With the increasing dilemma of the rapid global demand for healthcare services(often in the presence of limited resources),how to creatively allocate and use healthcare resources across a widespread population has bec...With the increasing dilemma of the rapid global demand for healthcare services(often in the presence of limited resources),how to creatively allocate and use healthcare resources across a widespread population has become a salient issue.Online healthcare communities(OHCs)are regarded as a potential ICT-based partial solution.In contrast to traditional healthcare,online doctor-patient interaction is unlimited in terms of time and space limitations while an OHC is exposed to the whole community.These characteristics are key to achieving synergistic doctor-patient interaction and community development in the longer term.In order to explore the nature of doctor-patient interaction dynamics in an OHC,we systematically investigate doctor-patient interaction dynamics from the dual perspectives of doctor and patient.Our doctor-patient interaction dual-cycle model has been built based on six doctor-patient interaction processes(i.e.,searching,choosing,knowledge sharing,providing,receiving and balancing).According to our dual-cycle model,four key managerial issues in OHC(information asymmetry,incentive mechanisms,service delivery processes and interaction mechanisms)have been identified as examples.Discussion and directions for future research,with challenges as well as opportunities,have been elaborated.A broad view with fruitful research potential is ensured and new theories and methods ultimately provide implications for effectively and efficiently allocating scarce healthcare resources to a broader population.展开更多
基金国家自然科学基金重点项目(the Key Project of the National Natural Science Foundation of China under Grant No.60534020)国家自然科学基金(the National Natural Science Foundation of China under Grant No.60474037)+4 种基金教育部新世纪优秀人才支持计划(Programfor New Century Excellent Talents in University from Ministry of Education of China under Grant No.NCET- 04- 415)教育部科技创新工程重大项目培育资金项目上海市国际科技合作基金项目(the Cultivation Fund of the Key Scientific and Technical Innovation Project from Ministry of Education of ChinaInternational Science Cooperation Foundation of Shanghai under Grant No.061307041)教育部高等学校博士学科点专项科研基金(Specialized Research Fund for the Doctoral Program of Higher Education from Ministry of E-ducation of China under Grant No.20060255006)
基金funded by the National Natural Science Foundation of China Grants(71531007,71471048,71622002).
文摘With the increasing dilemma of the rapid global demand for healthcare services(often in the presence of limited resources),how to creatively allocate and use healthcare resources across a widespread population has become a salient issue.Online healthcare communities(OHCs)are regarded as a potential ICT-based partial solution.In contrast to traditional healthcare,online doctor-patient interaction is unlimited in terms of time and space limitations while an OHC is exposed to the whole community.These characteristics are key to achieving synergistic doctor-patient interaction and community development in the longer term.In order to explore the nature of doctor-patient interaction dynamics in an OHC,we systematically investigate doctor-patient interaction dynamics from the dual perspectives of doctor and patient.Our doctor-patient interaction dual-cycle model has been built based on six doctor-patient interaction processes(i.e.,searching,choosing,knowledge sharing,providing,receiving and balancing).According to our dual-cycle model,four key managerial issues in OHC(information asymmetry,incentive mechanisms,service delivery processes and interaction mechanisms)have been identified as examples.Discussion and directions for future research,with challenges as well as opportunities,have been elaborated.A broad view with fruitful research potential is ensured and new theories and methods ultimately provide implications for effectively and efficiently allocating scarce healthcare resources to a broader population.
