-à-vis their expectations, etc. In addition, the authors also made a comparative study between information providers(i.e. librarians) and information consumers(i.e. students) at Chinese and American academic libraries.

国内外Living Library实践与理论特点研究

作为一种新型服务理念与服务方式,Living Library在国内外发展大不相同。实践活动上,国外Living Library活动规模大、主题广、承办机构多样、活动成效显著;国内Living Library活动开展相对较少,主题窄而专业。理论研究中,国外Living Library重实践推广,研究分散;国内Living Library起步晚,研究角度相对丰富。

Human Library在高校图书馆发展模式探讨

作为一种新颖的图书馆服务模式,Human Library在国内外得到了快速发展。本文通过对Human Library在高校图书馆应用现状的研究分析,从管理层、应用层和虚拟层3个层面探讨了其在高校图书馆的发展模式。

高校图书馆学科服务的新模式——“living library”在学科服务中的应用

本文通过对近几年来国内外兴起的一种全新服务方式与理念"living library"的介绍与阐述,分析阐述了国内外"livinglibrary"的发展现状及其社会效应,从中得到启示,提出应将"living library"的服务模式,充分应用到高校图书馆学科服务中去,以更加开放的形式与资源,加强读者之间的沟通与交流,开创学科服务模式的新亮点。

Living Library对大学图书馆服务创新的启示

对近几年国内外兴起的一种全新的图书馆服务方式与服务理念Living Library进行了全面介绍与阐述。分析了国内外的发展趋势及其社会效应,以及对我国大学图书馆服务创新的启示,提出了Living Library的服务模式,是我国大学图书馆构建学习与科研、创新与分享、文化与传承、静态与互动的知识文化环境与交流平台的良好发展契机。

基于Living Library的图书馆服务方式探讨

真人图书馆(Living Library)是由特定的人担任Living Book与读者交流分享知识和智慧的服务方式,其核心理念是让用户服务用户。为推动图书馆服务创新与发展,本文详细分析了Living Book的特点、服务理念和服务流程,采取文字描述与图表分析相结合的方式对基于Living Book的图书馆服务模式进行了全面构建。借鉴Living Library理念,图书馆可以构建新型的参考咨询服务、虚拟社区服务、隐性知识服务、阅读疗法服务,达到提高图书馆现代化服务水平的目的。

Living Library与高校图书馆学科化服务

介绍了Living Library的运行模式及特点,分析了高校图书馆利用Living Library开展学科化服务的优势,提出了借鉴Living Library推动高校图书馆学科化服务发展的具体措施。

大学生Human Library服务需求实证研究——以济宁学院图书馆为例

文章以济宁学院在校大学生Human Library服务需求问卷调查统计数据为依据,通过分析大学生对Human Library服务的认知度、参与度和期望度,发现Human Library服务中存在认知不足、真人书上架时间短、可持续性差等问题,提出加大宣传、挖掘有价值真人书、做好后期保存工作、构建嵌入式服务模式等解决途径及创新措施。

基于Living Library的高校图书馆嵌入式学科服务研究

Living Library是近年来高校图书馆界兴起的一种全新的服务方式,具有主动创新和协作沟通的功能,成为高校图书馆嵌入式学科服务的一个新亮点。通过分析嵌入式学科服务面临的问题,并基于Living Library活动的特点、核心理念,介绍了Living Library对高校图书馆开展嵌入式学科服务的推动作用。在此基础上,提出了Living Library融入嵌入式学科服务的具体措施。

基于MyLibrary的高校数字图书馆个性化门户服务研究

在对比分析国内外高校图书馆MyLibrary个性化信息服务应用现状的基础上,结合MyLibrary系统的自身特点和国内高校图书馆个性化服务门户存在的主要问题,构建了一个基于MyLibrary的可扩展的高校数字图书馆个性化门户服务框架。该框架除了具有基本的资源定制功能外,还进一步完善了用户个性化服务功能,并扩展了馆员服务功能,旨在通过该框架的设计,探讨国内高校数字图书馆个性化门户服务的应用前景与发展趋势,以期促进高校数字校园个性化服务门户的建立与应用。