ISO9000 and the Quality Management System in the Digital Hospital

Summary: ISO9000 quality management system (ISO9000QMS) emphasize on the customer-oriented, managers' leadership and all staff's joining, adopt the process method and system management, spread the taking facts as a basis to make decision and improve consistently, and establish win-win relation with the suppliers. So, the digital hospital can adopt the ISO9000QMS. In order to establish the ISO9000QMS, the digital hospital should: (1) Design integrally, including analyzing the operation procedure, clarifying the job duties, setting up the spreading team and setting the quality policy and objectives: (2) Learning the ISO9000 quality standards; (3) Drawing up the documents, including the quality manual, program files and operation guiding files; (4) Training according the documents; (5) Executing the quality standard, including the service quality auditing, quality record auditing and quality system auditing; (6) Improving continually. With the establishment of ISO900QMS, the digital hospital can appraise more accurately, analyze quality matters statistically and avoid the interference of artificial factors.

Nursing Care Management Strategies in Isolation Wards during the COVID-19 Outbreak

Coronavirus disease 2019 (COVID-19) is highly infectious and has spread worldwide. Medical staff may be exposed to the infection under circumstances of medical supply shortages and improper protection. How to better protect medical staff has become the focus of all walks of life. Therefore, during the COVID-19 outbreak, timely adjustments and optimization of nursing management strategies in isolation wards are important for improving care quality and reducing the infection of medical staff. Based on a literature review and clinical nursing management practices, this article summarizes the nursing management strategies in isolation wards during the COVID-19 outbreak, aiming to provide references for clinical nursing managers.

Practical Exploration of Strengthening Team Communication and Cooperation in Head Nurse Nursing Management

This study explores the practical application of nursing management led by head nurses to enhance team communication and collaboration within clinical settings.By integrating leadership theories with nursing practice,this research adopts a qualitative methodology to examine the effects of strategic communication and teamwork enhancement initiatives.Through interviews,observations,and the analysis of case studies in various hospital departments,the study identifies key barriers to effective team communication and collaboration,including hierarchical structures,lack of standardized communication protocols,and insufficient training.Solutions implemented involve targeted communication skills training,the establishment of interdisciplinary teamwork protocols,and leadership workshops for head nurses.The outcomes indicate significant improvements in team efficiency,patient care quality,and staff satisfaction.This research underscores the importance of head nurses in fostering an environment conducive to open communication and collaborative practice,thereby advancing patient care and team performance.

Effectiveness of Comprehensive Nursing Management in Enhancing Blood Donation Outcomes and Donor Experience: A Comparative Study

Objective:To assess the management effect of comprehensive nursing management on blood donation services in blood stations.Methods:Sixty-four individuals who donated blood at a blood station between September 2021 and September 2023 were selected and randomly assigned into two groups of 32 each.The first group received comprehensive nursing management,while the second group received routine nursing management.Blood donation indexes and observational indexes such as adverse reactions were compared between the groups.Results:The total blood donation volume and qualified blood donation volume were higher in the first group than in the second group.The amount of discarded blood and the rate of blood discards were lower in the first group compared to the second group(P<0.05).Additionally,the adverse reaction rate in the first group was lower,the blood donation comfort scores were higher,the psychological state scores were lower,and the quality of care scores were higher than those in the second group(P<0.05).Conclusion:Comprehensive nursing management can improve the efficiency of blood donation,reduce the rate of blood discards,decrease the incidence of adverse reactions,alleviate negative psychological states of blood donors,and enhance both the comfort level of blood donation and the quality of care provided.

The beginning of the journey to study patient safety and care quality in hospital settings using inpatient falls as an example

病人安全是WHO2006年启动的一项全球性工作。我国卫生部与国家中医药管理局在2005-2007年开展的医院管理年活动中,都将提高医疗质量和保证医疗安全作为重中之重。本刊特邀曾惠明（Huey-Ming Tzeng）博士,美国密歇根大学护理学院副主任、教授、美国中西部护理研究协会会员,撰写了《病人安全与护理照护的研究旅程：以住院病人跌倒为例》。

Consistency of Nursing Directors, Nursing Supervisors, and Nursing Quality Specialists’ Perception about Nursing-Sensitive Indicators in Acute Care Settings

Introduction: Nursing-Sensitive Indicators (NSIs) is a critical concept for the advancement of the nursing profession. However, different managerial positions may have a different perspective on the appropriate NSIs that should be used in hospitals for the monitoring of nursing care quality. This study aims to find if there is a difference between three groups of nursing managerial positions on the appropriateness of NSIs for the monitoring of nursing care quality. Methods: Descriptive cross-sectional approach was employed to evaluate if there is a difference among the three managerial groups in their evaluation for the appropriateness of using a cluster of NSIs in acute care settings. The study was conducted in Jordan between February and March 2020. Result: The study participants were 60 nurses from different managerial positions. The mean scores of the participants were: directors of nursing (200.6), nursing supervisors (199.1), and nursing quality specialists (198.62). The findings revealed no statistical difference between the three groups of their evaluation of the appropriateness of the NSIs. Conclusion: Standardizing the nursing mangers perspectives of NSIs may advance utilization of the NSIs for the monitoring and reporting of nursing care quality. Implications for Nursing Management: Consistent understanding of the measures that can be used to monitor quality of nursing care can establish the foundation for quality measurement and quality improvement in acute care settings.

Developing an evidence-based and theory informed intervention to involve families in patients care after surgery: A quality improvement project

Objectives: In the post-surgical setting,active involvement of family caregivers has the potential to improve patient outcomes by prevention of surgical complications that are sensitive to fundamental care.This paper describes the development of a theoretically grounded program to enhance the active involvement of family caregivers in fundamental care for post-surgical patients.Methods: We used a quality improvement project following a multi-phase design.In Phase 1,an iterative method was used to combine evidence from a narrative review and professionals' preferences.In Phase 2,the logic model underlying the program was developed guided by four steps: (1) confirm situation,intervention aim,and target population;(2) documented expected outcomes,and outputs of the intervention;(3) identify and describe assumptions,external factors and inputs;and (4) confirm intervention components.Results: Phase 1 identified a minimum set of family involvement activities that were both supported by staff and the narrative review.In Phase 2,the logic model was developed and includes (1) the inputs (e.g.educational-and environmental support),(2) the ultimate outcomes (e.g.reduction of postoperative complications),(3) the intermediate outcomes (e.g.behavioural changes),and (4) immediate outcomes (e.g.improved knowledge,skills and attitude).Conclusions: We demonstrated how we aimed to change our practice to an environment in which family caregivers were stimulated to be actively involved in postoperative care on surgical wards,and how we took different factors into account.The description of this program may provide a solid basis for professionals to implement the family involvement program in their own setting.

Value Based Purchasing and Nursing Case Management

The implementation of value based purchasing will bring major changes to the delivery of health care in the United States. This effort is being led by the Medicare Access and CHIP Reauthorization Act (MACRA). Medicaid and private insurance plans are developing similar programs. These programs reflect a change in pay or incentives in the direction of primary and ambulatory care at the community level. This study described the use of nursing case management as a tool for monitoring and coordinating the impact of value based programs at the community level. It suggested that, under these programs, nursing case management can contribute to reduction of hospital admissions/discharges, emergency department visits, and hospital readmissions. This can be accomplished through monitoring of utilization levels for these indicators. These are major objectives of MACRA and related programs. The study also suggested that nursing case management can contribute to the development of new programs, such as Complex Care, as a means of reaching these objectives. The study included estimates of the costs and benefits of using case management to reduce hospital admissions for low severity of illness patients at the community level. It suggested that the service can provide important opportunities for health planning and development in this area.

Guided Care护理模式对老年骨质疏松症患者自我管理能力和生活质量的影响

目的探讨分析Guided Care护理模式对老年骨质疏松症患者自我管理能力和生活质量的影响。方法简单随机选取2022年1月—2023年9月山东省泰安荣军医院收治的60例老年骨质疏松症患者为研究对象,按随机数表法将其分为常规组(实施常规护理干预),模式组(在常规组的基础上给予Guided Care护理模式干预),每组30例,两组均持续干预2个月,比较两组患者干预前后的健康认知水平、跌倒风险、自我管理能力、生活质量、护理满意度。结果干预2个月后,模式组的健康认知水平评分高于常规组,差异有统计学意义(P<0.05)。干预2个月后,模式组的跌倒风险评分低于常规组,差异有统计学意义(P<0.05)。干预2个月后,模式组的自我管理能力评分高于常规组,生活质量评分低于常规组,差异有统计学意义(P均<0.05)。干预2个月后,模式组的护理满意度为93.33%,高于常规组的护理满意度73.33%,差异有统计学意义(χ^(2)=4.320,P<0.05)。结论在老年骨质疏松症患者中,应用Guided Care护理模式,可以有效地提升患者的健康认知水平及自我管理能力,提高患者的生活质量,降低患者跌倒的风险。

Evaluating the influence of a structured nursing protocol on targeted outcomes in rheumatoid arthritis patients

Objective:Rheumatoid arthritis(RA)requires comprehensive management.Structured nursing protocols may enhance outcomes,but evidence is limited.This study evaluated the effect of a structured nursing protocol on RA outcomes.Materials and Methods:In this one-group pre-post study,30 Egyptian RA patients completed assessments before and after a 12-week nursing protocol comprising education,psychosocial support,and self-management promotion.Assessments included clinical evaluation of joint counts,erythrocyte sedimentation rate(ESR),and C-reactive protein(CRP)and patient-reported Arthritis Self-Efficacy Scale(ASES),Health Assessment Questionnaire(HAQ),Visual Analog Scale(VAS)for pain,and Hospital Anxiety and Depression Scale(HADS).Results:The study demonstrated significant improvements in both clinical-and patient-reported outcomes.Joint count decreased from 18.4±4.2 to 14.2±3.8(P<0.001),ESR from 30.1±6.8 mm/h to 25.5±6.8 mm/h(P<0.01),and CRP levels from 15.2±3.6 mg/L to 11.8±2.9 mg/L(P<0.01)postintervention.Patient-reported outcomes showed a marked increase in ASES score from 140±25 to 170±30(P<0.001)and reductions in HAQ from 1.6±0.4 to 1.3±0.3(P<0.01),VAS pain score from 7.8±1.7 to 6.2±1.2(P<0.001),and HADS anxiety and depression scores from 11±3 to 8±2(P<0.05)and 10±2 to 7±1(P<0.05),respectively.Conclusion:A structured nursing protocol significantly improved clinical disease activity,physical functioning,pain,self-efficacy,and emotional well-being in RA patients.A multifaceted nursing intervention appears beneficial for optimizing RA outcomes.

基于信息技术的院外延伸护理在1型糖尿病患儿中的应用

目的:探讨基于信息技术的院外延伸护理在1型糖尿病患儿中的应用效果。方法:选取2022年1月—2023年12月本院1型糖尿病患儿120例为研究对象,根据随机数字表法分为对照组及干预组,对照组(60例)采用传统院外延伸护理,干预组(60例)采用基于信息技术的院外延伸护理,两组均进行3个月随访。观察两组干预前、干预3个月后空腹血糖值、最低血糖值、血糖监测依从性及生活质量水平,比较3个月内再入院情况。结果:干预后干预组空腹血糖值低于对照组,最低血糖值高于对照组,差异均有统计学意义(P<0.05);干预组血糖监测依从性高于对照组,差异有统计学意义(P<0.05);随访3个月内干预组因血糖控制不佳和因糖尿病并发症再入院率均低于对照组,儿童生活质量量表(ISLQ)评分高于对照组,差异有统计学意义(P<0.05)。结论:基于信息技术的院外延伸护理能改善1型糖尿病患儿血糖水平与血糖监测依从性,降低患儿再入院率,同时有助于提高患儿生活质量。

精益管理改进优质护理工作应用在静配中心管理中的效果分析

目的分析精益管理改进优质护理工作应用在静脉用药调配中心管理中的效果。方法选取2022年1—12月中国贵航集团三〇二医院3756张药物配置处方,将2022年1—6月实施传统常态化管理的1894张药物配置处方作为对照组,2022年7—12月实施精益管理改进优质护理工作的1862张药物配置处方作为观察组。两组为同一组调配人员,共17名。比较两组差错事件发生情况、调配人员调配技能及工作效率、临床科室对调配人员满意度。结果观察组差错事件总发生率低于对照组,调配人员调配理论评分和调配实践评分均高于对照组,贴标签时间、排药时间、配药时间均短于对照组,临床科室对观察组调配人员总满意度高于对照组,差异有统计学意义(P<0.05)。结论精益管理改进优质护理工作能够降低静脉用药调配中心差错事件总发生率,提高调配人员调配技能及工作效率,提升临床科室对其满意度。

康复护理自我管理在慢性阻塞性肺疾病患者中的应用效果

目的:探究康复护理自我管理在慢性阻塞性肺疾病患者护理中的应用效果。方法:选取2022年1—12月遵义市道真仡佬族苗族自治县人民医院收治的慢性阻塞性肺疾病患者78例,采用随机数字表法分为对照组与观察组,每组39例。对照组采用常规护理,观察组在对照组基础上采用康复护理自我管理。比较两组肺功能指标、自我护理能力、生活质量。结果:干预后,两组用力肺活量、第1秒用力呼气容积、第1秒用力呼气容积/用力肺活量升高,观察组高于对照组(P<0.05);干预后,两组自护责任感、健康知识水平、自我概念、自我护理技能评分升高,观察组高于对照组(P<0.05);干预后,两组心理功能、社会功能、躯体功能、物质生活评分升高,观察组高于对照组(P<0.05)。结论:康复护理自我管理在慢性阻塞性肺疾病患者护理中的应用效果显著,能改善患者肺功能,提高其自我护理能力及生活质量。

Factors Promoting and Hindering Performance of Unit Nurse Managers at Kamuzu and Queen Elizabeth Central Hospitals in Malawi

Unit nurse managers in Malawi experience many challenges in the course of performing their roles. This affects their performance and service delivery including the quality of nursing care to patients. This study was conducted to determine the factors that hindered performance of unit managers in relation to expected quality of nursing services at two referral facilities (Kamuzu and Queen Elizabeth Central hospitals) in Malawi. These two central hospitals have the same structural settings and both offer specialized tertiary health services. A quantitative descriptive design was used to guide the planning and implementation of the study. Purposive sampling was used to select the two major hospitals in Malawi and all available 37 unit nurse managers during the time of the study at the two hospitals participated in the study. Data were collected using semi-structured questionnaires after seeking consent from the participants and were analyzed using SPSS version 16.0. The major roles identified by the unit managers were supervision (75.6%, n = 28) and coordination (70.3%, n = 26). Other roles such as team leader, liaison officer, research allocator, monitor and facilitator were rated by very few participants. Findings of the study showed that performance of unit nurse managers was affected by inadequate material (86.4%, n = 32) and human resources (94.5%, n = 35) and lack of managerial skills (5.4%, n = 2). In addition, the unit managers perceived their role to be stressful (38.9%, n = 14) and challenging (47.2%, n = 17). Therefore, there is a need to provide adequate material and human resources to the wards of the two central hospitals to enable the unit managers perform their duties efficiently.

基于NVivo分析改进上海市“互联网+护理服务”的对策建议

目的:分析上海市三级、二级和一级医院护士开展“互联网+护理服务”的重要性和制约因素,为推进“互联网+护理服务”提供对策建议。方法:采用目的抽样法,选取上海市2所三级综合医院、2所三级专科医院、2所二级综合医院以及3所一级医院(社区卫生服务中心)共36名临床护理人员或管理者进行半结构式访谈,使用三级编码法,借助NVivo 12 Plus软件的项目图、矩阵编码分析等功能对访谈资料进行内容分析。结果:共构建重要性、制约因素和对策建议3个一级节点、13个二级节点和11个三级节点。按照参考点数量分析,重要性依次体现在服务对象福祉、护士价值和医院发展上;制约因素依次排序主要是安全问题、人力问题、政策问题和平台问题。对策建议依次排序主要是服务定价、服务项目、服务安全、服务标准、服务平台和服务对象。通过框架矩阵比较分析发现,不同级别医院开展“互联网+护理服务”存在的制约因素和对策建议侧重点不同。结论:不同级别医院护士开展“互联网+护理服务”的制约因素不同,建议加大政策支持、明确管理制度和服务规范、优化人力资源配置、合理服务定价、持续改进“互联网+护理服务”项目,加快信息平台建设,多措并举,推进优质护理服务共建共享。

分层次教学培训对护士医院感染防控知识掌握水平及管理质量的影响

目的探讨和分析分层次教学培训对护士医院感染防控知识掌握水平及管理质量的影响和改善效果。方法选择安徽医科大学第二附属医院402名护士作为研究对象,于2023年3月1日—7月31日开展分层次教学培训,采用回顾性分析,对是否担任过医院感染管控护士的护士知识掌握程度、培训前后护士医院感染防控知识掌握水平和医院感染管理质量进行比较与分析。结果担任过医院感染管控护士的护士医院感染防控知识掌握评分高于未担任过的护士,差异有统计学意义(P<0.05)。培训后,护士在医院感染管理规范、诊疗器械处理程序、医院感染概念、空气消毒方面的知识掌握评分高于培训前,差异有统计学意义(P<0.05);护士在操作技能、应急能力、理论知识以及消毒管理方面的医院感染管理质量评分高于培训前,差异有统计学意义(P<0.05)。结论分层次教学培训的实施,显著提升了护士的医院感染防控知识掌握水平,同时也改善了医院感染管理质量。

广东省二、三级医疗机构延续护理部门设立及运作现况调查

目的:了解广东省二、三级医疗机构延续护理部门的设立及运作情况,为医疗机构建设延续护理部门、开展延续护理提供参考和借鉴。方法:采用便利抽样法于2023年5月4日—19日选取广东省110所二、三级医疗机构的护理管理人员进行调查,调查其所在医疗机构延续护理部门的建立情况、运作情况、阻滞因素及相关建议。结果:110所医疗机构中有35所(31.82%)设立了延续护理部门,58所(52.73%)拟计划开展延续护理服务,17所(15.45%)暂无设立延续护理部门及开展延续护理的计划。已开展延续护理的35所医疗机构中,2010年前设立延续护理部门的有3所(8.57%),2010—2018年有9所(25.71%),2019年至今有23所(65.71%)。35所医疗机构延续护理运作情况良好,但在医疗收费、医院-社区联动及延续护理质量指标设置方面需进一步加强和完善。51所(46.36%)医疗机构认为设立延续护理部门开展延续护理服务无障碍,59所(53.64%)认为存在障碍,障碍因素主要包括人力资源短缺(79.66%)、经济效益受限(76.27%)、实施场地缺乏(54.24%)、不知如何开展(32.20%)、院领导不支持(23.73%)等。结论:因缺乏统一、规范的标准及指南,广东省二、三级医疗机构延续护理部门的设立及运作情况参差不齐且存在多方面争议、困惑及不足。建议从“相关政策制度、部门组织架构、信息共享与协调机制、服务收费与支付机制、延续护理质量评价指标、工作人员绩效”等方面完善延续护理部门的设立及运作,从而推进延续护理的发展,助力实施健康中国战略。

质量控制小组管理模式在护理质量管理中的应用价值

目的探讨质量控制小组管理模式在呼吸与危重症医学科临床护理质量管理工作中的应用价值。方法选取2021年1月至2022年6月实施质控小组管理模式工作后的呼吸危重症患者50例为观察组,2020年1月至2020年12月质控小组实施前的呼吸危重症患者50例为对照组,观察两组患者对护理工作满意度以及实施期间总护理不良事件发生情况,评估实施质控管理小组前后护理人员护理质量。结果观察组总护理不良事件发生率低于对照组,差异有统计意义(P<0.05);观察组患者护理总满意度高于对照组,差异有统计意义(P<0.05);实施质量控制小组管理模式前护理人员的基础护理质量评价、护理病历书写质量评价、健康教育宣教质量评价、应急专科能力质量评价、护理操作质量评价、消毒隔离质量评价均低于实施后,差异有统计意义(P<0.05)。结论质量控制小组管理的工作模式不仅能有效提高呼吸危重症患者对护理人员工作的满意度,减少临床工作中护理不良事件发生,还能提高护理人员护理工作质量。

6S管理模式在消化内镜中心护理质量控制中的应用效果

目的探讨消化内镜护理质量控制中实施基于整理-整顿-清扫-清洁-素养-安全(6S)管理模式的应用效果。方法选取2023年1—6月绵阳市中心医院内镜中心实施常规管理模式的80件消化内镜、行消化内镜检查的2317例患者作为A组,另选取2023年7月绵阳市中心医院消化内镜中心实施6S管理模式的80件消化内镜,行消化内镜检查的2483例患者作为B组。A组实施常规管理模式,B组在A组基础上实施6S管理模式,比较2组清洗消毒合格率、器械损坏率及患者护理满意度。结果干预后,B组清洗消毒合格率(98.75%)高于A组(81.25%),而器械损坏率(1.25%)低于A组(11.25%),差异有统计学意义(P<0.05)。干预后,与A组患者护理满意度各维度评分比较,B组均偏高(P<0.05)。结论消化内镜护理质量控制中采用基于6S管理模式能有效提高清洗消毒合格率,降低器械损坏率,患者护理满意度较高。此文的研究结果为消化内镜护理后期标准制订提供了借鉴内容。

基于数据驱动的数智化护理管理平台构建与应用

让新质生产力赋能护理质量管理,是护理管理者的时代课题。基于数据中台,运用数据采集引擎、转换引擎、可视化技术等,融合各异构业务系统原始数据,构建了集运营管理、质量管理、人员管理于一体的数智化护理管理平台,实现了多系统管理业务数据的自动采集、一站式展示、实时监测、智能预警,提高了护理决策科学化水平,提升了护理智慧化管理水平。