随着企业信息化技术不断发展,企业越来越重视其核心业务,将非核心业务外包给其它专业化企业,业务流程外包(Business Process Outsourcing,BPO)应运而生.从介绍BPO工作流入手,通过当前BPO工作流构成特点分析,结合面向服务架构(SOA),采用...随着企业信息化技术不断发展,企业越来越重视其核心业务,将非核心业务外包给其它专业化企业,业务流程外包(Business Process Outsourcing,BPO)应运而生.从介绍BPO工作流入手,通过当前BPO工作流构成特点分析,结合面向服务架构(SOA),采用服务—工作流映射模型,对BPO业务逻辑服务封装的方法及步骤进行描述,并设计了一个SOA架构下的BPO投诉管理系统工作流模型,具有松散耦合、可扩展、复用、易维护等特点.展开更多
Globalization of the world economy and the entrance of the information society have a significant impact on the development of business activities of individual firms.Since centralization and outsourcing of business s...Globalization of the world economy and the entrance of the information society have a significant impact on the development of business activities of individual firms.Since centralization and outsourcing of business services is a globally growing trend,this industry has enormous potential.Business Service Centres(BSCs)are considered to be a model in the European Union that leads to improved performance and results achieved by the company.Within the framework of EU free trade,up to 70%of European centres state that standardization and process transformation is the first corner in deciding to set up the BSC.The aim of the article is to analyse the market of business service centres in the Slovak Republic and their impact on employment within the EU.The competitive advantage of Slovakia lies above all in economic and political stability,geographic location,skilled workforce and European currency.Thanks to positive business experiences in Slovakia,most investors remain and large numbers of them are expanding their activities,despite the rising cost of work.Based on the use of quantitative methods,we analyse secondary data on business service centres.Higher education graduates are often the main source of workforce for business service centres.展开更多
文摘随着企业信息化技术不断发展,企业越来越重视其核心业务,将非核心业务外包给其它专业化企业,业务流程外包(Business Process Outsourcing,BPO)应运而生.从介绍BPO工作流入手,通过当前BPO工作流构成特点分析,结合面向服务架构(SOA),采用服务—工作流映射模型,对BPO业务逻辑服务封装的方法及步骤进行描述,并设计了一个SOA架构下的BPO投诉管理系统工作流模型,具有松散耦合、可扩展、复用、易维护等特点.
文摘Globalization of the world economy and the entrance of the information society have a significant impact on the development of business activities of individual firms.Since centralization and outsourcing of business services is a globally growing trend,this industry has enormous potential.Business Service Centres(BSCs)are considered to be a model in the European Union that leads to improved performance and results achieved by the company.Within the framework of EU free trade,up to 70%of European centres state that standardization and process transformation is the first corner in deciding to set up the BSC.The aim of the article is to analyse the market of business service centres in the Slovak Republic and their impact on employment within the EU.The competitive advantage of Slovakia lies above all in economic and political stability,geographic location,skilled workforce and European currency.Thanks to positive business experiences in Slovakia,most investors remain and large numbers of them are expanding their activities,despite the rising cost of work.Based on the use of quantitative methods,we analyse secondary data on business service centres.Higher education graduates are often the main source of workforce for business service centres.
