Factors Affecting Patient Satisfaction with Community Health Service under the Gatekeeper System:A Cross-sectional Study in Nanjing,China

The gatekeeper policy has been implemented for approximately ten years on a pilot population in China. It is necessary to assess the satisfaction of patients utilizing community health service（CHS） under the gatekeeper system. Our study showed that the cognition of gatekeeper policy was associated with four dimensions including doctor‐patient relationships, information and support, organization of care, and accessibility（P 〈 0.001）. One or more factors such as gender and self‐perceived health scores also affected their satisfaction. General practitioners must be prepared to focus on these aspects of information and support, organization of care, and accessibility as indicators of potential opportunities for improvement. Additionally, policymakers can improve patients＇ satisfaction with CHS by strengthening their awareness of the gatekeeper policy.

深圳市社区卫生服务就诊费用及其影响因素分析

目的:分析深圳市社区卫生服务就诊费用和费用构成,比较各级医疗机构的常见病和慢性病的就诊费用。方法:采取描述性方法对就诊费用的分布、构成和费用比较进行分析,对费用影响因素采取广义线性回归分析技术进行统计处理。结果:社康中心(即社区健康服务中心)平均就诊费用36.00元;药品费是社康中心收入的主要来源,占61.70%;在单病种费用比较上,社康中心单病种费用明显低于镇级、区级和市级医院的费用。结论:深圳市社区卫生服务的费用是比较经济的,在合理分流病人中发挥了重要的作用。