Value Creation for the After-Sales Services： Organizational and Strategic Perspectives

As a part of the product development process, the after-sales services are not only a source of innovation, but also they benefit from value creation through new managerial methodologies for the achievement of competitive advantage and customer satisfaction. The objective of the paper is to further understand value creation for the after-sales services. We present the case of the creation of a new business for the after-sales services for the entrance into a new market. The new business is created by two gurus in the aerospace industry. A typology of guidelines is derived, based on organizational and strategic perspectives, for the after-sales services value creation and the guidelines for the creation of a new business as well as for the entrance of into a new market are presented.

3M Strengthening After-sales Service

The rapid rise and development of the computer industry in China has promoted the production of and demand for computer diskettes. China, with over 30 diskette production lines and an annual production of 2 billion diskettes, including some for export, has become the biggest diskette producing country in the world. However, imported diskettes, especially high grade brands, enjoy a good market here. That’s why many world renowned diskette

Technical Requirements and System Architecture of IPTV Services

Delivering IPTV services entails a complex integration of a variety of industries as well as the support of network,computer,and image processing technologies. That is to say,the IPTV architecture should carry a myriad of services and technologies. In light of current telecom/TV status,the IPTV architecture can be set up on the convergence of the three networks to deliver comprehensive services and make Live TV,TV on Demand (TVOD),and Time-shifted TV services accessible on one platform. It also supports local and cross-regional user and service certification,provides EPG and smooth TV images and guarantees secured content as well.

Nonfarm employment, agricultural machinery service purchase and agricultural production efficiency:An empirical study based on China's major wheat-producing areas

Based on the cross-sectional data of the survey conducted in China's main wheat producing areas at the end of 2019,this paper uses the translog production function model to estimate agricultural technical efficiency,and studies the relationship between nonfarm employment,agricultural machinery service purchase and agricultural production efficiency.The results show that the household non-agricultural employment ratio and non-agricultural income have a significant positive impact on the purchase of agricultural machinery services.In addition to the effect of scale efficiency,non-agricultural employment does not have a significant impact on agricultural technical efficiency,and labor transfer does not have a significant negative impact on agricultural production.

Probe on Network-based Collaborative Maintenance Model for After-sales Equipment

In order to make equipment run safely, economically and continuously, some new maintenance models were put forward to improve the equipment after-sale maintenance service, such as E-maintenance, third-party maintenance, etc. To certain extent, the models solved the problem of the distance between the manufacturer and customer and the dispersion of the maintenance technologies, however, those resources are still widely distributed and do not collaborate efficiently. In this paper, a network-based collaborative maintenance service model was proposed for after-sales equipment to solve the problem of maintenance resources integration. Concretely, equipment designers, maintainers, spare parts suppliers and maintenance experts were grouped together to establish dynamic alliance. The leader of the alliance is the manufacturer under guaranty period or equipment user exceeding the guaranty period. The process of maintenance service was divided into three stages which are fault diagnosis, maintenance decision and maintenance implementation. The sub-alliances were established to carry out maintenance work at each stage. In addition, the business process of network-based collaborative maintenance was analyzed and collaborative business system for equipment＇s after-sales collaborative maintenance service was designed. In the end, an informational economics model of network-based collaborative maintenance was established to demonstrate the effectiveness of this maintenance model.

基于Web Service的远程培训系统研究与设计

本文在分析了WebService体系结构的基础上,针对当前远程培训系统存在的一些缺陷如:系统交互性差、子模块与子模块间的集成度低、不同平台上的数据难以共享等,研究并给出了一个基于WebService,使用ASP.NET和ADO.NET技术在.NETFramework下开发和集成远程培训系统的设计方案。

Modern services and China’s economic transformation

Development of a modern service industry must be accelerated if China’s economic growth pattern is to be transformed and its industrial structure upgraded. For a long time, China’s modern services have been backward and played an insignificant role in the national economy. Sluggish growth of modern services is particularly dragging on China’s otherwise surging economic and social development; and it puts a strain on industrial restructuring and efforts to build a prosperous and harmonious socialist society. This paper sheds light on outstanding issues concerning the role of China’s modern services in various arenas, including transforming the economic growth pattern, improving economic structuring, upgrading the industrial structure, facilitating technological progress and spurring changes in the employment structure. Based on in-depth analysis, this essay proposes policies and countermeasures for the promotion of modern services.

Empirical Validation of Key-Factors of Connected Remote Services

Based on an exploration of key-factors of connected remote services(CRS)by means of a qualitative study among German automotive customers,this study operationalizes the phenomenon.The definition of CRS as service innovation captures the special particularity of connectedness as attribute,providing simultaneous connectivity of customers to a service object(e.g.car),and a service provider(e.g.dealer and car manufacturer).The measurement model is conceptualized as a second-order formative construct defining the five key-factors:convenience,connectedness,comfort,safety,and reliability as first-order reflective constructs as identified in the prior qualitative study.The scale validation was undertaken at the first-and second-order levels.The result confirms the five distinct first-order measurement models.At the second-order level,a multiple indicators and multiple causes(MIMIC)model was employed to assess the validity of the formative measurement model.The operationalization confirms the distinctness of the five CRS key-factors.Further,the results suggest that four of five key-factors significantly contribute to the overarching construct of connected remote services,with safety and connectedness being the most important contributors and comfort to be shown as not significant.The confirmed concept of CRS will provide future research with a basis to explore different impacts of CRS use,e.g.in the context of technology acceptance and intentional customer behavior.

Agriculture and Technical Cooperation： Nelson Rockefeller and the Work of AIA in Brazil （ 1946-1961 ）

It aims to analyze the work of American International Association for Economic and Social Development （AIA）, a philanthropic agency founded by Nelson Rockefeller, between 1946 and 1961 in Brazil. Aiming to promote better standards of living to the Latin American rural population, AIA is merged in a historical context of increasing US economic and politic influence over Latin America and Brazil, diffusing and adapting US technical assistance programs to local contexts. However, this research developed the idea of an intense process of political negotiation, including resistance from Brazilian political staff. Also, there were many difficulties in adapting these programs to the local context, leading to constant reorganization of the AIA＇s work in Brazil.

国家科技报告服务系统用户调查及服务优化策略研究

针对国家科技报告服务系统目前服务存在的问题,提出相关优化对策,以推动科技报告实现价值最大化。基于科技报告服务业务实践,结合5R营销理论,通过问卷调查获取用户关联、用户体验、用户需求等一手数据,识别服务优化关键问题。调研显示,用户对NSTRS总体使用感受较好、认可度较高,但在系统性能、资源获取与整合、服务细化等方面仍有很大提升空间。以用户为中心,从加强用户关联提升系统知晓度、响应用户需求提升用户感受、建立良性互动关系强化用户认可3个层次构建NSTRS服务优化方案,为深化服务促进科技报告传播提供参考。

新增医疗服务价格项目管理政策回顾、实施难点及建议

比较各地新增医疗服务价格项目管理方案和主要做法,发现各地新增价格项目受理未区分难度、消耗和缓急,未明确绿色通道和加收情形;新增价格项目将耗材打包收费,难以客观体现技术劳务与设备物耗贡献;新增医疗服务价格项目要素不统一,影响区域间医院价格管理效果评价;新增价格项目成本测算表构成与计算口径各异,影响区域间数据的比较;价格政策执行情况检查结果与新增价格项目管理之间缺乏有效协同衔接。建议整合现行政策文件,出台国家新增医疗服务价格项目管理指导意见;公立医院要响应临床需求,加强新增价格项目申报、成本测算、执行情况管理,促进医疗技术创新发展和临床应用。

扎根理论视角下安全生产责任保险事故预防功能发挥研究

作为安全生产社会治理体系的重要制度设计之一,安全生产责任保险借助社会专业力量防范化解事故风险,是安全生产工作理念实现从“管理”到“治理”的重要推手。为解决现阶段安全生产责任保险推行过程中事故预防功能发挥不显著这一问题,采用扎根理论探究了事故预防技术服务落实不到位的成因机制,包括参与主体内生动力不足、服务覆盖范围不全面、联动协调机制不健全、监管反馈工作未闭环以及规范性文件保障不坚实5个相互关联的主范畴,并通过差异显著性检验验证了主范畴的提炼效果。最后,提出深化宣传、拓宽范围、加强联动、定期评价、严格奖惩与完善标准6项措施建议,旨在推动安全生产责任保险从被动事后赔付向主动风险防控转变。

基于“放管服”改革珠江流域水行政“审、批分离”的探索研究

为深入贯彻“放管服”改革,珠江流域各级水行政主管部门积极探索尝试“审、批分离”。结合珠江流域“审、批分离”试行情况,对比分析了现行审批模式和“审、批分离”模式,对比发现“审、批分离”能提高审批质量和审批效率并降低廉政风险。总结了目前“审、批分离”存在的问题,并结合“放管服”改革的要求提出了改进措施建议,为探索推进“审、批分离”提供有益的工作探讨与借鉴。

科教融汇理念下基于技术服务的高素质技术技能人才培养实践研究

为了更好地满足产业转型升级背景下企业创新技术发展需求,促进科研与教学的联动性,针对目前高职开展科教融汇载体不清晰、机制不畅通、实施路径不适用等问题,提出高职院校与企业深入合作开展技术服务,构建“项目驱动、任务分解、能力培养、岗位胜任”的高素质技术技能人才培养模式,探索以项目研制过程融入人才培养过程的实施路径,培养与项目任务相匹配、与高技能工作岗位相适应的高素质技术技能人才。

从生成式人工智能到通用人工智能:赋能图书馆知识服务模式创新

[目的/意义]AI技术的发展为图书馆知识服务带来巨大的变革和机遇。研究基于通用人工智能的知识服务理论基础、体系框架和应用前景,可以为知识服务领域提供新的研究思路和实践参考。[方法/过程]从生成式人工智能向通用人工智能演进的动态视角分析AI赋能图书馆知识服务的研究现状,构建以生成式人工智能和通用人工智能作为技术基座的图书馆知识服务体系框架,探讨基于通用人工智能的图书馆知识服务发展趋势。[结果/结论]随着人工智能技术的持续发展,未来通用人工智能必将在图书馆知识服务中取得广泛应用,有助于为用户提供更加便捷、准确和个性化的知识服务,深化图书馆知识服务价值和能力,推动知识服务理论研究和实践应用进入快速发展时代。

高等职业院校科技成果转化工作的思考

从教育质量、成果转化率、社会责任、校外实践四个方面讨论了高等职业院校科技成果转化工作的意义。就建立成果转化体系、成果转化基金、成果转化平台和加强宣传推广四个方面为高等职业院校科技成果转化工作提出了建议思路和举措,以期为国内同类高等职业院校的科技成果转化工作提供参考。

面向科技情报服务的内容安全关键技术体系研究

保障内容安全是做好科技情报服务的重要基础工作。开展面向科技情报服务的内容安全关键技术体系研究,对于保障科技信息资源内容安全、提供优质科技情报服务具有重要意义。针对科技情报服务全过程面临的内容安全防护需求,提出了以内容比对数据等基础保障为支撑,涵盖内容安全审核、开源风险监测、智能监控预警3个维度的内容安全关键技术体系,设计并研发了相关的内容安全防护功能。该研究可为提升科技情报服务全过程内容安全管理水平和效率提供参考借鉴。

服务型制造技术能力和服务能力动态演化研究

服务型制造是制造业转型升级的重要方向之一。然而,许多企业只是片面地开发服务业务,并未意识到服务型制造中服务对产品深层次的依赖;且现有研究大多从静态和线性的角度探讨制造企业技术能力与服务能力之间的关系。基于系统演化的思维,对服务型制造企业技术能力与服务能力进行动态仿真研究,得出如下结论:①随着技术知识和服务知识的积累,技术能力和服务能力呈现出边际递增的总趋势;②技术能力和服务能力的相互作用,使企业能力得到进一步整合,促进了服务型制造能力的建构与快速提升;③随着制造企业服务能力的不断积累,聚焦客户需求和市场知识的服务业务优势逐渐显现,并逐步取代产品业务,成为企业利润的主要来源。