IT （information technology） services are diverse and complex. Numerous service design methods have been developed for designing and developing products. However, owing to the limited availability of useful tools in ...IT （information technology） services are diverse and complex. Numerous service design methods have been developed for designing and developing products. However, owing to the limited availability of useful tools in IT service design, these methods are ineffective. This study proposes an innovative three-dimensional method for designing IT services. The proposed method considers user requirements, an organization＇s business requirements, service providers＇ management requirements as well as the decision-making criteria of management representatives to ensure a smooth implementation of a designed IT service. Using this method, a prototype system to improve campus wireless local area network services was developed and tested at a university in Taiwan. The prototype system reduced the need for repetitive authentication and the time required to solve service problems and address user complaints. In addition, the service design team observed an approximately 70% reduction in project cycle time. The proposed method provided a systematic means to organize the design and implementation of IT services.展开更多
The growing importance of the service economy during the last 40 years has raised the need for new tools for designing and managing services. As a result, several authors have developed service classification systems,...The growing importance of the service economy during the last 40 years has raised the need for new tools for designing and managing services. As a result, several authors have developed service classification systems, in order to better understand the nature of service operations and provide methods and tools to improve service efficiency and quality. This paper exploits the work resulting from service classification systems and identifies the principal attributes to be considered in service management. The tool introduced for this purpose is the Service Attribute-Process Matrix （SAPM）, which uses selected results from existing service classification schemes to investigate the importance of the significant service attributes to major processes of the service life cycle.展开更多
为了更好地解决基层气象业务人员制作服务产品效率低、查询繁琐等问题,本文设计并实现了一个基层气象用户服务管理系统。该系统整体设计采用C/S架构,运用Visual Basic语言与SQL SERVER 2014数据库,基于基层气象局域网实现访问操作。实...为了更好地解决基层气象业务人员制作服务产品效率低、查询繁琐等问题,本文设计并实现了一个基层气象用户服务管理系统。该系统整体设计采用C/S架构,运用Visual Basic语言与SQL SERVER 2014数据库,基于基层气象局域网实现访问操作。实际应用的结果表明,该系统在日常气象服务中可以提高基层业务人员制作服务产品效率,有利于提升基层气象服务水平。展开更多
文摘IT （information technology） services are diverse and complex. Numerous service design methods have been developed for designing and developing products. However, owing to the limited availability of useful tools in IT service design, these methods are ineffective. This study proposes an innovative three-dimensional method for designing IT services. The proposed method considers user requirements, an organization＇s business requirements, service providers＇ management requirements as well as the decision-making criteria of management representatives to ensure a smooth implementation of a designed IT service. Using this method, a prototype system to improve campus wireless local area network services was developed and tested at a university in Taiwan. The prototype system reduced the need for repetitive authentication and the time required to solve service problems and address user complaints. In addition, the service design team observed an approximately 70% reduction in project cycle time. The proposed method provided a systematic means to organize the design and implementation of IT services.
文摘The growing importance of the service economy during the last 40 years has raised the need for new tools for designing and managing services. As a result, several authors have developed service classification systems, in order to better understand the nature of service operations and provide methods and tools to improve service efficiency and quality. This paper exploits the work resulting from service classification systems and identifies the principal attributes to be considered in service management. The tool introduced for this purpose is the Service Attribute-Process Matrix （SAPM）, which uses selected results from existing service classification schemes to investigate the importance of the significant service attributes to major processes of the service life cycle.
文摘为了更好地解决基层气象业务人员制作服务产品效率低、查询繁琐等问题,本文设计并实现了一个基层气象用户服务管理系统。该系统整体设计采用C/S架构,运用Visual Basic语言与SQL SERVER 2014数据库,基于基层气象局域网实现访问操作。实际应用的结果表明,该系统在日常气象服务中可以提高基层业务人员制作服务产品效率,有利于提升基层气象服务水平。
