The purpose of this study was to examine the online service expectations of fans of professional sport. Participants were asked about their online experience and the impact it had on a number of variables, including s...The purpose of this study was to examine the online service expectations of fans of professional sport. Participants were asked about their online experience and the impact it had on a number of variables, including satisfaction and service quality. Three dimensions regarding the online experience were identified. First, the core product represents the set of items influencing fans＇ perceptions of the quality of the game; second, the ancillary products characterizing the derivative products related to the game; and finally, the efficiency of support services used to access the core and ancillary products online. The study found that although respondents reported higher expectations of the core product than of the ancillary products, their expectations of support services efficiency were also very high. Understanding fans＇ specific expectations enables sport organizations to identify and fulfill fans＇ expectations of their online experience. The study＇s results are reviewed in the context of previous research and practice to suggest a future research protocol to aid managers＇ understanding of online fans＇ expectations and satisfaction with service provided.展开更多
To track and control the changes of process quality attributes in multistage machining processes(MMPs),an e-quality control(e-QC) model is proposed.The e-QC model is defined as a quality information service node with ...To track and control the changes of process quality attributes in multistage machining processes(MMPs),an e-quality control(e-QC) model is proposed.The e-QC model is defined as a quality information service node with e-formalizing technology,whose input/output and intermediate process(that is IPO) are known to other nodes,and its implemention in MMPs is provided.In order to establish the e-QC model,a measuring network is constructed to acquire the original quality data,and the changes of process quality attributes are monitored and diagnosed by the integrated quality analysis tools attached to the e-QC,which can be tracked by information template network in real time.Furthermore,a hierarchical control method is adopted to coordinate e-QCs,in which the quality loss and adjusting cost are used to quantify the opportunities for e-QCs to improve process quality.At last,a prototype is developed to verify the proposed methods.展开更多
文摘The purpose of this study was to examine the online service expectations of fans of professional sport. Participants were asked about their online experience and the impact it had on a number of variables, including satisfaction and service quality. Three dimensions regarding the online experience were identified. First, the core product represents the set of items influencing fans＇ perceptions of the quality of the game; second, the ancillary products characterizing the derivative products related to the game; and finally, the efficiency of support services used to access the core and ancillary products online. The study found that although respondents reported higher expectations of the core product than of the ancillary products, their expectations of support services efficiency were also very high. Understanding fans＇ specific expectations enables sport organizations to identify and fulfill fans＇ expectations of their online experience. The study＇s results are reviewed in the context of previous research and practice to suggest a future research protocol to aid managers＇ understanding of online fans＇ expectations and satisfaction with service provided.
基金the National Basic Research Program of China("973")(Grant No.2005CB724106)the National High-Tech Research and Development Program of China("863")(Grant No.2007AA00Z108)
文摘To track and control the changes of process quality attributes in multistage machining processes(MMPs),an e-quality control(e-QC) model is proposed.The e-QC model is defined as a quality information service node with e-formalizing technology,whose input/output and intermediate process(that is IPO) are known to other nodes,and its implemention in MMPs is provided.In order to establish the e-QC model,a measuring network is constructed to acquire the original quality data,and the changes of process quality attributes are monitored and diagnosed by the integrated quality analysis tools attached to the e-QC,which can be tracked by information template network in real time.Furthermore,a hierarchical control method is adopted to coordinate e-QCs,in which the quality loss and adjusting cost are used to quantify the opportunities for e-QCs to improve process quality.At last,a prototype is developed to verify the proposed methods.
