In the last decade, technical advancements and faster Internet speeds have also led to an increasing number ofmobile devices and users. Thus, all contributors to society, whether young or old members, can use these mo...In the last decade, technical advancements and faster Internet speeds have also led to an increasing number ofmobile devices and users. Thus, all contributors to society, whether young or old members, can use these mobileapps. The use of these apps eases our daily lives, and all customers who need any type of service can accessit easily, comfortably, and efficiently through mobile apps. Particularly, Saudi Arabia greatly depends on digitalservices to assist people and visitors. Such mobile devices are used in organizing daily work schedules and services,particularly during two large occasions, Umrah and Hajj. However, pilgrims encounter mobile app issues such asslowness, conflict, unreliability, or user-unfriendliness. Pilgrims comment on these issues on mobile app platformsthrough reviews of their experiences with these digital services. Scholars have made several attempts to solve suchmobile issues by reporting bugs or non-functional requirements by utilizing user comments.However, solving suchissues is a great challenge, and the issues still exist. Therefore, this study aims to propose a hybrid deep learningmodel to classify and predict mobile app software issues encountered by millions of pilgrims during the Hajj andUmrah periods from the user perspective. Firstly, a dataset was constructed using user-generated comments fromrelevant mobile apps using natural language processing methods, including information extraction, the annotationprocess, and pre-processing steps, considering a multi-class classification problem. Then, several experimentswere conducted using common machine learning classifiers, Artificial Neural Networks (ANN), Long Short-TermMemory (LSTM), and Convolutional Neural Network Long Short-Term Memory (CNN-LSTM) architectures, toexamine the performance of the proposed model. Results show 96% in F1-score and accuracy, and the proposedmodel outperformed the mentioned models.展开更多
With the popularity of mobile intelligent terminal, user comments of App software is viewed as one of the research interests of social computing. Faced with the massive App software, most users usually view the other ...With the popularity of mobile intelligent terminal, user comments of App software is viewed as one of the research interests of social computing. Faced with the massive App software, most users usually view the other users’ comments and marks to selecting the desired App software. Due to the freedom and randomness of the network comments, the inconsistence between the user’s comment and mark makes it difficult to choose App software. This paper presents a method by analyzing the relationships among user’s comment information, the user’s mark and App software information. Firstly, the consistency between user’s comment information and App software information is judged. Then, through analyzing the grammar relationships among the feature-words, adverbs and the feature-sentiment-words in App software’s feature-sentimentword- pairs, the user’s emotional tendency about App software is quantified quantified combining with the dictionary and the network sentiment words. After calculating the user’s comprehensive score of App software, the consistency of App software’s user comment is judged by comparing this score and the user’s mark. Finally, the experimental results show that the method is effective.展开更多
As the evolution of mobile technology, mobile devices have become an essential tool in people＇s daily life. Moreover, with the rapid growth of Internet and mobile networks, people can easily access various services p...As the evolution of mobile technology, mobile devices have become an essential tool in people＇s daily life. Moreover, with the rapid growth of Internet and mobile networks, people can easily access various services provided by mobile platforms. Many services can be executed on the mobile devices with various mobile applications launched to mobile platforms. People can choose what they like to install in their mobile devices and hence make their life more convenient, entertaining, and productive. However, there are too many mobile applications for users to choose. The goal of this research is to propose a methodology which can recommend top-N lists for mobile applications. A comment correlation matrix is proposed. Furthermore, a recommendation algorithm for mobile applications based on user comments and key attributes is built. With the proposed method, it outperforms Google play and is closer to user real feelings.展开更多
文摘In the last decade, technical advancements and faster Internet speeds have also led to an increasing number ofmobile devices and users. Thus, all contributors to society, whether young or old members, can use these mobileapps. The use of these apps eases our daily lives, and all customers who need any type of service can accessit easily, comfortably, and efficiently through mobile apps. Particularly, Saudi Arabia greatly depends on digitalservices to assist people and visitors. Such mobile devices are used in organizing daily work schedules and services,particularly during two large occasions, Umrah and Hajj. However, pilgrims encounter mobile app issues such asslowness, conflict, unreliability, or user-unfriendliness. Pilgrims comment on these issues on mobile app platformsthrough reviews of their experiences with these digital services. Scholars have made several attempts to solve suchmobile issues by reporting bugs or non-functional requirements by utilizing user comments.However, solving suchissues is a great challenge, and the issues still exist. Therefore, this study aims to propose a hybrid deep learningmodel to classify and predict mobile app software issues encountered by millions of pilgrims during the Hajj andUmrah periods from the user perspective. Firstly, a dataset was constructed using user-generated comments fromrelevant mobile apps using natural language processing methods, including information extraction, the annotationprocess, and pre-processing steps, considering a multi-class classification problem. Then, several experimentswere conducted using common machine learning classifiers, Artificial Neural Networks (ANN), Long Short-TermMemory (LSTM), and Convolutional Neural Network Long Short-Term Memory (CNN-LSTM) architectures, toexamine the performance of the proposed model. Results show 96% in F1-score and accuracy, and the proposedmodel outperformed the mentioned models.
基金This research is sponsored by the National Science Foundation of China No. 60703116, 61063006 and 61462049, and the Application Basic Research Plan in Yunnan Province of China No. 2013FZ020.
文摘With the popularity of mobile intelligent terminal, user comments of App software is viewed as one of the research interests of social computing. Faced with the massive App software, most users usually view the other users’ comments and marks to selecting the desired App software. Due to the freedom and randomness of the network comments, the inconsistence between the user’s comment and mark makes it difficult to choose App software. This paper presents a method by analyzing the relationships among user’s comment information, the user’s mark and App software information. Firstly, the consistency between user’s comment information and App software information is judged. Then, through analyzing the grammar relationships among the feature-words, adverbs and the feature-sentiment-words in App software’s feature-sentimentword- pairs, the user’s emotional tendency about App software is quantified quantified combining with the dictionary and the network sentiment words. After calculating the user’s comprehensive score of App software, the consistency of App software’s user comment is judged by comparing this score and the user’s mark. Finally, the experimental results show that the method is effective.
文摘As the evolution of mobile technology, mobile devices have become an essential tool in people＇s daily life. Moreover, with the rapid growth of Internet and mobile networks, people can easily access various services provided by mobile platforms. Many services can be executed on the mobile devices with various mobile applications launched to mobile platforms. People can choose what they like to install in their mobile devices and hence make their life more convenient, entertaining, and productive. However, there are too many mobile applications for users to choose. The goal of this research is to propose a methodology which can recommend top-N lists for mobile applications. A comment correlation matrix is proposed. Furthermore, a recommendation algorithm for mobile applications based on user comments and key attributes is built. With the proposed method, it outperforms Google play and is closer to user real feelings.
