Value Creation for the After-Sales Services： Organizational and Strategic Perspectives

As a part of the product development process, the after-sales services are not only a source of innovation, but also they benefit from value creation through new managerial methodologies for the achievement of competitive advantage and customer satisfaction. The objective of the paper is to further understand value creation for the after-sales services. We present the case of the creation of a new business for the after-sales services for the entrance into a new market. The new business is created by two gurus in the aerospace industry. A typology of guidelines is derived, based on organizational and strategic perspectives, for the after-sales services value creation and the guidelines for the creation of a new business as well as for the entrance of into a new market are presented.

3M Strengthening After-sales Service

The rapid rise and development of the computer industry in China has promoted the production of and demand for computer diskettes. China, with over 30 diskette production lines and an annual production of 2 billion diskettes, including some for export, has become the biggest diskette producing country in the world. However, imported diskettes, especially high grade brands, enjoy a good market here. That’s why many world renowned diskette

基于Web Services的语义异构数据集成设计与实现

高校在信息化建设过程中积累了大量异构、异质的数据源,如何将这些异构数据源中相关的数据资源进行有效整合是当前急需解决的问题。为此,提出了一种新的基于Web Services的异构数据集成解决方案,利用Web Services技术在异构数据集成中的优势,采用虚拟数据库法设计思想,通过设计领域字典表及字段映射表,有效地解决了异构数据集成中最难解决的语义异构问题,并从数据模型转换、全局查询等方面阐述了该方案的可行性。实验结果表明,该方案具有可用性和高效性。

基于Web Services的数字气田生产监控系统结构设计与实现

数字气田的生产监控趋向于跨系统、跨网络、跨平台的松耦合异构分布式系统发展,而传统的分布式计算技术已不能满足这种需求；为此,进行了Web Services分布式计算技术在数字气田生产监控系统结构中的研究设计；通过此系统为数字气田生产建立了基于Web Services的监控平台,从而将移动终端系统、远程Web调用、远程生产集中监控结合在一起,实现了数字气田生产监控信息的有效整合。

基于Web Services的数字气田生产监控系统结构设计与实现

数字气田的生产监控趋向于跨系统、跨网络、跨平台的松耦合的异构分布式系统发展,而传统分布式计算技术已不能满足这种需要,为此,进行了WebServices分布式计算技术在数字气田生产监控系统体系结构中的研究设计。通过此系统将移动终端系统、远程Web调用、远程生产集中监控统一起来,为数字气田生产监控搭建了一个基于WebServices的系统平台。

Probe on Network-based Collaborative Maintenance Model for After-sales Equipment

In order to make equipment run safely, economically and continuously, some new maintenance models were put forward to improve the equipment after-sale maintenance service, such as E-maintenance, third-party maintenance, etc. To certain extent, the models solved the problem of the distance between the manufacturer and customer and the dispersion of the maintenance technologies, however, those resources are still widely distributed and do not collaborate efficiently. In this paper, a network-based collaborative maintenance service model was proposed for after-sales equipment to solve the problem of maintenance resources integration. Concretely, equipment designers, maintainers, spare parts suppliers and maintenance experts were grouped together to establish dynamic alliance. The leader of the alliance is the manufacturer under guaranty period or equipment user exceeding the guaranty period. The process of maintenance service was divided into three stages which are fault diagnosis, maintenance decision and maintenance implementation. The sub-alliances were established to carry out maintenance work at each stage. In addition, the business process of network-based collaborative maintenance was analyzed and collaborative business system for equipment＇s after-sales collaborative maintenance service was designed. In the end, an informational economics model of network-based collaborative maintenance was established to demonstrate the effectiveness of this maintenance model.

A Service Selection Approach Based on Availability-Aware in Mobile Ad Hoc Networks

Service composition is considered to be an effective way for resource sharing and node collaboration in Mobile Ad hoc NETworks (MANETs) environment.In order to improve the reliability and shorten the response time of composite services,this paper first analyzes the node environments and network environments that affect the component services' availability,and then proposes an Environment-aware Quantitative Evaluation Model for Service Availability (EQEM-SA).In addition,based on EQEM-SA,a service field concept is proposed as well as the availability attenuation equation,where the availability value is considered as the field strength.Then the service selection approach based on service field model is presented.The effectiveness of the proposed approach is illustrated and compared with related references,and the results of experimental evaluations indicate that our approach significantly reduces the failure rate and shortens the service delay.

Empirical Validation of Key-Factors of Connected Remote Services

Based on an exploration of key-factors of connected remote services(CRS)by means of a qualitative study among German automotive customers,this study operationalizes the phenomenon.The definition of CRS as service innovation captures the special particularity of connectedness as attribute,providing simultaneous connectivity of customers to a service object(e.g.car),and a service provider(e.g.dealer and car manufacturer).The measurement model is conceptualized as a second-order formative construct defining the five key-factors:convenience,connectedness,comfort,safety,and reliability as first-order reflective constructs as identified in the prior qualitative study.The scale validation was undertaken at the first-and second-order levels.The result confirms the five distinct first-order measurement models.At the second-order level,a multiple indicators and multiple causes(MIMIC)model was employed to assess the validity of the formative measurement model.The operationalization confirms the distinctness of the five CRS key-factors.Further,the results suggest that four of five key-factors significantly contribute to the overarching construct of connected remote services,with safety and connectedness being the most important contributors and comfort to be shown as not significant.The confirmed concept of CRS will provide future research with a basis to explore different impacts of CRS use,e.g.in the context of technology acceptance and intentional customer behavior.

Web Services的数字油田生产监控系统设计

在数字油田生产监控系统结构中建立监控平台,将移动终端系统、远程Web调用、远程生产集中监控结合在一起,实现了数字油田生产监控信息的有效整合。

双重“去政治化”:农村养老服务过密化及其解释

强化农村养老服务是我国积极应对人口老龄化的重要举措。当前,农村养老服务呈现出内容、规则和方式等多维度的过密化,陷入“有增长、无发展”的过密化陷阱。过密化产生于行政系统和自治系统的双重“去政治化”。打破过密化陷阱的关键在于强化基层组织体系自主性,通过保障其接点位置,实现养老服务国家性和社会性的有机统一。

长江南京以下深水航道野外观测数据服务平台建设

为提升深水航道数据资源的采集、融合、分析及应用能力,在南京长江深水航道水沙环境与工程安全交通运输行业野外科学观测研究基地进行长江深水航道野外观测数据服务平台建设。服务平台采用B∕S架构,通过物联网、分布式建构等技术手段结合常用网络传输协议连接各数据集群,实现多源异构历史资料的整合与治理、实时监测数据的接入和第三方数据的聚合,开发了数据门户、水运一张图、工程专题、监测大屏、水位预测等专题应用。平台建设实现了以深水航道为主题的数据聚合与共享。

制造型企业服务转型背景下全域数字化服务场景创新研究——以格力电器为案例

传统制造型企业在应用数字技术创新服务场景中,面临技术应用不到位、技术与服务场景融合不足以及难以监测全服务周期的突出问题。通过文献梳理,本文基于全域营销、数字化赋能及服务场景创新相关理论,构建制造型企业全域数字化服务场景创新模型,提出创新策略与路径,最后通过案例研究,为企业实现数字化服务场景的更新与迭代,驱动商业价值创造提供实践建议与参考。

地理信息智能技术发展分析

进入21世纪,智能化成为科技革命发展的主要方向,大数据、物联网、云计算和人工智能等技术更与各行各业加速融合,一个领域如果缺乏对智能的认知和实践,未来可能会在发展中没有足够动力。地理信息是时空框架的描述者、建立者与服务者,在多领域信息融合、无人化导航服务中,发挥着重要作用。本文从系统理论、高精度时空基准、全域感知、智能处理、高清刻画表达、智慧服务6个方面,梳理了地理信息相关智能技术,对比了国内外发展现状与差距,总结竞争发展的焦点,为地理信息领域智能化发展提供参考和借鉴。

图书馆服务乡村文化振兴的优势、功能及策略研究

基于国家乡村振兴战略,从图书资源、阅读环境、服务队伍、服务理念、文化活动等方面分析图书馆在服务乡村文化振兴进程中的优势,探讨图书馆服务乡村振兴应该关注的重点领域,并针对图书馆在服务乡村文化振兴过程中面临的资源配备不足、服务覆盖面有限、专业人才缺乏、资金支持不足及乡村阅读意识薄弱等问题给出可持续发展策略,以期能为国家乡村文化振兴贡献力量。

基层治理中行政与自治耦合的路径——“场域—惯习”框架下J街道社会工作服务中心的实践分析

行政与自治在长期的博弈中走向耦合是基层治理现代化的应然选择,而实现行政与自治耦合的路径探析尚不充分。J街道社会工作服务中心的实践蕴含行政与自治耦合的行为逻辑,通过构建“场域—惯习”框架分析其作用逻辑发现:行政属性赋能、自治属性嵌入的社会工作服务中心,使社区治理场域中“规则”“利益”“关系”场域发生变化,形塑“行政任务对接居民需求”“规范议事协商”“多元联合共治”的惯习。与此同时,社会工作服务中心通过培育主体“认同归属”“契约责任”惯习,重塑“熟人社区”,形成全方位规范制度。社会工作服务中心的本体属性和工作机制为实现行政与自治耦合、推动我国基层治理现代化提供了有益参考。

社区嵌入式养老机构发展路径探析——基于“场域-行动”分析视角

养老机构嵌入社区是推动专业机构向社区延伸,整合社区存量资源,健全社区养老服务供给网络的有效途径。从“场域-行动”分析视角对社区嵌入式养老机构的发展路径展开考察,发现在养老机构嵌入发展的过程中,社区中的“地理场域”“科层场域”“文化场域”“服务场域”“对象场域”共同构成了养老机构嵌入社区的多维“场域”要素。依据不同场域的特性和规约,养老机构采取了场景式嵌入、自主式嵌入、建构式嵌入、协同化嵌入和精准化嵌入的行动策略,映射出政府、社区、机构、居民之间良性互动和合作共治的可行性。

长江流域水源涵养服务价值及其空间转移评估

水源涵养服务价值在不同区域之间的转移是流域上下游之间进行横向生态补偿需要考虑的关键内容。然而,水源涵养服务价值的转移依赖于流域的水文循环路径和河流的水量输送。现有的生态系统服务价值转移量评估方法缺乏对水源涵养服务转移中水文特征的描述,评估结果的合理性有待加强。针对此问题,从转移方向和转移路径2个方面改进断裂点-场强模型,通过引入河流方向系数判断流域上下游以及干支流地区之间的水力联系,在水源涵养服务转移评估中考虑河流的水文特征,并在长江流域应用,提高评估结果的合理性与可用性。结果表明,2020年长江流域水源涵养量为11 538.45亿m3,水源涵养服务的价值量为11 953.83亿元。相比现有模型的评估结果,研究改进的断裂点-场强模型突出了水源涵养服务价值从流域上游向下游转移的特征、增加了转移强度和范围。长江流域水源涵养服务价值的转出量由大到小依次为:四川>江西>湖南>贵州>湖北>安徽>重庆>云南>浙江>青海>陕西>广西>西藏>河南;各省份水源涵养服务价值的转入量由大到小依次为:云南>安徽>湖北>重庆>江苏>湖南>四川>上海>西藏。

长期运行引水隧洞开裂衬砌受力影响规律与承载特性

衬砌裂缝是引水隧洞中常见的病害之一,衬砌开裂会对隧洞衬砌承载力和安全性造成不同程度的影响。以长期服役的东江水源工程引水隧洞衬砌为研究对象,通过现场检测确定了全洞段裂缝的产状、分布规律和开裂特征。利用ANSYS软件中的软弱薄层单元,建立了开裂衬砌的三维数值模型,得出贯穿型纵向裂缝的位置变化对衬砌结构安全性的影响,系统分析了衬砌的承载特性。结果表明,衬砌开裂条件下,衬砌结构局部开裂区的安全系数降低最为显著,尤其是拱肩位置的裂缝对结构的危害程度远大于边墙、拱顶裂缝;另外,裂缝的产生会对其他未开裂部位的受力特性及稳定性产生影响。数值模拟结果良好地体现了裂损衬砌对隧洞结构的影响规律,与现场检测结果一致,为长期服役下隧洞结构病害防治提供了参考。

浅谈图书馆在医学领域开展嵌入式服务的现状和前景

在大数据和数字医院建设的时代背景下,传统图书馆的作用被削弱,医学领域嵌入式图书馆形态成为研究热点。本文阐述了医学领域嵌入式馆员的由来和现状,嵌入式服务在医学领域开展的作用和方式,目前存在的短板和前景。揭示嵌入式服务模式是医学领域图书馆转型的重要机遇和挑战,是提高图书馆核心竞争力和医院综合实力的双赢之举。

基于BDS的田野文物信息化系统设计与应用

针对河南省田野文物保护信息化程度低、保护难度大等现状,设计了一种集移动端和Web管理端为一体的田野文物保护信息化服务系统。系统依托北斗位置服务、WebGIS、高精度定位便携设备等技术,采用MD5和儒略日结合的加密登录方法,保证系统安全性;具有精准定位、多源数据融合、动态可视化等功能,通过高精度定位便携设备,利用HNCORS获取差分数据进行定位解算,从而获得高精度位置信息。该系统已成功应用于河南省田野文物信息化工作中,有效解决了田野文物信息化程度低问题,为切实做好文物保护工作,提供了基础性的技术支撑。