English as an international common language in recent years has been widespread concern.Among them,business English is gradually attracted people's attention.Most of the schools of our country in order to improve ...English as an international common language in recent years has been widespread concern.Among them,business English is gradually attracted people's attention.Most of the schools of our country in order to improve the students'English ability and improving business English teaching quality,have adopted a variety of practical and feasible measures.In recent years,the Simulated company in the business process of English teaching has been widely used,significantly improved the business English teaching environment.This paper will mainly to the Simulated company in the business English teaching content analysis study.展开更多
This article proposes a framework, called BP-M* which includes: 1) a methodology to analyze, engineer, restructure and implement business processes, and 2) a process model that extends the process diagram with the spe...This article proposes a framework, called BP-M* which includes: 1) a methodology to analyze, engineer, restructure and implement business processes, and 2) a process model that extends the process diagram with the specification of resources that execute the process activities, allocation policies, schedules, times of activities, management of queues in input to the activities and workloads so that the same model can be simulated by a discrete event simulator. The BP-M* framework has been applied to a real case study, a public Contact Center which provides different typologies of answers to users’ requests. The simulation allows to study different system operating scenarios (“What-If” analysis) providing useful information for analysts to evaluate restructuring actions.展开更多
文摘English as an international common language in recent years has been widespread concern.Among them,business English is gradually attracted people's attention.Most of the schools of our country in order to improve the students'English ability and improving business English teaching quality,have adopted a variety of practical and feasible measures.In recent years,the Simulated company in the business process of English teaching has been widely used,significantly improved the business English teaching environment.This paper will mainly to the Simulated company in the business English teaching content analysis study.
文摘This article proposes a framework, called BP-M* which includes: 1) a methodology to analyze, engineer, restructure and implement business processes, and 2) a process model that extends the process diagram with the specification of resources that execute the process activities, allocation policies, schedules, times of activities, management of queues in input to the activities and workloads so that the same model can be simulated by a discrete event simulator. The BP-M* framework has been applied to a real case study, a public Contact Center which provides different typologies of answers to users’ requests. The simulation allows to study different system operating scenarios (“What-If” analysis) providing useful information for analysts to evaluate restructuring actions.