Evaluation and Promotion Model of Tourist Satisfaction in Ice and Snow Tourism Destinations

The successful bid for the Beijing Winter Olympics has brought historic opportunities for the development of ice and snow tourism in China.An index system for the evaluation of tourist satisfaction in ice and snow tourism destinations was constructed from the target layer-factor layer-index layer approach in this paper.Taking tourists with ice and snow tourism experience as the research object,and integrating a questionnaire survey and the Importance-Performance Analysis(IPA)method,a total of 840 valid questionnaires were collected to assess the satisfaction of tourists in snow and ice tourism destinations,and the promotion model of tourist satisfaction in ice and snow tourism destinations was put forward.This process led to three main results.(1)Ice and snow tourists in China are characterized as young and better-educated,with college students aged 19 to 25 as the main consumer group.More than 70%of ice and snow tourists are pretty satisfied with the current development of ice and snow destinations in China,and are willing to participate again.(2)Other than“ice and snow souvenirs”,tourists’perceptions of importance are all higher than the level of perceived satisfaction,and the importance values of the 13 indicators including“Scenic spot security”and“Diversity of ice and snow entertainment and sports”are especially high,showing that tourists have high expectations and demands of the destinations.However,the perceived satisfaction level of tourists for all indexes is generally low,mostly at the general satisfaction level,indicating that ice and snow tourism destinations have only partially met the demands of ice and snow tourists,and there is still much room for improvement.(3)After IPA analysis,five suggestions for improving the satisfaction of tourists in ice and snow tourism destinations were put forward,including diversification of the tourism business model,construction of tourism facilities,a market diversified cultivation model,a humanized mode of tourism service and a refined management model.The results of this study will help to enrich the theory of ice and snow tourist satisfaction and promote the high-quality development of China's ice and snow tourism in the post-Winter Olympics era.

A Pre-game Evaluation of the Tourism Legacy of the Beijing 2022 Winter Olympic Games

The role of tourism in social and economic development and stabilizing the Olympic legacy has been widely discussed.Beijing is the first“Dual-Olympic City”.For the first time,the Beijing Winter Olympics has adopted a model of three competition areas,which has attracted much attention to the study of its tourism legacy.In the legacy plan,the construction of the“Beijing-Zhangjiakou Sports Culture and Tourism Belt”was proposed.The development of ice and snow tourism and the cultivation of the ice and snow tourism market is also reflected in many policy documents and government actions.The scientific planning before the competition laid a good foundation for the sustainable development of its ice and snow tourism heritage.This research combines Olympic legacy research with tourism destination theory,and focuses on ice and snow tourism directly related to the Winter Olympics and the significance of pre-event planning for legacy protection.At the same time,the improvement of the quality of ice and snow tourism destinations is embedded in the pre-Olympic legacy,and opinions and suggestions on how to ensure the stability of the legacy after the games are given.This study uses the literature review method and the second-hand materials survey research method,then through establishing a tourism legacy pre-game evaluation model and the use of geographic information,government reports,policies,publicly released statistics and news reports,etc..It explores the legacy of the Beijing 2022 Winter Olympics and Paralympics,aiming to lay the foundation for preserving the continuous value of the ice and snow tourism legacy during and after the Olympics.The results indicate that the Beijing Winter Olympics has made relatively complete plans and reliable progress in both tangible and intangible legacy.Complete tourism infrastructure,an optimistic sport and cultural atmosphere,and the improvement of residents’health concept and sports awareness have become boosters for the development of ice and snow tourism in the Beijing-Zhangjiakou region.