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制造商-客户关系对制造商服务化进程的影响:基于资源依赖理论 被引量:4
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作者 李靖华 朱文娟 毛俊杰 《商业研究》 CSSCI 北大核心 2013年第10期88-95,共8页
在制造商服务化进程日趋加剧的背景下,集成解决方案提供商的成长却面临着制造商-客户关系资源依赖的现实瓶颈。基于国内外集成解决方案、资源依赖理论两方案的研究成果,本文提出基于制造商-客户关系资源依赖的制造商服务化进程影响机制... 在制造商服务化进程日趋加剧的背景下,集成解决方案提供商的成长却面临着制造商-客户关系资源依赖的现实瓶颈。基于国内外集成解决方案、资源依赖理论两方案的研究成果,本文提出基于制造商-客户关系资源依赖的制造商服务化进程影响机制模型及其假设。一是从组织外部视角研究制造商服务创新问题,二是应用资源依赖理论解释趋于纯市场关系的组织行为。这为更好地解释我国制造商服务化进程中的现实问题提供了独特的思路,也为后续的定量研究奠定了理论基础。 展开更多
关键词 集成解决方案 客户关系 资源依赖理论 制造商服务化
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Innovations of subject service in National Science Library,Chinese Academy of Sciences and the implications
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作者 CHU Jingli 《Chinese Journal of Library and Information Science》 2008年第Z1期139-146,共8页
Looking at the development of subject librarians and subject services in Chinese libraries during the past decade,this paper highlights the innovative concepts and practices of subject librarians in National Science L... Looking at the development of subject librarians and subject services in Chinese libraries during the past decade,this paper highlights the innovative concepts and practices of subject librarians in National Science Library(NSL),Chinese Academy of Sciences(CAS).After a two-year trial period,NSL,CAS,with 39 full-time subject librarians,has begun to provide personalized,subject-specific,and knowledge-based services to the end-users since 2006.Such a practice manifests that subject librarians and subject services should be embedded into the research process and working environment.And,the subject service should be made available to the users beyond the space restriction and time limit,and finally create a congenial environment for users.Librarians should develop new expertise to offer the user-oriented service,changing the role from book keepers to research instructors,advisors,even chief information officer(CIO)or chief knowledge officer(CKO). 展开更多
关键词 Subject librarian Subject service user service Information environment
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