Dynamic Analysis of Customer Demand Based on Intuitionistic Fuzzy Number in Product Planning

To address the fuzziness and variability in determining customer demand importance,a dynamic analysis method based on intuitionistic fuzzy numbers is proposed.First,selected customers use intuitionistic fuzzy numbers to represent the importance of each demand.Then,the preference information is aggregated using customer weights and time period weights through the intuitionistic fuzzy ordered weighted average operator,yielding a dynamic vector of the subjective importance of the demand index.Finally,the feasibility of the proposed method is demonstrated through an application example of a vibrating sorting screen.

Customized High-speed EMU Design Practice for Jakarta-Bandung HSR

The high-speed EMUs for Jakarta-Bandung high-speed railway(HSR)represent an important image and symbol of the Jakarta-Bandung HSR Project.By relying on the technical platform of the model CR400 EMU,the EMU is upgraded for the customized design in terms of adaptability to geographical environment and track conditions,integration of Indonesian cultural characteristics,etc.In the course of development,in order to accurately grasp the boundary conditions and solve matching adaptation problems,studies are conducted on the exploration of design boundary and the related special technology.With the systematic analysis and design experience summary of the high-speed EMUs for Jakarta-Bandung HSR,the paper aims to provide reference for the O&M of high-speed EMUs for Jakarta-Bandung HSR and the other similar overseas HSR projects.

Critical care nurses and their clinical reasoning for customizing monitor alarms:a mixed-method study

Objective:To explore the clinical rationale of critical care nurses for personalizing monitor alarms.One of the most crucial jobs assigned to critical care nurses is monitoring patients'physiological indicators and carrying out the necessary associated interventions.Successful use of equipment in the nursing practice environment will be improved by a thorough understanding of the nurse's approach to alarm configuration.Methods:A mixed-method design integrating quantitative and qualitative components was used.The sample of this study recruited a convenience sample of 60 nurses who have worked in critical care areas.This study took place at Lebanese American University Medical Center Rizk Hospital,utilizing a semi-structured interview with participants.Results:The study demonstrated the high incidence of nuisance alarms and the desensitization of critical care nurses to vital ones.According to the nurses,frequent false alarms and a shortage of staff are the 2 main causes of alarm desensitization.Age was significantly associated with the perception of Smart alarms,according to the data(P=0.03).Four interconnected themes and subcategories that reflect the clinical reasoning process for alarm customization were developed as a result of the study's qualitative component:(1)unit alarm environment;(2)nursing style;(3)motivation to customize;and(4)clinical and technological customization.Conclusions:According to this study,nurses believe that alarms are valuable.However,a qualitative analysis of the experiences revealed that customization has been severely limited since the healthcare team depends on nurses to complete these tasks independently.Additionally,a staffing shortage and lack of technical training at the start of placement have also hindered customization.

Study on Customer Demands for Product Innovation

In order to improve the satisfaction degree of customers’individual demands for products and reduce the risk of the product innovation,the characteristics of customer demands for product innovation are analyzed,and the type and content of customer demands are discussed.Then the framework of customer demands acquisition for product innovation is established.Final- ly,the prototype system of customer demands information acquisition and product customization for product innovation which takes mobile phone as the example is developed successfully.

Study on Customer Demands for Product Innovation

In order to improve the satisfaction degree of customers’ individual demands on products and reduce the risk of the product innovation,the characteristics of customer demands for product innovation are analyzed,and their type and content are discussed. Then the framework of customer demands acquisition for product innovation is established. Finally,the prototype system of customer demands information acquisition and product customization for product innovation which takes mobile phone as the example is developed successfully.

Application of a Bayesian Network Complex System Model Examining the Importance of Customer-Industry Engagement to Peak Electricity Demand Reduction

This paper explores the importance of customer-industry engagement (CIE) to peak energy demand by means of a newly developed Bayesian Network (BN) complex systems model entitled the Residential Electricity Peak Demand Model (REPDM). The REPDM is based on a multi-disciplinary perspective designed to solve the complex problem of residential peak energy demand. The model provides a way to conceptualise and understand the factors that shift and reduce consumer demand in peak times. To gain insight into the importance of customer-industry engagement in affecting residential peak demand, this research investigates intervention impacts and major influences through testing five scenarios using different levels of customer-industry engagement activities. Scenario testing of the model outlines the dependencies between the customer-industry engagement interventions and the probabilities that are estimated to govern the dependencies that influence peak demand. The output from the model shows that there can be a strong interaction between the level of CIE activities and interventions. The influence of CIE activity can increase public and householder support for peak reduction and the model shows how the economic, technical and social interventions can achieve greater peak demand reductions when well-designed with appropriate levels of CIE activities.

Priority of Factors Affected on Customer＇s Satisfaction in the E-Banking by Using Kano Model and Analytical Hierarchy Process： A Case of Iranian Commercial Bank

The aim of the article is to determine the extent to which customer satisfaction＇s in the e-banking in Semnan area had organizational and customer readiness for developing their services. One of the most important sectors that plays key role for grasping developed condition is banking sector. Banks like other institutions also look for augmenting their profits and increasing their strength by expansion. The designing of bank must involve selection of those that have sufficient success potential. Hence, from several factors of success, the following three criteria factors have been： selected-customer satisfied, one dimensional, and product fully functional. These factors offers three question multi criteria group extracted from a 16 norms. Also, three criteria factors have been studied over a period of five years and important criteria for evaluating the norms. The Analytical Hierarchy Process （AHP） has been employed to calculate the success potential of each norm. The empirical data comprises the longitudinal survey of the agricultural banking of the Semnan province. The paper, also, finds that product fully functional is placed as the first priority.

Influence of Customized Demand Generation as a Strategy to Increase Uptake of Voluntary Counseling and Testing Services amongst Sex Workers in Mumbai and Thane

Background: To demonstrate that customized demand generation leads to increased voluntary HIV counseling and testing (VCT) among Sex Workers (SWs). Methods: FHI 360 Aastha implemented Vivek intervention among SWs in Mumbai and Thane, India using customized demand generation through outreach services for VCT. Program monitoring data and integrated counseling and testing center tracking sheets were used to assess the intervention effect. Results: Higher proportion of registered SWs tested during: 1) Vivek months than other months (17% vs. 5%, p < 0.001);2) Post-initiation non-Vivek months than pre-Vivek months (4.7%, vs. 1.5% p < 0.001). Conclusions: Customized demand generation approach is successful in increasing HIV testing.

Exploring a Deep Analysis Method for “Click-Stream” Information from the Perspective of the Flow of Bidirectional Value of Customer Relations Based on Ricoeur's Hermeneutic Theory

Click-streams of online shopping are the tracks/trails of interactions between a customer and a vendor.We observe that it is of great importance both in theory and practice to explore a deep analysis method for analyzing click-stream information of an individual customer in a specific transaction for understanding the bidirectional value transfer within the machine-human interaction of an online store and for its personalization.We analyze the significance,the hierarchical structure and the characteristics of click-stream information and propose that Ricoeur's hermeneutic theory be the foundation of forming such a deep analysis method.Then we use the empirical context information of the click-stream to improve the naive interpretation put forward by Ricoeur.Moreover,we apply the Grounded Theory to extend the deep analysis of Ricoeur's theory of textual interpretation.The improved theory fits well with the needs of interpretation and the analysis of click-stream information.We exemplify and show the feasibility of this analysis method by using data collected(a single case)from a large study of human-computer interaction.

Customer Retention: Behaviour Perspective Model of Ghanaian Telecommunication Industry Using Multinomial Regression Analysis

To stay competitive, the mobile telecommunication companies spend millions of Ghana cedi each year on building long-term relationships with their customers. Marketing managers are constantly challenged with the problem of where to channel the limited resources in order to retain existing customers. This study approaches the customer retention problem in the mobile phone sector from a behavioural perspective, applying the Behavioural Perspective Model as the main analytical framework and further exploits some other factors that influence customer retention. The model includes a set of pre-behaviour and post-behaviour factors to study consumer choice, and explains its relevant drivers in a viable and comprehensive way, grounded in radical behaviourism. Data for the analysis were collected from tertiary students from Accra and Takoradi. Data collected were analysed using the multinomial regression technique. Analysis of the data revealed that the Behaviour setting factor is the only significant element in Behaviour Perspective Model. Further exploitation of behaviour situation revealed that the number of networks a customer uses, previous experience of a customer and customer’s intention are significant factors in determining customer retention in Ghana’s mobile telecommunication industry.

Methodology for Obtaining Electricity-Price Patterns in Customer Response Programs

The main objective of electricity regulators when establishing electricity markets is to decrease the cost of electricity through competition. However, this scenario cannot be achieved without a full participation of the electricity demand by reacting against electricity prices. The aim of this research is to develop tools for helping customers and aggregators to join price and demand response programs, while helping them to hedge against the risk of short-term price volatility. In this way, the capacity of and hybrid methodology （Self-Organizing Maps and Statistical Ward＇s Linkage） to classify high electricity market prices is analysed. Besides, with the help of Non-Parametric Estimation, some price-patterns were found in the abovementioned clusters. The contained knowledge within these patterns supplies customer market-based information on which to base its energy use decisions. The interest for this participation of customers in markets is growing in developed countries to obtain a higher elasticity in demand. Results show the capability of this approach to improve data management and select coherent policies to accomplish cleared demand offers amongst different price scenarios in a more flexible way.

The Relationship between Customer Knowledge Management and Performance of Agricultural Product Innovation

This paper takes an overview of the CKM and the performance of agricultural product innovation from contents of agricultural product innovation and customer knowledge management (CKM) ,the relation between CKM and agricultural product innovation. On the basis of the overview, it builds the theoretical framework of CKM and agricultural product innovation. It points out that enterprises can satisfy demands of customers through acquisition,share,utilization and innovation of customer knowledge,and improve performance of agricultural product innovation through speeding up agricultural product innovation.

Research on customer-oriented product configuration technology of aircraft

Due to the defects of current aircraft product configuration technology, such as the gap between product design and cus- tomers＇ requirements, the low configuration efficiency and etc. a customer-oriented product configuration solution of aircraft was proposed in this paper. Basing on a deep investigation into the market and the structure of the aircraft, this paper proposed a method of dividing and creating the aircraft options, in which we set up optional constraints to meet the demand of configuration and then optimized the constraint algorithm. This work can help to realize the optimum association between the aircraft options and modules. Basing on a research on customer demand, The paper established a customer demand model and a mapping relationship which exists between customer demand and aircraft options, It can also help to make a great contribution to build customer personalized demand of the aircraft configuration orocess and the aircraft confimiration library.

U.S.Cotton Industry Continuing Dialogue on Quality with No.1 Customer

MEMPHIS-A National Cotton Council delegation traveling to Beijing on June 19-30 will make a number of visits with key Chinese officials to:1)provide updates on the U.S. cotton industry’s efforts to improve its cotton quality and 2) ascertain its Chinese textile customers’needs.

考虑存货影响需求的BOSS全渠道零售运营决策

在线下零售存货影响需求的情形下,研究了BOSS(buy-online-ship-from-store)全渠道零售运营的最优策略.结合双曲贴现理论讨论了顾客渠道购买的最优选择.给出了零售商采用BOSS模式的条件,利用数值例子探讨了存货影响需求因子、体验投入成本系数、线下顾客群体的比例等关键参数对是否引入BOSS模式的影响.然后进一步讨论了市场需求的扩张效应对采用BOSS模式的影响,并用敏感性分析说明了模型的稳健性。最后扩展了本文所建模型.研究结果表明,当调用线下库存履单线上顾客的比例处在较低水平时,采用BOSS模式的效果最佳.相比顾客体验投资系数和交叉销售利润系数的影响,顾客的渠道偏好是决定零售商是否引入BOSS模式的主要因素.

基于SpringBoot的客户关系管理系统设计与实现

面对数字化转型的挑战,开发基于B/S架构的客户关系管理系统非常有意义。文章对系统进行需求分析,确定系统的架构和功能模块,并对数据库进行设计。系统应用的前端技术主要包括Vue.js框架以及ECharts等组件库,后端技术主要包括SpringBoot和MySQL。系统实现了用户登录、客户管理、销售管理、数据分析等模块。实践表明该系统能够满足企业日常客户关系管理的需要,有助于提升企业的运营效率。

Soft Computing of Biochemical Oxygen Demand Using an Improved T–S Fuzzy Neural Network

It is difficult to measure the online values of biochemical oxygen demand(BOD) due to the characteristics of nonlinear dynamics, large lag and uncertainty in wastewater treatment process. In this paper, based on the knowledge representation ability and learning capability, an improved T–S fuzzy neural network(TSFNN) is introduced to predict BOD values by the soft computing method. In this improved TSFNN, a K-means clustering is used to initialize the structure of TSFNN, including the number of fuzzy rules and parameters of membership function. For training TSFNN, a gradient descent method with the momentum item is used to adjust antecedent parameters and consequent parameters. This improved TSFNN is applied to predict the BOD values in effluent of the wastewater treatment process. The simulation results show that the TSFNN with K-means clustering algorithm can measure the BOD values accurately. The algorithm presents better approximation performance than some other methods.

Grey Incidence Analysis Applied to Civil Aircraft Customization Process

The airlines need to select the optional equipment according to their individual development demands and the manufacture′s standard specification manual when purchasing a new airplane.For this customization process,the selection theory is mainly based on qualitative analysis and quantitative analysis.The grey incidence analysis(GIA)is used for modeling,which evaluates the correlations between optional equipment and airlines′individual demands.Meanwhile,the customization demands are quantitatively processed as different weights in evaluation index system with analytical hierarchy process.Then,the value of grey incidence degree is obtained which shows whether the optional equipment is on the purchasing list or not.Finally,two airlines′customization demands are applied in the example of aircraft cabin′s seats,so two different purchasing priorities and equipment installation lists can be obtained.The results and comparisons verify the reasonable of modeling,which provides an objective scheme of aircraft equipment selection.

Customization Product Design Based on User's Emotion and Needs

The paper presents a design method that ensures the ingenuity of the product form as well as the whole and exact expression of user’s needs. The key idea is to establish an automatic design system which can transform the user’s language needs into the product features in real-time. A rifle was taken as a research instance and soldiers were chosen as evaluation customers. The theory of fuzzy set and semantic difference are adopted to evaluate the relationship between user’s needs and product features as well as their alternatives. FAHP (fuzzy analytic hierarchy process) is utilized to judge the user’s satisfactory forms. This method can also be applied to other product form designs.