Service is a special product. It is intangible and unstored, so service er-rors are not avoided. Once service errors appear, the first line staffs who keep di-rect touch with customers wil play an important role in se...Service is a special product. It is intangible and unstored, so service er-rors are not avoided. Once service errors appear, the first line staffs who keep di-rect touch with customers wil play an important role in service recovery. The staffs＇ negative emotions during the recovery service should be recovered by internal ser-vice recovery. In this paper, critical incident technique is applied to analyse the re-covery strategies expected by the first line staff and the internal service recovery strategies such as inspiring, authorization, training and psychology service are put forward. the strategy most expected by the staff is reward.展开更多
Pinch Analysis is an attractive solution for reduction of thermal energy costs in thermo-chemical industries.In this approach,maximum internally recoverable heat is determined and a heat exchange network is designed t...Pinch Analysis is an attractive solution for reduction of thermal energy costs in thermo-chemical industries.In this approach,maximum internally recoverable heat is determined and a heat exchange network is designed to meet the recovery targets.The thermal performance of a heat exchanger over its lifetime is however a concern to industries.Thermal performance of a heat exchanger is affected by many factors which include the physical prop-erties of the shell and tube materials,and the chemical properties of the heat transferfluid.In this study,thermal performance of shell and tube heat exchangers designed to meet heat recovery targets in a Pinch Analysis study is simulated.The aim of this paper is to present predictions of thermal performances of shell and tube heat exchan-gers with different heat transferfluids and geometries as they undergo fouling degradation.Engineering approaches based on thermodynamic analysis,heat balance and Kern Design equations,as well as what-if simu-lation modeling are used in this work.Shell and tube heat exchangers were designed to meet internal heat recov-ery targets for three process plants,A,B and C.These targets were published in a separate paper.The effects of degradation of the tubes-due to incremental growth of fouling resistance-on thermal performance of the exchan-ger were simulated using Visual Basic Analysis(VBA).Overall,it was found that growth in fouling reduces ther-mal efficiency of shell and tube heat exchangers with an exponential relationship.An increase of 100%of fouling resistance leads to an average reduction of 0.37%heat transfer.Higher values of logarithmic mean temperature difference(LMTD)and higher ratios of external diameter to internal diameter of the exchanger tubes amplify the effect of fouling growth on thermal performance of the exchangers.The results of this work can be applied in pinch analysis,during design of heat exchangers to meet the internal heat recovery targets,especially in predicting how fouling growth can affect these targets.This can also be useful in helping operators of shell and tube heat exchangers to determine cleaning intervals of the exchangers to avoid heat transfer loss.展开更多
基金Supported by the Fundamental Research Funds for the Central Universities
文摘Service is a special product. It is intangible and unstored, so service er-rors are not avoided. Once service errors appear, the first line staffs who keep di-rect touch with customers wil play an important role in service recovery. The staffs＇ negative emotions during the recovery service should be recovered by internal ser-vice recovery. In this paper, critical incident technique is applied to analyse the re-covery strategies expected by the first line staff and the internal service recovery strategies such as inspiring, authorization, training and psychology service are put forward. the strategy most expected by the staff is reward.
文摘Pinch Analysis is an attractive solution for reduction of thermal energy costs in thermo-chemical industries.In this approach,maximum internally recoverable heat is determined and a heat exchange network is designed to meet the recovery targets.The thermal performance of a heat exchanger over its lifetime is however a concern to industries.Thermal performance of a heat exchanger is affected by many factors which include the physical prop-erties of the shell and tube materials,and the chemical properties of the heat transferfluid.In this study,thermal performance of shell and tube heat exchangers designed to meet heat recovery targets in a Pinch Analysis study is simulated.The aim of this paper is to present predictions of thermal performances of shell and tube heat exchan-gers with different heat transferfluids and geometries as they undergo fouling degradation.Engineering approaches based on thermodynamic analysis,heat balance and Kern Design equations,as well as what-if simu-lation modeling are used in this work.Shell and tube heat exchangers were designed to meet internal heat recov-ery targets for three process plants,A,B and C.These targets were published in a separate paper.The effects of degradation of the tubes-due to incremental growth of fouling resistance-on thermal performance of the exchan-ger were simulated using Visual Basic Analysis(VBA).Overall,it was found that growth in fouling reduces ther-mal efficiency of shell and tube heat exchangers with an exponential relationship.An increase of 100%of fouling resistance leads to an average reduction of 0.37%heat transfer.Higher values of logarithmic mean temperature difference(LMTD)and higher ratios of external diameter to internal diameter of the exchanger tubes amplify the effect of fouling growth on thermal performance of the exchangers.The results of this work can be applied in pinch analysis,during design of heat exchangers to meet the internal heat recovery targets,especially in predicting how fouling growth can affect these targets.This can also be useful in helping operators of shell and tube heat exchangers to determine cleaning intervals of the exchangers to avoid heat transfer loss.
