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A CASE FOR SERVICE SYSTEMS ENGINEERING 被引量:13
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作者 James M.TIEN Daniel BERG 《Systems Science and Systems Engineering》 CSCD 2003年第1期13-38,共26页
A case is made for further developing a branch of systems engineering that focuses on problems and issues which arise in the service sector. We promulgate this special focus not only because of the size and importance... A case is made for further developing a branch of systems engineering that focuses on problems and issues which arise in the service sector. We promulgate this special focus not only because of the size and importance of the service sector but also because of the unique opportunities that systems engineering can exploit in the design and joint production and delivery of services. We begin by considering the economic, technological and demographic contexts within which the service sector has flourished; we then address both services, especially emerging services, and systems engineering, followed by a discussion of how to advance the field of service systems engineering, and concluding with several remarks. In particular, a number of service systems engineering methods are identified to enhance the design and production/delivery of services, especially taking advantage of the unique features that characterize services - namely, services, especially emerging services, are information-driven, customer-centric, e-oriented, and productivity-focused. 展开更多
关键词 Service sector systems engineering information technology decision technologies customer-centric PRODUCTIVITY
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SYSTEMS METHODOLOGY AND MATHEMATICAL MODELS FOR KNOWLEDGE MANAGEMENT 被引量:10
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作者 Yoshiteru NAKAMORI 《Systems Science and Systems Engineering》 CSCD 2003年第1期49-72,共24页
This paper first introduces a new discipline knowledge science and the role of systems science in its development. Then, after the discussion on current trend in systems science, the paper proposes a new systems metho... This paper first introduces a new discipline knowledge science and the role of systems science in its development. Then, after the discussion on current trend in systems science, the paper proposes a new systems methodology for knowledge management and creation. Finally, the paper discusses mathematical modeling techniques to represent and manage human knowledge that is essentially vague and context-dependent. 展开更多
关键词 Service sector systems engineering information technology decision technologies customer-centric PRODUCTIVITY
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